Customer Service Data Analyst
Resume:
Elizabeth Campbell
Alexandria, LA
******.*******@*****.***
Work Experience
Bartender
Diamond grill llc-Alexandria, LA
February 2024 to Present
• Crafted Specialty Cocktails: Created and served a wide range of classic and innovative cocktails, ensuring high-quality presentation and taste.
• Customer Service: Provided exceptional service to guests, ensuring a memorable dining experience through personalized interactions and attention to detail.
• Wine and Beverage Knowledge: Maintained an extensive knowledge of wines, spirits, and other beverages, offering recommendations and pairings to enhance the dining experience.
• Inventory Management: Managed bar inventory, including ordering supplies, tracking stock levels, and minimizing waste.
• Cleanliness and Safety: Ensured the bar area was clean and organized, adhering to health and safety regulations.
• Team Collaboration: Worked closely with the kitchen and waitstaff to ensure seamless service and address any guest needs promptly.
• Cash Handling: Accurately handled cash and credit card transactions, balancing the register at the end of each shift.
• Event Support: Assisted with private events and special occasions, providing tailored beverage services to meet specific client requests.
Bartender
Bootleggers Bar Alexandria-Alexandria, LA
November 2021 to August 2024
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Created signature cocktail menu that increased sales by XX% within the first month of implementation
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Implemented upselling strategies resulting in an increase in average check size by XX%
• Organized special events such as themed nights or live music performances to attract new customers
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Collaborated with management on pricing strategies based on market trends and competitor analysis
• Participated in monthly team meetings to discuss new promotions or menu changes
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
Bartender/Server/Hostess
Twin Peaks-Lafayette, LA
September 2019 to May 2021
• Guest Reception: Warmly greeted guests upon arrival, managing reservations, and seating arrangements to ensure an efficient and pleasant dining experience.
• Customer Service: Provided excellent customer service, addressing guest inquiries and accommodating special requests to enhance their visit.
• Waitlist Management: Effectively managed the waitlist during peak hours, ensuring accurate wait times and communicating with guests.
• Cleanliness and Organization: Maintained a clean and organized front-of-house area, including the hostess stand and entrance.
• Team Coordination: Collaborated with the waitstaff and management to ensure smooth operations and timely seating of guests.
• Order Taking and Delivery: Accurately took guest orders, delivering food and beverages promptly while ensuring high standards of service.
• Menu Knowledge: Maintained comprehensive knowledge of the menu, including specials and promotions, to provide informed recommendations to guests.
• Customer Interaction: Engaged with guests to create a welcoming atmosphere, addressing any concerns and ensuring satisfaction throughout their meal.
• Sales and Upselling: Utilized suggestive selling techniques to enhance guest experience and increase sales.
• Cleanliness and Safety: Ensured cleanliness of the dining area and adherence to health and safety regulations.
• Cocktail Preparation: Expertly crafted a variety of cocktails, maintaining consistency and quality in each drink served.
• Customer Engagement: Provided friendly and attentive service to bar patrons, fostering a lively and enjoyable atmosphere.
• Inventory Control: Managed bar inventory, including restocking supplies, tracking usage, and minimizing waste.
• Cash Handling: Handled cash and credit transactions accurately, balancing the register at the end of each shift.
• Cleanliness and Maintenance: Maintained a clean and organized bar area, ensuring all equipment was in good working order and adhering to health and safety standards. Education
High school diploma
Jena High School-Jena, LA
August 2016 to May 2019
Skills
• Food Service
• QuickBooks (1 year)
• Bartending
• Communication skills
• Serving Experience
• Beverage sales
• Cash handling
• Host/Hostess
• Shift Management
• Cleaning Experience
• Bar setup
• POS
• Restaurant Experience
• Upselling
• Customer service
• Sales
• Retail sales
Certifications and Licenses
Quickbooks certified
October 2024 to Present
Bartender License
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