Customer Service High School
Resume:
ERNEST OFOSU KUMI
CONTACT
Pillar 2
******.*@*****.***
EDUCATION
Master Of Arts - International
Relations - 2022
Brunel University, London
Bachelor Of Arts – Religious
Studies - 2017
Kwame Nkrumah University
of Science and Technology
Kumasi, Ghana
Senior High School
Seven Great Princes
Academy
Dansoman, Ghana
SKILLS
* Customer service &
Interpersonal relationships
* Time management
* Attentive
* Attention to detail
* Team player
* Proactive & Innovative with
Analytical skills
* Microsoft office packages
* Focused and dependable
A passionate and enthusiastic individual who is eager to learn and develop the skills required to grow in a career that challenges and motivates me. Excellent organisational and time-management skills with the ability to multi-task and work to a tight deadline. Strong team-orientated approach with a positive, can-do attitude, supportive of other colleagues when needed. Meticulous and methodical approach to work with a strict eye for detail. Ability to proactively plan and prioritise workload on a daily, weekly and monthly basis, managing competing priorities, communicating and flexing as necessary, delivering outputs on time and identifying future issues.
WORK EXPERIENCE
SIA Door Supervisor (Full Time)
Group Employment Services Ltd
September 2022 – January, 2024
Selfridges, Oxford Street, London
• Assist the designated premises supervisor and personal licensees in upholding the four licensing objectives
• Coordinated with the police, first aiders and management
• Adhered to the highest standards, especially of customer service and safety
• Continually develop and improve facilities and services Hospitality Industry (Part Time)
Indeed Flex
November 2021 – October, 2022
London, United Kingdom
• Worked part time in the Hospitality Industry whilst studying Masters in International Relations
• Provide excellent customer service by catering to the needs of the guests
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Administrative Manager March 2019 – September 2020 Navz Consult Accra, Ghana
• Supervising the day-to-day operations of the administrative department and staff members
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions
• Developing, reviewing, and improving administrative systems, policies, and procedures UBER and BOLT September 2018 – March 2019
Driver Accra, Ghana
• Communicated with passengers and transported them to and fro to their desired destinations ensuring great customer service
• Demonstrated the ability to remain clam in stressful situations
• Always achieved and maintained 5-star rating and service
• Knowledge of traffic laws, road safety and first aid National Service Personnel - Monitoring & Evaluation August 2017 –August 2018 Ghana School Feeding Programme, National Secretariat Accra, Ghana
• Maintaining accurate and up-to-date employee records.
• Contribute to the smooth operation of basic HR processes and administrative duties
• Train, supervise and support office staff, including receptionists, security guards and call center agents
Contact this candidate