Call Center Customer Service
Resume:
Anita Sonia Jekeqa
• ** Zokufa Street,
New Brighton
Gqeberha
**** • *****************@*****.*** • 065*******
Career Statement
I am a goal-oriented and results driven individual. I have experience in Retail,in call centre environment as sale,Billing Agent,Offering customer service as Consultant and I have gotten a opportunity to be team trainer,couch and also Quality Assure in the call centre environment . I have recently expanded my skills in the Administrative Assistant Department as second administrator.
Education
2009
Cowen Hight School
Grade 12
2017-2018
Marketing Management N4-N5
Port Elizabeth College
Marketing Management
Entrepreneurships and Business Management
Sales Management
Economics
Professional Experience
2010
Cashier
Summestrand Spar
Summerstrand PE
Duties:-
Cashier
Stock taking
Stand by assistant to other Departments such as Deli and Fruit and Veg
Responsibilities
• Inbound call center relationship management role.
• Specialist in business lending and self-employed consumer lending including business term loans, asset finance,
• overdrafts, business cards, home loans, building loans and consumer loans.
• Having full inspire based conversations with self-employed clients in order to understand underlying current and
• future business/personal needs and provide appropriate solutions.
• Analyzing company, trust and individual tax returns/financials to assess serviceability.
• Assessing risk and making credit decisions in line with NCCP.
• Writing credit.
• Ordering loan documentation, arranging sign-up and achieving drawdowns within an appropriate time-frame.
• Liaising and networking with other departments such as credit, business bank, lending services, doc prep, as
• well as accountants and solicitors.
• Meeting and exceeding sales targets - Currently sitting at 223.8% of SPSP target. 2019
Call Center WNS (Inbound)
Billing Consultant
Port Elizabeth
Duties :-
Customer Service
Capturing
Resolving query via Emailing and Call
Activate Suspended accounts
Processing cancellations
2014-2015
Call Center Mutual Financial Analyst (Outbound)
Sales And Quality Assured
Port Elizabeth
Duties:-
Selling
Selling different companies liberty and one life
Processing applications
Do call backs and follow up to clients
Quality Assurance
Listening to calls
Issue good business to the client
Call back customers and offer new business we’re needed . Team coach both team leaders and Agents
Edit application errors
2023-2024
Administration Assistance GrindrodGlobal Logistic Company Admin Work
Port Elizabeth
Duties
Capturing business and clients information
Capturing out and in stock
Invoicing
2023
Administration Assistance Tabisa Mbiza’s Occupational Therapist Admin Work
Port Elizabeth
Duties:-
Checking patient medical aid funds if they available . Capturing new patient information
Capturing office files
Open new files for new patience
2023-2024
Call Center Discovery
Vitality Consultant
Port Elizabeth
Duties :-
Explaining the product to member
Take them through our website
Log escalations
Resolve query
Edit members information
References
062402091
Summerstand Spar
Tamara Sonjica
Supervisor
WNS Call Center
Zanuxolo
Trainer
Mutual Financial Analyst Call Center
Pumeza This
Team Leader
GrindrodGlobal Logistics (Admin)
Mellisa
Team Leader
Tabisa Mbiza’s Occupation Therapist Practise (Admin) Bongiwe Nyani
Senior Admin Assistance
084810923
Discovery Vitality Consultant Call Center
Shanal
Team Leader
Skills
Computer literate (Excel,Power point,Microsoft Word) Punctuality
Attentive to detail
Problem Solving
Creative thinking
Contact this candidate