Customer Service Diesel Technician

Mark Vance

Westfield, NC *****

****.*****.**@*****.***

+1-434-***-****

To take the 26 years of military experience and 15 years of civilian experience in various positions and put it to work for your Company. My responsibilities included planning, coordinating, recruiting, and executing the overall training program in accordance with appropriate regulations and budgetary guidance. In my military service I started off as a diesel technician and moved up to become a Motor Sergeant where I was responsible for 1.4 million dollars of equipment, 8 mechanics and their daily activities. I then changed my primary job and became a Logistics NCO. I maintained and tracked equipment for the 429th Brigade Support Battalion which supported the 1/116th Infantry Brigade. I maintained and accounted for equipment worth over 8 million dollars, and was responsible for a platoon of 22 personal. I was responsible for the inspection of 7 different supply companies throughout the state of Virginia. I have also worked as the shipping and receiving supervisor for a food company where we shipped organic salad dressing across the U.S, as well as a customer service custodian for a major trucking company. Willing to relocate: Anywhere

Work Experience

Shift Supervisor

Speedway/7-ELEVEN - Winston-Salem, NC

November 2022 to Present

• Supervises, hires, trains, evaluates and motivates the Transport Scheduling and Planning team; directs the daily work of direct reports

• Oversees the daily load plans and scheduling to ensure customer service levels are met and strives to meet the goal of zero outages

• Collaborates with internal partners to ensure that inventory supply is managed and dispatched appropriately; plans deliveries based on store inventory levels and forecasted sales in order to meet business demands

• Identifies root cause analysis in the event of an outage and completes outage protocol; provides timely communication of critical events that need to be considered and/or addressed by Management

• Maintains working knowledge of federal, state, and local rules and regulations, including, but not limited to, Federal Motor Carrier Safety Regulations (FMCSR) and Department of Transportation (DOT); ensures drivers are in compliance with all applicable regulations and/or internal policies

• Identifies process changes to improve efficiency, effectivenessand customer satisfaction. Makes recommendations accordingly

• Provides expertise at various meetings by attending and presenting data as needed

• Develops and presents reports regarding performance and financial impact as needed

• Creates and administers departmental operating expense budgets and sets priorities for spending based upon Company guidelines and strategies

• Develops training programs for dispatchers on department policies and procedures; ensures proper completion and documentation of training requirements and computer-based trainings

• Ensures staff coverage 24 hours per day, seven days per week

• Develops subordinates and recommends placement in positions suitable for their career progression; conducts performance appraisals and recommends salary consideration for personnel

• Completes other duties as assigned by Management Universal Security Security

Allied, Guard - Bedford, VA

August 2022 to Present

• Department of Justice State certification card for the state of Virginia.

• Provide security for various companies within the Lynchburg, Bedford area

• Keep hourly log of daily activities and security checks

• Guarded restricted areas to prevent unauthorized entry.

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• Secured personnel and premises by inspecting buildings and patrolling property.

• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

• Warned persons of rule infractions or violations and evicted violators from premises. Assistant Instructor

Tunstall High School JROTC - Trojan, Dryfork, Va

August 2021 to July 2022

· Trained Drill and Color Guard Teams which helped cadets place 1st at several drill meets in Squad, Individual, and Color Guard

· Helped senior students coordinate collecting food and toys for needy families in our area

· Received Honor Unit with Distinction for past 12 years

· Ensure JUMS stayed updated with cadet's information

· Responsible for document register and ordering supply items for cadets

· Received new property and ensured DD250 was turned into Brigade

· Ensured monthly inventories were done

· Keep property book updated

· Coordinated travel to and from competitions

· Completed JSOC instructor training course in March

· Inspired and supported students in identifying strengths and areas for growth.

· Guided students through rigorous, transformational journey to increase academic abilities.

· Evaluated individual student needs and assessed academic and social situations to address challenges and goals.

Assistant Instructor

Bassett High School JROTC - Bassett, VA

August 2012 to July 2021

• Inspired and supported students in identifying strengths and areas for growth.

• Assisted with course planning, development of educational tools and classroom organization.

• Facilitated safe and energetic community by welcoming various needs and implementing diverse learning styles.

• Guided students through rigorous, transformational journey to increase academic abilities.

• Evaluated individual student needs and assessed academic and social situations to address challenges and goals.

• Complied with instructor-developed IEPs and made informed recommendations for adjustments.

• Monitored students in class, hallways and cafeteria to enforce school rules.

• Worked one-on-one with special needs students to help navigate through school challenges.

• Graded assignments and tests and documented results into filing systems.

• CPR certified

Assistant Instructor

Central Davidson High School JROTC - Lexington, NC April 2010 to July 2012

· Inspired and supported students in identifying strengths and areas for growth.

· Assisted with course planning, development of educational tools and classroom organization.

· Facilitated safe and energetic community by welcoming various needs and implementing diverse learning styles.

· Provided classroom support throughout planned instruction and individual lessons.

· Evaluated individual student needs and assessed academic and social situations to address challenges and goals.

· Complied with instructor-developed IEPs and made informed recommendations for adjustments.

· Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.

· Graded assignments and tests and documented results into filing systems. Shipping and Receiving Associate

The Wizards Cauldron - Yanceyville, NC

August 2009 to March 2010

· Checked customer orders, labeling and documentation prior to shipment to avoid delays.

· Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

· Produced reports on shipments, team performance and financial numbers.

· Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.

· Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

· Checked items to be shipped against work orders to confirm correct quantities, destination and routing.

· Prepared packages for shipping and determined most economical shipping methods.

· Maintained inventory of shipping materials and supplies.

· Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

· Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records. Battalion Supply Sergeant

U.S Army 429th Brigade Support Battalion - Danville, VA August 2005 to April 2009

· Supervise, manage and train 12 person sections in 7 different locations thru out the state of Virginia

· Scheduled and performed preventive maintenance and repairs on unit weapons.

· Prepared unit and organizational supply documents and operated unit-level computers.

· Maintained automated supply system to account for organizational and installation supplies.

· Operated lift and hand trucks to transfer materials to and from target areas.

· Keep data base on money spent for office supplies at each location

· Order rations and transportation for 600 troops each month for training

· Perform Inspections on each location for accountability of equipment, And up to date record keeping

· Ensure that all OSHA guide lines and regulation were met and followed by each location

· Track document invoices for deliver and payment, ensured that each location turned in receipt documents and reports were run on time and submitted

· Coordinate and made verbal contracts with civilian companies to provide a service to the National Guard

· Maintained Secret Security clearance

Unit Supply Sergeant

Virginia Army National Guard, HQ Company - Danville, VA October 2003 to August 2005

· Maintained and accounted for more that 2 million dollars worth of equipment

· Received cash for meals paid for by soldiers, turned in money orders to Department of Treasury

· Maintained clothing records for 130 soldiers and conducted annual inspections of all equipment

· Kept track of office supplies and reordered when needed

· Prepared unit for annual OSHA inspection

· Ordered clothing for all assigned soldiers, received and issued out

· Kept key control of 65 different offices and or rooms

· Maintained a Secret Security clearance

· Performed Airport security duties at Charlottesville Airport in Virginia and at Aberdeen Proving Grounds in Maryland after 9/11

· Arranged and controlled weapons and ammunition in security areas.

· Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

Parts Room Manager

Ryder Truck Rental - Lynchburg, VA

January 2000 to August 2003

· Tracked and reordered repair parts for a Company that serviced more than 350 trucks

· Monthly

· Meet with vendors to ensure company was getting correct parts at the best price

· Managed shop of 8 mechanics.

· Received, examined and reshelved returned parts.

· Connected with customers to provide assistance and collect feedback to optimize operations.

· Established individual parts inventory levels to balance stock for maximum inventory turns.

· Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

· Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Motor Sergeant

U.S Army, Ft. Sill - Fort Sill, OK

May 1997 to December 1999

· Supervised, managed and trained a shop with 10 mechanics

· Followed and understood EPA regulations

· Prepared shop and personal for annual OSHA inspection

· Maintained data base of monies spent on parts

· Accounted for parts and equipment worth over 5 million dollars.

· Established and maintained maintenance schedule for group vehicles.

· Performed troubleshooting and diagnostic procedures to assess problems and develop solutions. Motor Seargeant

U.S Army, Europe Command - Mannheim, Germany

September 1993 to April 1997

· Supervised, managed and trained 12 person in Europe's largest Trailer Transfer Point

· Tracked parts and reordered as needed

· Prepared shop and personal for annual OSHA inspection

· Performed electrical test and services on service vehicles

· Repaired parts and installed replacements to correct problems.

· Performed troubleshooting and diagnostic procedures to assess problems and develop solutions.

· Dispatched vehicles for field operations

· Controlled inbound and outbound loads

Diesel Mechanic

U.S Army 1st Battalion 12th Field Artillery - Bamberg, Germany May 1985 to August 1987

· Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.

· Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.

· Operated specialty equipment, standard tools and gauges to complete assessments and repairs.

· Placed orders for parts necessary to complete vehicle repairs and installations.

· Repaired electrical wiring harness, starting and charging systems. Diesel Technician/ Wrecker Driver

U.S Army - Fort Bragg, NC

· Performed maintenance and services on 85 pieces of equipment from generators to 10 ton trucks

· Track paperwork from start to finish ensuring service was correctly annotated

· Recovered vehicles along east coast

· Deployed to Desert Shield and Desert Storm in 2000, went on recovery missions under hostile conditions to recover disabled vehicles in Iraq.

· Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.

· Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.

· Diagnosed systems by troubleshooting malfunctions and tracing problems.

· Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.

· Repaired electrical wiring harness, starting and charging systems.

· Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs. Education

Bachelors Degree

Fort Hays State University Fort - Hays, KS

January 2016

Associates Degree

Fort Hays State University - Hays, KS

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