Social Work

Cynthia H.

Professional Summary

Dedicated professional with 15+ years of experience in excelling within challenging roles and high volume environments by utilizing superior multitasking and organizational skills. Capable of providing effective counseling, education, and critical support for addressing issues and a range of challenges, difficulties, and/or traumas. Well-versed in assessing needs, facilitating significant transitions, coordinating with treatment providers, and completing case documentation. Skilled in offering crisis intervention services while interacting with individuals from diverse cultural/socio-economic backgrounds. Work Experience

VA Green Bay, WI Counselor December 2023 – Present

● Contribute towards overall wellbeing by educating clients on coping strategies, self-care practices, and mindfulness/CBT techniques to enhance emotional resilience and instill positivity

● Deliver crisis intervention services to 46 individuals, experiencing acute psychological distress and/or suicidal ideation, thereby ensuring safety and providing appropriate referrals

● Develop personalized service plans for each client based on findings of thorough assessments in close collaboration with interdisciplinary teams of up to 8 members

Moments Hospice Appleton, WI Hospice Social Worker March 2022 – February 2023

● Conducted psychosocial assessments to identify and discuss psychosocial needs of patients and requirements of respective families to ensure effective case management

● Handled a range of daily responsibilities, including medication administration and grooming/personal hygiene to meet physical demands and contribute towards positive living environments

● Leveraged friendly approach and excellent interpersonal skills to quickly and effectively connect with individuals of all ages and backgrounds

Bristol Hospice Green Bay, WI Medical Social Worker / Volunteer Coordinator June 2021 – February 2022

● Conducted psychosocial assessments of patients and families along with evaluating family dynamics, caregiver abilities, and risks for abuse/suicide to plan interventions and provide crisis intervention

● Managed and facilitated volunteer program activities to achieve desired outcomes

● Educated volunteer candidates on hospice philosophy to expand knowledge

● Researched local outreach events and oversaw social service programs at two branch locations to drive efficiency

● Played a pivotal role in building a new hospice company’s patient case load and establishing volunteer program during pilot stages of licensing by coordinating with a team of 5 members Premier Medical Staffing LLC Oshkosh, WI Social Worker (Contract) September 2020 – December 2020

● Organized, handled, and delivered case management services in an inpatient psychiatric facility for individuals by leveraging superior communication, interpersonal, and multitasking skills

● Reviewed social histories and conducted collateral interviews along with developing treatment interventions and managing discharge planning to assure positive experiences and feedback

● Collaborated with a multidisciplinary team of 15 members to prepare and administer treatment plans Appleton Public Health Appleton, WI Contact Tracer July 2020 – September 2020

● Contacted individuals with suspected, probable, and/or confirmed communicable diseases and identified contacts of newly diagnosed patients to help control infection and diseases spread

● Conducted detailed interviews with individuals diagnosed with infectious diseases to identify and trace close contacts as well as report key findings

● Provided CDC guidance and support to individuals, exposed to infectious diseases, thereby educating on the importance of self-quarantine and accurate monitoring of symptoms

● Updated and maintained comprehensive records of all contact tracing activities, including detailed information on contacts identified, follow-up actions taken, and outcomes for swift access and retrieval Appleton VA Behavioral Health Clinic Appleton, WI Social Work Intern September 2019 – February 2020

● Served Post Trauma and Coping Skills groups for Post 9/11 service members and related families while providing emotional and psychological support to achieve set objectives

● Evaluated mental health needs, made referrals, and assessed psychosocial functioning to facilitate treatment planning and crisis intervention for up to 15 individuals

● Collaborated with professionals, conducted research, and provided counseling to support swift recovery and overcome environmental barriers

ABR Appleton, WI Intake Services Specialist December 2018 – April 2019

● Processed clients’ applications by reviewing data and information to determine eligibility for energy assistance

● Utilized active-listening and a client-centered approach to address customers’ concerns in prompt manner

● Answered applicants’ questions about benefits and claim procedures to provide guidance and spread awareness Student August 2017 – November 2018

● Pursued Master's Degree in Social Work from Walden University to expand knowledge about social services/work Independencefirst Milwaukee, WI Attendant Referral Program Specialist November 2016 to July 2017

● Performed data collection for the United Way of Greater Milwaukee along with recruiting, screening, and matching Personal Care Attendants with individuals experiencing disabilities, thereby ensuring continuity of care

● Conducted biopsychosocial assessments and visited clients in homes and/or attended group meetings to inform and guide on agency services and procedures, leading to increased awareness

● Maintained compliance with relevant regulations and guidelines to avoid violations Additional Experience

Independencefirst Attendant Referral Program Specialist Delta Air Lines Customer Service Associate

SOAR Fox Cities Social Work Intern

N.E.W. Curative Rehabilitation Social Work Intern U.S. Army 92A-Automated Logistical Specialist

Military Service

Branch: United States Army

Rank: E-4

Skills

Social Work, Personalized Care Plans, Needs Assessments, Clinical Examinations, Crisis Management, Individual & Group Counseling, Case Management, Cognitive Behavioral Therapy, Microsoft Office Suite, Team Collaboration, Time Management, Communication Skills

Education

Master's of Arts in Social Work Walden University Bachelor of Arts in Social Work University of Wisconsin Certifications

Advanced Practice Social Work License Wisconsin Department of Safety and Professional Services 02/28/27

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