Office Manager Customer Service

Theresa Goodreau

*******.********@*****.*** ** Woodville St Everett, MA 02149 617-***-****

Over 20 years experience in bookkeeping and executive administration, including customer service and client relations EXPERIENCE:

Home Depot – Saugus, MA 05/2015- present

Bookkeeping Associate

• Execute a broad range of bookkeeping functions

• Reconcile and balance registers

• Research transactions to identify and resolve discrepancies

• Work closely with Home Depot corporate staff on accounting issues

• Act as point of contact for timesheet discrepancies Customer Service Associate

• Maintain many different plants and flowers

• Assist customers with landscaping questions

• Assist customers with questions regarding outdoor equipment and tools Third Screen Media/Ad.com/Platform-A/AOL-Advertising – Boston, MA AOL Advertising 11/2007-08/2011

Facilities Director/Office Manager/Executive Assistant

• Responsible for establishing all administrative processes and procedures

• Worked closely with AOL Corporate staff on obtaining I-9 information

• Worked closely with immigration lawyers on H1-B visa status

• Worked closely with AOL Corporate staff on phone systems

• Responsible for tracking vacation and time off for office

• Acted as a liaison between AOL Corporate facilities and building management

• Maintained supplies and supplies budget

• Provided administrative support to senior VP with emphasis on travel and expense reporting

• Coordinated all facilities upgrades including, but not limited to, several rearrangements of entire office Platform-A

Office Manager

• Responsible for establishing all administrative processes and procedures

• Coordinated use of all office equipment and spaces, including set up and break down of all meetings

• Reconciled payable issues within Ad.com/AOL working with staff accountants and payable processing staff

• Provided administrative support for 2 directors

• Responsible for Campaign Reporting design

• Point of Contact for all departments

• Responsible for coordinating all in-house meetings Third-Screen Media/Ad.com

Office Manager

• Instrumental in successfully moving 55+ employees from two separate buildings to a newly renovated financial district office

• Instrumental in all aspects of the move including furniture, carpeting, and décor

• Responsible for establishing all administrative processes and procedures

• Coordinated use of all office equipment and spaces, including set up and break down of all meetings

• Reconciled payable issues within Ad.com working with staff accountants and payable processing staff

• Provided administrative support for 2 directors

• Coordinated all aspects of new hires security access Cogent Research – Cambridge, MA 08/2004-08/2007

Office Manager/Accounts Payable Specialist/Human Resources Coordinator

• Planned, budgeted, and implemented a major office expansion that included changes in office architecture while accommodating individual needs

• Responsible for two $30,000 budgets annually

• Established and continually improved administrative procedures

• Provided administrative support for two principal partners

• Managed and maintained over 500 vendor accounts

• Supported the new hire process, which included coordinating security, benefit, and administrative obligations

• Reconciled monthly payables report with Director of Finance

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