Team Member, Retail Sales, Customer service, Food and beverage Service
Resume:
Emily Drouillard
Defiance, OH *****
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Professional Summary
Experienced Crew Member in retail and food service with over two years of expertise in customer service, sales, and inventory management. Recognized for exceeding sales goals, maintaining high customer satisfaction, and resolving issues efficiently. Skilled in communication, teamwork, time management, and organization. Seeking a full-time opportunity for professional development and to apply interpersonal strengths in a dynamic work environment.
Work Experience
Team Member
Dunkin'-Defiance, OH
March 2025 to May 2025
• Maintained open lines of communication with team members to foster a positive work environment.
• Utilized effective time management skills to prioritize tasks within the team's workflow.
• Proactively identified opportunities for process improvement within my role as a valued team member.
• Consistently exhibited a strong work ethic, contributing to the overall success of the team.
• Supported team members during tight deadlines, ensuring project completion.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Addressed and resolved customer complaints in polite and professional manner.
• Assisted with inventory counts and stocking of merchandise. Retail Sales Associate
Meijer-Defiance, OH
November 2024 to January 2025
• Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked.
• Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks.
• Achieved daily sales goals by balancing teamwork and effective communication.
• Understanding customer needs to offer personalized suggestions.
• Addressed customer complaints swiftly and efficiently.
• Engaged in store merchandising by setting up displays and sale signs.
• Enhanced loss prevention by watching for theft and suspicious activities on the sales floor.
• Ensured accuracy in stock counts through systematic audits and identified discrepancies.
• Collaborated with team members to create a positive work environment focused on delivering exceptional customer service.
Retail Team Member
Goodwill Industries-Defiance, OH
June 2022 to August 2022
• Organized donations in storage, assessing items for sale suitability.
• Contributed in transporting clothing to the sales floor for display and organization.
• Ensured proper hanging and display of items.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Arranged visually appealing displays by shelving and merchandising new products to maximize sale impact.
• Assisted in receiving and unpacking merchandise shipments, verifying accuracy of inventory
• Maintained a positive attitude even during busy or challenging situations Education
Diploma in General Studies
Defiance High School-Defiance, OH
May 2024 to May 2024
Skills
• Organizational skills
• Stocking
• Cash handling
• Time management
• Patience
• Communication skills
• Customer service
• Cross sales
• Upselling
• Cleaning
• Hospitality
Certifications and Licenses
Driver's License
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