Customer Service Food Safety

SUMMARY

Known for my ability to effectively handle challenging situations and resolve customer issues promptly and professionally. Skilled in active listening and empathy, allowing me to understand and address customer needs effectively. Committed to delivering exceptional service and exceeding customer expectations while collaborating with cross-functional teams to achieve organizational goals.

EXPERIENCES

CUSTOMER SERVICE, TELEMUNDO CENTER, MIAMI, FL —2023-2024

• Answer phone calls.

• Send and answer emails.

• Providing accurate and detailed information about products and services.

• Resolving customer issues and complaints with empty.

• Maintaining thorough records of customer interactions. CASHIER-COLD LINE KITCHEN, SHOMA BAZAR, DORAL,FL—2022-2023

• Efficiently and accurately process customer transactions, including cash, credit, and electronic payments.

• Reconcile daily sales total and generate reports for management review.

• Maintain a clean and organized workspace, including food storage areas and preparation stations, to uphold food safety standards and comply with health regulations.

• Managed servers availability and capacity accordingly to achieve a good costumer experience.

• Adapt quickly to changing priorities and multitask effectively in a fast-paced environment, prioritizing tasks to meet deadlines and maintain smooth kitchen operations. LEAD HOSTESS-SERVER, BULLA GASTROBAR, DALLAS, TX—2022-2023 DORAL, FL 33178. **********.**@*****.*** 407-***-**** DIANA NUNEZ

DORAL, FL 33178. **********.**@*****.*** 407-***-****

• Supervise and coordinate host/hostess team, providing guidance and support to ensure smooth operation of the front-of-house area.

• Greet and welcome guests upon arrival, escorting them to their tables and providing menus and other relevant information.

• Managed estimate wait times based on length of wait list, available tables and workload of staff.

• Managed servers availability and capacity accordingly to achieve a good costumer experience.

• Collaborate with restaurant management to develop and Assist with administrative tasks coordinating with other restaurant staff to ensure a seamless dining experience for guests.

• Assisted in coordinating server schedules, ensuring adequate coverage during peak hours.

• Trained new host/hostess staff on job responsibilities and customer service standards.

• Supervised a team of host/hostesses, providing guidance and support to ensure efficient front-of-house operations.

SERVER, BULLA GASTROBAR, DALLAS, TX—2022-2023

• Demonstrated expert knowledge of menu items, including ingredients and preparation methods, to assist patrons in making informed choices.

• Ensured timely and efficient service by coordinating with kitchen and bar staff, prioritizing orders, and managing multiple tables simultaneously.

• Collaborated effectively with team members to optimize workflow and contribute to a positive dining atmosphere.

COCKTAIL SERVER, MORTON’S STEAKHOUSE, DALLAS, TX—2021–2022

• Provide excellent customer service by serving alcoholic and non-alcoholic beverages to patrons.

• Take drink orders accurately and efficiently, catering to customer preferences and dietary restrictions.

• Collaborate with bartenders, servers, and kitchen staff to ensure smooth operations and exceptional customer experience.

• Mix and serve beverages, including cocktails, beer, wine, and non-alcoholic drinks, following established recipes and standards.

• Maintain cleanliness and organization of the bar area, including wiping down surfaces, restocking supplies, and cleaning glassware.

REFERENCES

ASSISTANT MANAGER, MORTON’S STEAKHOUSE, DALLAS, TX Wendy Duffy 214-***-****

GENERAL MANAGER, MORTON’S STEAKHOUSE, DALLAS, TX

DORAL, FL 33178. **********.**@*****.*** 407-***-**** Brad Smith 816-***-****

SALES & EVENT MANAGER, BULLA GASTROBAR, PLANO, TX

Maryam Vaughan 469-***-****

DORAL, FL 33178. **********.**@*****.*** 407-***-****

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