Support Specialist Technical

Stephen Quinn

PC Support Specialist

+210******* *******@*****.*** San Antonio, TX 78245

PROFESSIONAL SUMMARY

Seasoned PC Support Specialist, adept in hardware and software configuration, with a proven record of enhancing system efficiency for PNC Bank and Compass Bank. Leveraging analytical thinking and excellent communication, I've driven continuous improvement and resolved critical IT issues, significantly boosting end-user satisfaction. Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.

Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team.

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. SKILLS

Delivery Management Call Center Operations TCP/IP Help Desk Support Software Installation Hardware and Software Configuration Multitasking Abilities Problem-solving aptitude Hardware Installation Analytical Thinking Written Communication Network+ Certification Printer Support Performance Management Supply Management Excellent Communication Friendly and Patient Workforce Planning Issue and Resolution Tracking Multitasking Network Connectivity Mobile Device Management Hardware Configuration System Upgrades Hardware and Software Repair Troubleshooting Network Issues Computer System Diagnostics Software Hardware diagnostics Mobile Device Repair Continuous Improvement Troubleshooting skills Virus Removal Customer Needs Assessment Employee Computer Support Desktops expertise Device Installation Hardware upgrades Laptop Servicing Highly Professional Problem-Solving End-user support Self Motivation Teamwork and Collaboration LAN/WAN Professionalism Equipment Inspection A+ Certification Online Chat Support Technical support expertise EXPERIENCE

PC SUPPORT SPECIALIST, San Antonio, TX

PNC Bank, December 2022-July 2024

• Installed and configured PC hardware components such as memory, hard drives, CPUs and power supplies.

• Conducted training sessions for end-users on how best to utilize their computers.

• Diagnosed, troubleshot and resolved customer IT issues in a timely manner.

• Maintained inventory records of all installed hardware and software components in the organization.

• Provided technical support for Windows and Mac operating systems, hardware and software applications.

• Resolved conflicts between different applications running on user machines.

• Enforced organizational policies related to computer usage within the company network.

• Evaluated current technologies used within the organization to determine areas needing improvement.

• Implemented system upgrades to ensure optimal performance of PCs.

• Performed preventative maintenance tasks including patching, antivirus scans, disk defragmentation and backups.

• Provided remote support via phone calls or web conference sessions when necessary.

• Managed anti-virus software updates for all desktops and laptops in the organization.

• Assisted users with setting up printers and other peripheral devices.

• Coordinated with vendors regarding warranty repairs or replacement parts for defective equipment.

• Responded promptly to helpdesk tickets submitted by users requiring assistance. Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.

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Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.

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• Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue. Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities.

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Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

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DESKSIDE SUPPORT ENGINEER, San Antonio, Texas

Pomeroy Computer Resources-Compass Bank, November 2001-December 2022 A certified thru company, Hewlett Packard printer certified, setup PC's and image with contracts requirements and hookup to network (Novell) thru IP's, setup printers and hookup to network thru IP's, repair PC's and printers

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• Setup new Bank branches with Win2003 Netserver-Thin-client

• Working knowledge of Win95, 98, 2000, Office2000 Pro

• Repair downed PC's and figure out why programs aren't working

• (Contact Supervisor: Yes

• Supervisor's Name: Rod Moten, Supervisor's Phone: 205-***-****) PC SUPPORT SPECIALIST, San Antonio

Compass Bank, September 1997-October 2001

A+ certified thru company, Hewlett Packard printer certified, setup PC's and image with contracts requirements and hookup to network thru IP's, setup printers and hookup to network thru IP's, repair PC's and printers

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• Setup new Bank branches with Win2003 Netserver-Thin-client Working knowledge of Win95, 98, 2000, Office2000 Pro (Contact Supervisor: Yes, Supervisor's Name: Rod Moten, Supervisor's Phone: 205-***-****)

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MICROCOMPUTER SPECIALIST, San Antonio

Tri-cor Industries, Inc.-Kelly AFB, May 1996-September 1997 Setup and install PC's and printers, hookup to network (Novell and Tandem) using ghandel TRW or NIU connections and TCP/IP with Cat-5 cable

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• Install Paccrlean software on Win95 systems

• Did profile configurations on Tandem

• (Contact Supervisor: Yes, Supervisor's Name: Contract, Supervisor's Phone: 210-***-****) NETWORK SUPPORT, San Antonio

San Antonio Retail Merchants Assoc., March 1996-February 1997

• Setup PC hardware, Cat-5 cable installation for Novell and SCO Unix networks, phone hookups to the PBX Maintain all PC's, printers, terminals, fax machines, modems and software support (Excel, Word, PowerPoint, Access, Century-Term [TCP/IP] and Windows 13.1

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• WFW and 951)

• Maintain inventory source out equipment for purchase

• (Contact Supervisor: Yes, Supervisor's Name: Jeff Clem, Supervisor's Phone: 210-***-****) HARDWARE SUPPORT, San Antonio

Aerotek Temporary-USAA, October 1995-March 1996

• Setup PC hardware, voice/data hookups (token-ring), and phone hookups to mainframe. LOGISTICS MANAGER, San Antonio

Alamo Data Systems, March 1989-June 1995

• Maintain all aspects of inventory, buying, shipping and receiving

• Trained in diagnosis and repair of monitors and terminals

• Repair and installation of computers

• Building of computer according to contracts specs

• (Contact Supervisor: Yes, Supervisor's Name: Steve Stewart, Supervisor's Phone: 210-***-****) INSTALLER/SERVICE, San Antonio

Chambers Security Systems, March 1985-October 1988

• Extensive training in installation and service of security, fire alarms and CCTV. INSTALLER/SERVICE, San Antonio

Ranger American of Texas, March 1981-March 1985

• Extensive training in installation and service of security, fire alarms and CCTV EDUCATION

COMPLETED COURSEWORK TOWARDS ASSOCIATE DEGREE IN ELECTRONIC ENGINEERING TECHNOLOGY, San Antonio, Texas

ITT Technical Institute, September 1991

GRADE LEVEL: E-4 IN OUTSIDE WIRE AND ANTENNA MAINTENANCE REPAIRMAN, United States

United States Air Force,

US

March 1979

JOBRELATEDTRAINING

508 Netware 3.x Administration-7/1996A Core and Operating System-8/2003HP printers-HPIII, 4, 5-series, HP4000-series, HP1200. Training ongoing.NCO orientation course-2/1978

Contact this candidate