Quality Control Customer Service
Resume:
Experienced and customer-focused restaurant professional with [11years of
hands-on experience in fast-paced dining environments. Skilled in delivering exceptional service, maintaining high standards of food safety and cleanliness, and working effectively as part of a team.
Supervisor
Elemental restaurant (GGHS)international cuisine with bar and coffee shop., Olayya riyadh
1. Guest Experience Management.
2. Staff Supervision & Training.
3. Quality Control.
4. Coordination with Kitchen & Management.
5. Inventory & Supplies.
6. Upselling & Revenue Focus.
Feb 2021 - May 2025
Head waiter
Raftaar (INDIAN CUISINE), Al khubar
Oversee the work of waiters and junior staff.
Assign tables and manage shift
Provide training and support to new staff
Greet and seat guests professionally.
Handle guest inquiries, complaints, and special request Ensure high standards of customer service are maintained Communicate between kitchen and service staff to ensure timely delivery of food.
Ensure all orders are accurate and delivered efficiently. Check table settings, cleanliness, and presentation standards. Dec 2017 - Sep 2019
Waiter
Pine bay hotel and club(international cuisine with bar and coffe shop), Girne north Cyprus
Greeting guests promptly and politely.
Presenting menus and explaining specials or menu items. Answering questions about the menu, ingredients, and dietary restrictions. Taking food and beverage orders accuratel.
Entering orders into the restaurantʼs system.
Communicating special requests or dietary restrictions to the kitchen. Serving food and drinks in a timely and courteous manner. Checking in with customers to ensure satisfaction and correct any issues. Refilling drinks and clearing empty dishes throughout the meal. Replacing utensils and napkins as needed.
Preparing the table for the next guests (cleaning and resetting). Presenting the bill to guests.
Handling payments accurately (cash, card, etc
Nov 2014 - Feb 2017
PERSONAL
INTERESTS
LANGUAGES
Name
Hilal Khan
Address
Tahlia street olayya riyadh, Elemental restaurant
12611 Riyadh
Phone number
*****************@*****.***
Work on excel, any type of ERP
English
Arabic
Turkish
Urdu
Pashto
WORK EXPERIENCE
HILAL KHAN
Mechanical (B TECH)
Govt collage of technology swabi kpk, Swabi
Problem solving and analytical thinking
Proficiency in engineering software like AutoCAD, SolidWorks, and ANSYS Knowledge of mechanical systems and how they function Practical experience through workshops, labs, and internships Sep 2008 - Jul 2014
Ilets
Akdeniz karpaz university north cyprus, Nicosia
IELTS is a standardized test designed to assess the English language proficiency of non- native English speakers. It is commonly used for study, work, and migration purposes, particularly in English-speaking countries like the UK, Australia, Canada, and New Zealand.
Jul 2015 - Jul 2016
Microsoft, word, excel
SAP ( ERP)
Al derp
Foodic
IT COURSES
Ismaila model
Sep 2012 - Jul 2013
EDUCATION AND QUALIFICATIONS
SKILLS
COURSES
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