Customer Service Medical Office

Sheri Garcia

Akron, Ohio, United States

**************@*****.*** 330-***-****

linkedin.com/in/sheri-garcia-38562b218

Medical Office Support Specialist

•Medical office professional offering 3+ years’ experience in customer service

•Versatile administrative skills and proficiency in medical terminology

•Experienced in standard office functions and payment processing

•Superior ability to juggle multiple priorities and meet tight deadlines

•Accurate, reliable and trustworthy

Detail Oriented Medical/Insurance Terminology ICD-10 CPT HCPCS Microsoft Office Scheduling Electronic Billing Medisoft Appeals and Denials CMS Form 1500 HIPAA Privacy and Security EOB Medical Front Office Bookkeeping Payment Processing Self-Starter Organized Customer Service Good Listener

Experience

Construction Worker and Pet Sitter San Diego CA

Self Employed

Aug 2021 - Present (3 years)

Demolition and Home Remodeling, flooring, painting, cabinets, tile work, drywall

In Home Care Provider San Diego CA

In Home Social Services

Aug 2019 - Sep 2022 (1 year 2 months)

Took care of disabled person; Administered medication; prepared meals and bathing

Administrative Assistant San Diego CA

Yellman & Associates, LLP (family law)

Feb 2018 - Feb 2019 (1 year 1 month)

*Worked overtime and was responsible for getting file system caught up

•Answered calls professionally using multi line phone system

•Provided general office support, helped with Notice of Lodgments, trial binders, exhibits, and receptionist duties

•Familiar with discovery, pleading indexing

•Prepared POS and POSM

•Experienced with court filings and process serving

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Caregiver San Diego CA

Villa Rancho Bernardo

June 2016 - Feb 2018 (1 year 9 months)

•Strict adherence to established policies and procedures

•Assist visitors to appropriate areas, deliver messages and nourishment to patients

•Assist the nursing staff, check on patient’s requirements

File Clerk San Diego CA

Stocks & Colburn, Attorneys at Law (family law)

Mar 2009 - Feb 2016 (7 years)

*Answered phones professionally using a multi-line phone system

•Responsible for opening office and closing

• Prepared Bank deposits, court filings, mail runs

•Addressed vender concerns in person, on phone and thru email correspondence

•Scheduled appointments for attorneys, entered all billing using Timesheets

Education

Laurus College

Associates Degree, Medical Billing/Coding

2019 - 2021

Grossmont College

Certificate, Legal Assistant/Paralegal

Licenses & Certifications

CMS and MLN Certifications: World of Medicine, Diagnosis Coding ICD-10, Medical Necessity, CMS 1500 Form, Medicare Fraud and Abuse

Skills

billing • charts • closing • email • general office duties • indexing • legal • Microsoft mail • Microsoft office • nursing

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