Senior Executive Strategic Communications

CAMERON POZO

PROFESSIONAL SUMMARY

Experienced executive support professional with a background in luxury hospitality, team coordination, and cross-functional communication. Skilled in streamlining operations, managing complex schedules, and supporting high-level stakeholders in fast-paced, remote or in-person environments.

ACCOMPLISHMENTS

• Leader of the Year FY23: Recognized for exceptional leadership, team morale, and KPI performance during significant operational challenges.

• Developed internal systems to streamline communication and scheduling between sales and hospitality teams at Christian Dior, contributing to over $1M in additional monthly revenue.

• Planned and executed high-profile events and VIP visits, coordinating logistics, guest communications, and cross-team collaboration under tight deadlines.

• Provided executive-level support to senior leadership during store openings and high-stakes retail transitions, managing confidential information and rapidly shifting priorities.

• Built and managed efficient administrative processes, improving scheduling, inventory oversight, and daily operations across departments.

• Led remote and in-person teams through periods of rapid change

(downsizing, construction, turnover) while maintaining top KPIs, seamless client communication, and strong morale.

WORK HISTORY

Experience & Hospitality Manager, 02/2025 to 05/2025 Christian Dior - Dallas, TX

• Served as primary liaison between sales team and Café Dior, creating internal systems for managing client appointments, VIP events, and daily communication flow.

• Developed and managed reservation tracking processes that supported over $1M in added revenue.

• Supported high-level visits from Dior executives; coordinated logistics, schedules, and guest experiences across teams.

• Created and implemented private event packages in collaboration with internal teams and third-party partners.

• Provided executive-level support to store management while balancing cross-departmental operations. Led internal communication systems between teams, enhancing collaboration and client experience

• Supported the launch of a new café and event space, coordinating cross-functional operations, onboarding new staff, and facilitating high-touch experiences for guests.

• Note: Short-term role tied to Café Dior launch; phased out after strategic shift.

CONTACT

Address: Dallas, TX 75043

Phone: 305-***-****

Email: ****.*******@*****.***

SKILLS

• Cross-functional Team Support

• Internal & External Communications

• Calendar & Inbox Management

(Google Suite, Outlook)

• Confidentiality & Discretion

• Travel & Meeting Coordination

• CRM & Database Management

(Salesforce, Tulip, Excel)

• Zoom & Remote Communication

Tools

• Graphic Design (Strong Proficiency in

Adobe Illustrator, Photoshop, MS

Office)

• Event & Meeting Logistics

• Expense Reporting & Budget

Tracking

Assistant General Manager, 12/2024 to 02/2025

PRADA - Dallas, TX

• Managed cross-store communication and operations across PRADA and Neiman Marcus.

• Handled issue escalation, ensuring prompt resolution of high-value client concerns.

• Implemented organizational systems to streamline operations and communication across departments.

• Note: Role was eliminated as part of internal restructuring. Store Manager, 01/2020 to 12/2024

Stuart Wetizman - Dallas, TX And Miami, FL

• Managed daily operations and team schedules across two locations, supporting corporate goals through efficient communication, reporting, and coordination.

• Acted as liaison between regional leadership, vendors, and store teams, ensuring alignment on business priorities and performance expectations.

• Awarded Leader of the Year FY23 for exceeding KPIs while navigating construction and staffing challenges—recognized for strong team leadership, high morale, and consistent performance under pressure.

• Introduced client outreach and CRM organization tools to improve customer experience and drive sales growth.

Store Manager, 11/2015 to 08/2019

Melissa Shoes USA - Miami, FL

• Designed and implemented a company-wide "Client Journey" guide to streamline customer experience and improve service consistency.

• Increased conversion rates by 7% within three months through coaching and team development.

• Introduced operational practices that became company-wide standards, including client outreach initiatives.

EDUCATION

Some College, Interdisciplinary Design Studies, 07/2013 Iowa State University - Ames, IA

• Minor: Event Management

LANGUAGES

Spanish

Professional Working

#HRJ#b68b4430-f74a-43c9-adde-d56de612aa0e#

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