Customer Service Project Management
Resume:
JESSICA HADERLIE
Customer Service & Administrative Professional
CONTACT
San Clemente, CA
***************@*****.***
SKILLS
Hard Skills
Client Relations
Business Management
Operations Management
Strategic Planning
Project Management
Budget Management
File Management
Office Administration
Social Media Management
Process Improvement
Soft Skills
Leadership
Communication
Collaboration
Organization
Time Management
Prioritization
Adaptability
Attention to Detail
Conflict Resolution
Creative Problem Solving
Multitasking
Technical Skills
Digital & Film Photography
Adobe Creative Suite
Microsoft Office Suite
Google Workspace
EDUCATION
Master of Arts, Social Work
California State University
Bachelor of Arts, Social Work
Brigham Young University
SUMMARY
A customer focused administrative professional, business owner, and photographer with over 20 years of experience leveraging expertise in relationship building, strategic planning, organization, and creative problem solving to support the success of individuals and businesses. Recognized by customers and clients as a detail oriented creative problem solver with an exceptional ability to adapt to changing circumstances and guide clients through complicated processes with ease. Excited to apply a connection- driven and compassionate approach to customer service in a position with an organization that values creativity, art, and genuine relationship building with its patrons. EXPERIENCE
Jessica Haderlie Photography San Clemente, CA 2011 – Present Photography Business Coach 2017 – Present
Owner & Photographer 2011 – Present
• Demonstrate extensive expertise in business management, administration, budget management, project management, and strategic planning to oversee all daily operations of an independently run photography business.
• Coordinate and direct photoshoots with over 100 families and businesses per year by understanding their desires and budgets to produce high-quality deliverables that reflect personal standards of artistry, creativity, and professionalism.
• Oversee client communications, billing, file management, and scheduling while continuously identifying opportunities for automation and process improvement to ensure positive customer experiences and optimized workflows.
• Developed a business consultation service to support entrepreneurs interested in establishing their photography companies by providing mentorship on strategic planning, marketing tactics, brand management, pricing, and standard practices.
• Independently created professional development courses and lessons for photographers to offer professional guidance related to business management, administrative processes, document management, creativity, and communications.
• Develop meaningful relationships with coaching clients while reviewing their portfolios, providing professional insights on how to utilize Adobe Creative Suite, and understanding their unique business growth goals to develop a strategic business plan. Seneca Center Oakland, CA 2006 – 2008
Case Manager & Therapist
• Provided professional case management services to children in foster care by assessing each child’s unique needs for emotional, behavioral, or psychological intervention and developed targeted plans to support their long-term success.
• Coordinated and led individual therapy sessions with clients while maintaining detailed documentation for review by case management teams. Oakland Middle School Oakland, CA 2007
Social Worker
• Facilitated individual and group counseling sessions to students with academic and emotional needs, challenging home environments, and substance use concerns while developing plans to support their academic success.
• Documented student progress for use by case management teams and care givers to maintain a professional level of transparency and collaborative care. Ann Taylor Loft Burlingame, CA 2003 – 2006
Associate Manager
• Oversaw daily operations of the retail store by maintaining visual merchandising standards, providing high-quality customer experiences, and supervising staff.
• Trained and onboarded new staff by demonstrating customer service methods, communication techniques, payment processing procedures.
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