Customer Service Data Analysis

OPERATIONAL RISK ANALYSIS FOR HEALTHCARE OPERATIONS

English :

July 2021

Oct 2017

Adnan Furquan

************@******.***

adnanfurquan

PROFILE

Skills

LANGUAGES

CERTIFICATIONS

Block Chain Analysis and Cryptocurrency

Detail-oriented and analytical professional

with a strong background in fraud

detection, customer service, and data

analytics. Skilled in analyzing transactional

patterns, identifying anomalies, and

investigating potential fraudulent activities.

Proficient in SQL, Python, and Tableau for

data extraction and visualization. Adept at

using CRM tools like Salesforce for case

management and customer interaction.

Committed to safeguarding organizational

assets and improving fraud prevention

strategies through data-driven insights and

critical thinking.

Business Analysis & Process Management March 2024

+917*********

Course on Computer Concepts

Technical Skills:

Fraud Detection Tools: Salesforce CRM,

SQL queries, Excel audits

Data Analysis & Visualization: SQL, Python,

Tableau, Power BI, MS Excel

Database Management: PostgreSQL

Soft Skills: Analytical Thinking, Problem-

Solving, Effective Communication, Attention

to Detail

Client Service Skills:

Client Relationship Management

Query Resolution

Problem-Solving

Analytical Skills:

Exploratory Data Analysis (EDA), Predictive

Modeling, Statistical Analysis, Data Cleaning

Soft Skills:

Effective Communication, Team

Collaboration, Strategic Thinking, Problem-

Solving

PROJECT UNDERTAKEN

SALES AND INVENTORY FRAUD RISK ASSESSMENT (PHARMACEUTICAL BUSINESS) Detected stock discrepancies and analyzed sales irregularities using SQL. Developed dashboards highlighting inventory and sales mismatches, helping preempt fraudulent activities.

WORK EXPERIENCE

Business Analyst Intern

UNIFIED MENTOR Aug 2024-Nov 2024

Conducted exploratory data analysis to uncover irregular business patterns and trends. Built interactive Tableau dashboards to visualize anomalies in sales and operational data. Assisted in process audits, identifying areas vulnerable to errors or fraud attempts. Worked closely with operations teams to suggest preventive controls against revenue leakage. EDUCATION HISTORY

Jun 2020 - Jun 2024

BPHARM

Dr. A.P.J. Abdul Kalam

Technical University

Executive Certificate Program in Business Analytics and Data-Driven Decision Making

Indian Institute of Management

Visakhapatnam

Jun 2024 - Oct 2024

Analyzed billing discrepancies and operational loopholes, presenting fraud-risk insights using SQL and Tableau.

Proposed control measures to prevent future fraudulent billing practices. Professional Proficiency

Monitor and review financial transactions for a leading prepaid card company to detect suspicious and fraudulent activities.

Investigate customer-reported disputes and fraudulent transactions, ensuring timely resolution and recovery where applicable.

Utilize Salesforce CRM to document cases, escalate high-risk fraud alerts, and manage case lifecycle efficiently.

Collaborate closely with internal fraud, compliance, and risk management teams to mitigate potential threats.

Analyze transaction patterns to identify anomalies, unauthorized activities, and trends leading to fraud detection.

Educate customers on fraud prevention best practices, enhancing trust and reducing future risks. Contributed to a reduction in fraud-related financial losses by improving dispute handling efficiency and proactive monitoring.

Fraud & Risk Analyst (Customer Service Associate)

TELEPERFORMANCE Dec 2024- Present

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