Accounts Receivable Customer Service

Tredan Crumpler

***** ********** **. ****, **. 50003 515-***-**** *************@*****.***

Profile

A results-Oriented professional with over 20 years-experience in banking, finance, and customer service industry. Proven top performer, dedicated to achieving results while providing excellent customer service. Looking to obtain a position with a reputable organization where my experience and knowledge of the banking and finance industry can be utilized. Along with attention to detail, dedication and organizational skills to help your organization achieve its goals.

Experience

ACCOUNTS RECEIVABLE/COLLECTIONS UNITED SERVICES NOV 2024– PRESENT

·Created collection process for the company

·Successfully increased collections by 34% within the first month of implementation

·Prepared and issued invoices

·Ensured data accuracy for billing and invoicing

·Followed up with customers to collect outstanding balance

·Created letters for customer’s that were compliant with collection processes and laws

·Completed daily deposits and invoice reconciliation

·Processed and posted payments

·Investigated and resolved issues and discrepancies

·Maintained accurate records to provide monthly reports to the Chief Financial Officer

ACCOUNTS RECEIVABLE PALMER GROUP SEPT 2023-NOV 2024

·Generate invoices within multiple systems

·Adjusted invoices as needed for account reconciliation

·Ensured all accounts receivable are reconciled and payments are applied appropriately

·Worked with accounts payable department to ensure accuracy of financials

·Collaborated with other departments and customers to resolve any issues

·Kept accurate financial records for outgoing invoices and incoming payments

BILLING COORDINATOR DAVITA-VILLAGE HEALTH OCT 2021-SEPT 2023

·Responsible for oversight of billing disputes and collections for 4 clinics

·Worked with suppliers to resolve inventory discrepancies

·Investigate and resolve payment and billing issues with private and government insurance providers and communicated resolutions to clients

·Created and updated policies and procedures to maintain compliance

ACCOUNTS RECEIVABLE SUPERVISOR NATIONAL CAR WASH SOLUTION MAY 2020 OCT 2021

·Ensure compliance with contract adherence of Net terms, fees and interest rate.

·Created and initiated process for dispute research

·Created and implemented an early intervention plan to deter delinquent payers.

·Decreased 30/60/90 days delinquencies by 36%

·Improved recovery 60 days + by 37%

·Daily deposit account reconciliations for Check, CC, EFT.

·Monitored team WIP progress, updated reports accordingly.

UNIVERSAL BANKER BANK OF THE WEST DECEMBER 2017-MAY2020

·Opened new personal and business checking/savings accounts.

·Assisted customers with processes to apply for credit cards offered.

·Suggested additional products, directed customer to correct associate to start process.

·Processed transactions including deposits, mobile and online services

·Daily reconciliation ensuring cash transactions are exact and reports submitted.

·Knowledgeable and kept compliance of laws, and regulations

·Helped deliver training including compliance training with new employees and staff

·Complete knowledge of Banking regulatory compliance, adherence of standards set by government agencies and other bodies of national and global finance systems.

BILLING COORDINATOR/FRONT OFFICE UNITY POINT CLINIC APRIL 2015-DECEMBER 2017

·Managed the day-to-day functions of all clinic billing

·Ensured all data for all accounts was processed accurately, including cash and credit payments

·Responsible for ensuring insurance information is in the system accurately to ensure there were no delays in billing and payment

·Investigated and used root cause analysis to research discrepancies and denials

·Increased collections by 11% by creating process improvement goals.

·Served as a leader, mentor, and trainer to all employees

·Responsible for financial reporting, and keeping trends

Education

●Associate Health Science, Perdue University Global February 2018

Associate Art History, Tarrant Community College May 1990

Skills & Abilities

·Extensive knowledge and experience with financial products

·Customer Service

·Excellent interpersonal and communication skills

·Proficient in Microsoft office

·Sage, QuickBooks, Oracle NetSuite

·In-depth knowledge of finance laws and regulations

·Analytical and problem solving

·Excellent investigative skills

·Excellent at leading and mentoring others

·LexisNexis, TransUnion, Experian, Accurint

Contact this candidate