Case Manager / Human Resources Management
Resume:
Claudia Alejandra Romero Noguera
Katy, Texas
*******************@*****.***
PROFESSIONAL SUMMARY
Dynamic, collaborative and results-oriented professional with dedication to partnering with coworkers to promote engaged empowering work culture. Over 12 years of experience in managerial roles: including Case Manager, Shift Manager, and General Manager. Adept at improving workplace efficiency, optimizing and managing diverse teams. Passionate about integrating human resources strategies to enhance employee performance and workplace satisfaction.
PROFESSIONAL EXPERIENCE
Case Manager – Employment Services Program
YMCA International Services – Greater Houston Area June, 2.024 – February 2.025
Managed a caseload of clients, providing support and guidance to help individuals achieve employment success.
Facilitated job placements and employment services to individuals from diverse backgrounds.
Collaborated with a multidisciplinary team to assess client needs and develop action plans to improve employment outcomes.
Developed and maintained relationships with local businesses and employers to identify job openings and ensure program success.
Shift Manager
Gyro Hut – Katy, Texas
February, 2.021 – June, 2.024
Led a team of restaurant staff, ensuring smooth daily operations and high levels of customer satisfaction.
Trained and mentored employees to improve efficiency, customer service, and team collaboration.
Managed inventory, ordered supplies, and maintained operational budgets to maximize profitability.
Implemented operational improvements that enhanced service delivery and reduced wait times.
General Manager
PokiCat – Long Beach, California
April, 2.015 – June, 2.020
Directed day-to-day operations of the business, overseeing staff, inventory, and customer service standards.
Developed and executed marketing strategies that boosted brand awareness and customer loyalty.
Monitored financial performance, managed budgets, and increased profitability through cost-control measures and operational efficiency.
Enhanced workplace health and safety standards in alignment with best practices in ergonomics and workplace well-being.
Human Resources Manager
Total Parts, CA – Valencia, Venezuela
October 2.011 – January 2.014
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Organized and led staff orientation programs and training to promote collaboration.
Motivated employees through special events, incentive programs and constructive feedback.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Implemented performance review and motivational strategies to elevate HR team results.
Evaluated training program success and presented strategic improvement recommendations to upper management.
Industrial Security Specialist
Red Asesores – Valencia, Venezuela
Julio 2.009 – October 2.011
Reviewed production work processes to detect possible safety concerns, drafting corrective measures where appropriate.
Designed engineering solutions when facilities or equipment failed safety inspection, verifying future compliance with appropriate guidelines.
Assisted in worksite incident investigations, helping to determine cause and fault to ascertain liability. Designed safety protocol drills for fires, accidents, spills and other emergency situations.
Proctored safety and health training for personnel.
Drafted guidelines for hazard control programs such as fall protection, electrical safety and air quality guidelines.
Interfaced with medical personnel to maintain optimal worker health standards based on monitorial testing.
Developed and enacted safety and quality control plans.
Supported safety inspection, providing information and facilities guidance to OSHA inspectors during walk-throughs.
Conducted security audits to identify vulnerabilities.
Performed risk analyses to identify appropriate security countermeasures Bond Department Regional Coordinator
Seguros Caracas by Liberty Mutual – Valencia, Venezuela October 2.002 – May 2.009
Manage the preparation, review, and issuance of insurance bonds (e.g., performance bonds, bid bonds, etc.) according to client needs.
Coordinate with insurance providers, underwriters, and legal teams to ensure timely and accurate bond processing.
Verify bond terms, conditions, and premiums to ensure compliance with contractual agreements.
Act as the primary point of contact for clients requesting insurance bonds, providing guidance and support throughout the bond issuance process.
Address client inquiries, resolve issues, and provide updates on the status of bond requests.
Maintain strong relationships with clients, brokers, and other external partners.
Maintain accurate and up-to-date records of all bond transactions, including applications, agreements.
Ensure that all bond documentation is compliant with legal and regulatory requirements.
Organize and file bond-related paperwork for easy retrieval and audit purposes.
Ensure that the department's operations comply with relevant insurance regulations and company policies.
Assist in managing risks associated with bond issuance, including monitoring bond renewals and claims.
Report any issues or discrepancies to management in a timely manner.
Track bond portfolio performance and provide regular reports on bond issuance, claims, and renewals.
Collaborate with legal and finance departments to ensure the smooth processing of bond requests and resolutions of issues.
Assist in training and supporting junior team members in bond-related tasks.
Prepare and process necessary documentation for bond renewals and claims, ensuring deadlines are met.
Maintain accurate files of active and expired bonds, including necessary follow-up actions.
EDUCATION
M.D. Ergonomics and Workplace Health
University of Carabobo, Valencia, Venezuela
Graduated: 2011
M.B.A. Human Resources Management
University of Carabobo, Valencia, Venezuela
Graduated: 2009
SKILLS
Human Resources Management: Recruitment, employee relations, training & development
Ergonomics & Workplace Health: Health and safety standards, employee wellness programs, workplace assessments
Leadership & Team Management: Staff development, conflict resolution, team collaboration
Project Management: Budgeting, strategic planning, operational efficiency
Customer Service Excellence: Client relations, complaint resolution, service improvement.
LANGUAGES
Spanish (Native)
English (Professional Working)
PROFESSIONAL REFERENCES
Joanne Pantaleon
YMCA International Services Program Senior Director
Kirenia Gutierrez
YMCA International Services Program Director
Zakriya Khan
Gyro Hut Owner
PERSONAL REFERENCES
Raciel Pena
Jeffrey Parnell
Claudia Ayala
Ramon Seco
AVAILABILITY: Immediately
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