M E Public Relations
Resume:
Jasmine
J O W E R S P R O U T
B U S I N E S S M A N A G E M E N T
A B O U T M E
C O N T A C T
PHONE
ADDRESS
Upper Marlboro, Maryland, 20772
*************@*****.***
P U B L I C R E L A T I O N S
P E O P L E M A N A G E M E N T
Seasoned operations professional with over a decade of hands-on experience in business and people
management. I have a proven track record in
optimizing business operations, fostering strong team cultures, and excelling in project, time, and contract management. My expertise spans leadership,
organization, effective communication, and building and sustaining meaningful relationships.
I bring extensive experience in staff supervision, full- cycle people management, tenant relations, contract development, and vendor management. Additionally, I specialize in strategic planning, crafting and executing communication and public relations strategies, digital content management, team building, coaching, event coordination, and overseeing facility maintenance and inspections—all aimed at enhancing organizational
efficiency and effectiveness.
E D U C A T I O N
Bachelor's of Arts in Sociology, Fall 2011
Master's of Science in Business Management
and Public Relations, Fall 2015
UNIVERSITY OF MARYLAND,
COLLEGE PARK
UNIVERSITY OF MARYLAND
UNIVERSITY COLLEGE
Member of Phi Kappa Phi Fraternity Honor Society
S K I L L S
Effective in a leadership position. Proven history of leading by example, ensuring the empowerment and accountability of team members at all levels.
Adept in business, operations and HR management; committed to high quality, principles and performance. Proficient in fast-paced work environment and multiple project management.
Create RFP’s to generate BIDs, project management, analyze and track budget spending, develop, prepare and present proposals to boards and governing bodies.
Proven history of building strategic relationships aligned with goals and focused on value for clients and targeted populations. Communications and public relations planning and implementation. Internal and external outreach to targeted publics. Human resources and benefits management experience. Successfully create and implement standard operation policies and procedures.
Computer and technology: General business information technology specialist, Constant Contact, Paychex, Insperity, ADP, and Gusto payroll systems. Office 365, Google Suite, Dropbox, other specialized legal programs and client management systems. Designing, conducting and analyzing statistical research.
Website development with Wordpress, Microsoft SharePoint and social network development. Experience with social media platforms such as Facebook, LinkedIn, Instagram, Twitter, YouTube, Pintrest and TikTok (and other blogging platforms), graphic design platform Canva.
Efficient interpersonal, critical thinking, problem-solving and mediation skills. Resilient, flexible and quick to adapt in complex, changing or evolving environments.
Demonstrated ability to professionally interact with and relate to individuals with diverse racial, cultural and ethnic backgrounds. Notary Public for the State of Maryland and Virginia. S Y S T E M S M A N A G E M E N T
W O R K E X P E R I E N C E
Facilitator of administrative support and daily operations of a firm which specializes in estate planning, probate administration, business succession, and elder law. Coordinate with vendors of internal systems and building management to ensure service delivery and quality. Manages supply inventory. Supervision of the administrative talent to ensure our processes are executed with excellence and efficiency. Coordinate with managing attorney to ensure policies and procedures are implemented and followed by team. Provides IT support to team or coordinates with external partners to meet IT needs of team. Serve as backup support in drafting of estate planning documents including Trust plans, Will plans and deeds. Serve as marketing support. Create and implement standard operating procedures for firm standards identified departmental practices and workflows. Ensures clients’ deeds are properly filed with appropriate counties, recorded, and shared with client. Ensures proper billing for deed fees. Coordinates onboarding and training schedules for all new team members. Conducts training for all new employees on systems, administration, and drafting. Observes and provides feedback to administrative team on ways to improve work product/quality during weekly meetings as a team and during monthly one-on-ones. Collaborates with managing attorney to provide professional development for administrative team. Provides clear leadership for the expectations of the firm. Serves as essential team member in time of emergency. Facilitates team meetings timely and productively.
THE GRIFFIN FIRM, PLLC, ESTATE PLANNING LAW FIRM
As the Director of Operations & People for the Vantage Network entities, comprised of two law firms, a research and due diligence consulting firm, two compliance firms, and other consulting groups, I am entrusted with a diverse array of responsibilities pivotal to organizational success. My role encompasses the seamless facilitation of employee onboarding and off-boarding processes, ensuring a smooth transition for both team members and clients. From drafting and managing contracts to spearheading customer experience initiatives, I am dedicated to fostering satisfaction and loyalty. Additionally, I oversee IT and technology management, implementing innovative solutions to enhance operational efficiency. Cultivating a vibrant and cohesive firm culture is central to my duties, as I develop and enforce standard operating procedures while nurturing talent through effective human resource management and people operations strategies. Leveraging my expertise in employee incentive and retention, I cultivate a dynamic workforce environment. Moreover, I conduct rigorous software and process evaluations, driving the implementation of cutting-edge technologies and policies. Furthermore, my role extends to benefits management, recruitment, and hiring, where I meticulously orchestrate strategies to attract and retain top-tier talent.
Office Manager. Administrative Department Head, May 2020 - May 2022, 40+ hrs/week Manage day-to-day operations of church. Responsible for scheduling and space utilization; documenting and billing for building use. Maintain the church schedule of building usage. Schedule and supervise building superintendent, food services manager, front desk receptionists and maintenance staff. Manage building maintenance and repairs, write RFPs to obtain bids for major building enhancements. Manage construction and building repair/enhancement projects. Communicate with various audiences including clergy, trustee board, lay leadership, members, tenants, and community members. Prepare and publish worship bulletins. Assist in design and publication of informational brochures for Church programs. Oversee website updates. Maintain petty cash accounts, send wire transfers; document and sign accounts payable checks. Prepare and input payroll into Paychex. Manage general liability, workers compensation and travel insurance. Lead for human resources; diversity, equity and inclusion. Lead weekly staff meetings and communicate church calendar events to staff. Updating and maintaining the church membership database (ACS). Create and manage record filing systems for administrative, financial, personnel and maintenance documents. Write and produce weekly newsletters and emails to the congregation. Manage vendors and contractor relationships and contracts. Oversee building contracts for long-term building tenants. Administer personnel processes and enforce the employee handbook. Benefits and employee record management. Maintaining equipment and ordering office supplies.
THE NEW YORK AVENUE PRESBYTERIAN CHURCH
Church Administrator, Business Manager, October 2014 - May 2020, 50+ hrs/week GS-5 Legal Administrative Assistant to tax attorneys and branch chiefs; experienced in working in a fast-paced legal environment; perform administrative and secretarial support functions for a legal branch in the Tax Exempt and Government Entities division. Coordinate and supervise special legal projects; collect and file casework from attorneys; manage payroll for 25 attorneys and two branch chiefs; design a system to organize and simplify legal information filing; provide telephone support. Design and create a specialized legal website on SharePoint. Train incoming legal support staff and interns. Provide guidance and assistance on legal procedures, processes and regulations to others to ensure office efficiency. Plan and organize annual events such as charity campaigns, holiday events, picnics and fundraisers. Receive visitors and calls. Collect and distribute incoming mail; prepare outgoing mail for delegated destinations. Review documentation prepared by attorneys for accuracy in grammatical content, legal facts and compliance with policies and regulations. Monitor and update the office calendars by scheduling appointments, meetings and tracking employee leave. Make conference and travel arrangements. Gather and prepare technical material for legal research, reports and case material for attorneys. Create necessary documents, presentations and spreadsheets for managerial use. Use specialized Internal Revenue Service and government programs and databases, such as CASE-MIS, TL-CATS, GovTrip, SETR, OCS, Online 5081, GetItServices, HR Connect.
INTERNAL REVENUE SERVICE, OFFICE OF CHIEF COUNSEL
Legal Administrative Assistant, June 2007 - August 2013, 40 hrs/week Director of Operations & People, May 2022 - December 2024 VANTAGE NETWORK
Downtown Day Services Center for the Homeless: From spring 2018 through February 2019, I served as an integral member of the team responsible for imagining, creating, building and implementing the Downtown Day Service Center for those experiencing homelessness located at The New York Avenue Presbyterian Church (NYAPC). Working with leadership from the DowntownDC Business Improvement District (BID) and leaders of NYAPC we negotiated the contract and program for the new business partnership with the BID, the DC Mayors Office and the Department of Human Services. From September 2018 – March 2019, I helped lead the demolition and construction project management for NYAPC, working with contractors and onsite managers hired by the BID. Since February 2019, this program serves more than 150 people experiencing homelessness Monday -Friday; providing meals, pathways to housing and job assistance, health care, counseling, government ID and birth certificate services, grooming, laundering, meals and therapy group sessions. DOWNTOWN DAY SERVICES CENTER FOR THE HOMELESS, WASHINGTON, DC C O M M U N I T Y S E R V I C E A N D O U T R E A C H A ministry dedicated to serving the homeless on Sundays and during times of hardship; providing breakfast on Sundays and occasional meals in the park, clothing closet, bus tokens, fellowship and worship. RADCLIFEE ROOM
A 50-year plus tutoring ministry meets every Thursday night at 7:00 p.m. during the school year, over 100 7th -12th- grade students and over 100 mentors/tutors gather for dinner, work on homework, school projects and college applications.
COMMUNITY CLUB TUTORING PROGRAM
A 27-year-old organization specializing in providing therapy, medication, and health and welfare programs for people with mental illnesses, with an emphasis on recovery. MCCLENDON CENTER
A socialization program for those recovering from serious mental illness, primarily residents of St. Elizabeth’s Hospital and clients of the McClendon Center; providing food, games and fun. 7-2-9 CLUB
The Orphans and Vulnerable Children (OVC) Program is a Saturday activity for the neediest orphans in Njoro, Kenya and their very poor foster families. The Program includes a complete breakfast and lunch on Saturday, clothing, books, school fees and supplies, tutoring, and recreational and spiritual activities. KENYA ORPHANS AND VULNERABLE CHILDREN PROGRAM
The Cuba Partners Committee discuss and plan the visit of the pastor of First Presbyterian-Reformed Church of Havana; NYAPC volunteers visit First Havana and procure t-shirts for the baseball teams and tai chi classes; host members of the Cuban Council of Churches; Host supply drives for the members and friends of First Havana, which is distributed during missionary trips.
CUBA PARTNERSHIP
Participated in community revitalization and economic development initiatives as non-voting members of the Port Towns Community Development Corporation; developed Conflict Resolution Centers Program, orchestrated this program to help aid troubled youth and their families resolve problems through skill building and other activities; mentored for Young Ladies of Distinction Club, mentored 100 young women to build self-esteem, self-worth and provide communication and problem solving skills; Planned community events an programs- Port towns day, Red Ribbon and Pink Ribbon Awareness, Community clean up; Developed the Youth Development and Empowerment Program- Promoting Educational Academic Character Excellence = PEACE. Tutor Student Pathways Programs- tutor youth in English, Math and Science, Project 450- Clean up Maryland Route 450, designed trash receptacles placed along 450 that advertised the program and youth council, feed the homeless-150 people every Saturday morning, Salvation Army Donations and volunteer work.
PORT TOWNS YOUTH COUNCIL
Service from 2014 - 2020
2003 -2007
Vice President of Operations & Communication
Oversee committees, including training committee chair-people and facilitating communication between them and the executive board. Manage fundraising activities from selection to evaluation, Serve as the parliamentarian for the Parent-Teacher Organization (PTO). Lead the annual membership drive. Create and manage communications, PR and marketing materials.
NEW CHAPEL CHRISTIAN ACADEMY PTO 501(C)(3), 2023-CURRENT
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