Data Entry Customer Service

WILLIAM J MOLNAR

*********@*****.*** 814-***-**** 52 Ruth Street, Pittsburgh PA 15211

Professional Summary

Decades long experiences as a QC Clerk in numerous financial institutions and government agencies.

10+ years customer service, clerical/administrative support experience in numerous clerical settings

Experience with HR initiatives including recruitment, screening and orientation of new Hires

Possess a strong sense of commitment to the company with a high aptitude for learning new job

Functions. Works well independently as well as collaboratively in a team environment. Exceptional organizational and time management skills to prioritize, forecast plans and work Efficiency. Able to communicate effectively with all organizational levels, build relationships of trust. Dedicated and enthusiastic team player able to motivate co-workers and oversee projects as needed. Microsoft Office 2000/up, Oracle, Excel and Access, SAP-utility database system, Outlook and others.

PROFESSIONAL EXPERIENCE

Allegheny Dept of Human Services Pittsburgh, PA

Piatt Place 02/18/2019 to 01/21/2025

Mailroom Team Lead

Clerical Support based primarily on accurate processing of Food Stamps/Medical welfare applications. Responsible for all levels of incoming and outgoing Mail Distribution and Collection. I often oversaw a team of 4-6 clerks in our daily clerk roles. I was responsible for Researching, Filing and Transfers, Faxes and data entry for all 3 offices in the Allegheny area. Maintained our office supplies and served as liaison between the team and Supervisors in a rigid chain of command established by the State. I helped train and advise on projects within our department and have Six solid years of work reviews without issue under Elaine Miklosko and Kathie McKinney.

SECURITY WORK

Allied Universal Security – Federated Investors (contract). 10/20/2022 to 2/1/2024

Chelsea Brown International – PPG Place, Aurora and other sites per contract. 09/24 to Current

Working as a guard and MPO (Mobile Patrol Officer) for numerous clients in the Pittsburgh area. Performed both desk work, reception and physical walking tours of premises to ensure safety and functionality for clients at these sites. Documenting incidents, handling disturbances, securing deliveries and providing the level of professionalism always expected.

CONTRACT WORK

Aerotek – PNC Bank Credit Card Services (contract)

09/2018 – 12/2018

Data entry functions geared to the accurate and timely processing/researching of Credit Card accounts for PNC Bank. Focused really on CIT program and Autopay Remediation projects.

Strong attention to details to ensure highest level of quality with time management skills.

Adecco – PNC Bank in the Auto Loan Dept (contract).

05/2018 – 8/13/2018

Data entry functions geared to the accurate and timely processing of Auto Loans for PNC

Bank. Strong attention to details to ensure highest level of quality with time management skills.

Easton Personnel – Bank of New York/Mellon in the Mortgage Division (contract)

05/2017 – 01/2018

Quality Control Clerk

Quality Control clerk proofreading materials (deeds, title policies, endorsements and other docs) to

be processed and mailed out to banks and companies requesting them

Required strong attention to detail, communication and time management.

Processed generally 500-800 packets a day ensuring each met the standard of quality expected.

Spherion Temporary – Life Point (contract) 10/2016 –

02/2017

Scanning Department

Duties included data entry, proofreading and clerical support as needed to ensure Documentation.

Updating of customer databases regulated thru various insurance plans for 5 hospitals under Life

Point’s management

MANAGING FAMILY CONSERVATOR 02/2013 –10/2016

Adecco – MetLife Claims Adjuster (contract) 08/2012 – 02/2013

Clerical support and researching claims

Processing adjustments and updating customer information regarding deaths/illness/claims.

Data entry, scanning and research.

Human Resource Representative (contract) 07/2008 – 09/2008

Responsible for duties assigned with an open enrollment project at MetLife

MetLife had acquired a bank and were bringing on 3000+ employees that needed information packets,

job offers to be mailed, returned and recorded, background checked and verified for the conversion

Lots of data entry, record keeping and phone follow-up.

Advance Employment (contract) 05/2012 –07/2012

Accounts Manager/HR Generalist

Clerical with emphasis on reception. Interviewing/testing, drug testing, scheduling/recruiting and mailings

Employment verification and Criminal Background Checks.

WIS International 01/2008 –

02/2012

Inventory Associate

Dedicated crew member selected to perform inventories of various stores in the Tri-State area

Working primarily servicing Rite Aids and Dollar General stores in which we work M-F with a

mandatory finish time of 8hrs to count entire store. Pharmacy work – superior auditing needed.

Heavy team-oriented position, fast paced and emphasis on accuracy/customer service

EDUCATION

Sawyer School

Associates Degree

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