Patient Care Customer Service
Resume:
OB
Odessa Bligen
Professional Summary
** ****, *********** ******* ************ providing quality
care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Work History
Pennsylvania Hospital - Patient Care Technician
08/2019 - Current
University Of Pennsylvania Health Care System - Hospice Aide
12/2016 - 08/2019
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
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Obtained biological specimens for ordered tests and prepared for laboratory transport.
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Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
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Supported patient admissions, discharges and transfers to promote team efficiency.
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Helped patients maintain healthy skin by checking
wounds, assessing integrity and bathing bedbound
individuals.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior
measurements.
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Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
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***********@*****.***
Philadelphia, PA 19138
Skills
Compassion
● Patient Care
● HIPAA Compliance
● Patient Assistance
● Dementia Knowledge
● Patient Bathing
● Feeding Assistance
● Infection Control Standards
● Good Customer Service
Verbal and written
communication
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● Hospice and Palliative Care
● Vitals Documentation
Education
08/2003
Clinical Pathways
Philadelphia, PA
CNA : Nursing Assistance
06/2003
YouthBuild Charter School
Philadelphia Pa
1231 North Broad Street
High School Diploma : Education
Piedmont Airlines - Ramp Agent
Philadelphia, PA
06/2022 - Current
Abington Hospital - Jefferson Health - Clinical Associate Warminster, PA
06/2017 - 09/2020
Positioned patients to provide comfort and promote better body alignment.
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Comforted family members, offered attentive listening and high level of emotional support.
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Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
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Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
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Guided aircraft into and out of parking positions using hand signals.
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Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
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Tracked flight schedules to promote on-time landings and avoid loading delays.
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Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
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Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
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● Connected electrical power unit and hoses to aircraft. Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
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Positioned and towed aircraft from remote locations of airport to designated areas for operation.
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Sanitized, restocked, and organized exam rooms and medical equipment.
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Documented vital signs and health history for patients in clinic and hospital environments.
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Called and faxed pharmacies to submit prescriptions and refills.
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Collected and documented patient medical information such as blood pressure and weight.
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● Assisted patients with basic care needs.
Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
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Answered patient inquiries and provided information about healthcare services.
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Took and recorded patients' vital signs, documenting in medical charts.
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Coordinated with other healthcare professionals to provide patients with comprehensive care.
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