Customer Service Administrative Assistant
Resume:
SHARON E. RICARD
Antioch, Ca. *4509
RESUME OBJECTIVE:
My goal is to start a new adventure, contribute my work talent skills to grow successfully with a positive attitude. I work hard at the front desk as well, with an outgoing spirit.
My work experience, community administrative, production administrator, receptionist/admin, & Customer Service, well over 11+ years. I provide excellent customer service, professional, very Punctual. Savvy with word, excel, Microsoft. Also, self independent and learn quickly.
EXPERIENCE
Bay Area Property Services
Community administrative assistant 3/3/2025 – 5/23/25
Work Duites :
Home owner association generate violations, architectural applications, work ordre’s, proposal, letters, customer service, customer accounts, and balances. Computer system called caliber, teams, word, Excel, web
Woodiwiss Roofing & Painting LLC
Production administration, 4/29/2024 - 10/30/2024
Work Responsibilities: Scheduling customers, schedule appointments for sales estimators, Take care of yelp, Check emails, return phone calls for appointments scanning, Call counties for permits for roofing, apply to green halo for the waste management, apply for home, warrantees for customers, pay for permits with credit card online, fill out application for permits, Schedule production managers calendar, text and email appointments for production manager, Light housekeeping, Company store errands, inventori, scanning email texting answer phones take messages, organise files, Make customers thank you gift baskets, always, researching, teaching myself fast learner, independents work, abilities, very punctual for work, taken care of spreadsheets, schedule, painters work, organizes thank you cup’s office supplies, and storage cabinet.
Occupational Safety Councils of America
Customer Service Specialist, 05/30/2019 - 4/26/2024
My responsibilities open the business@ 5:30am, greeting students, clients, accounting w/register safety classes for students for refineries. Also, setting up students OSHA. Register/data entry TWIC/ TSA. Setting up supervisor's accounts, class(s), print badges, student’s receipts, and class schedules profiles, print Instructor’s rosters, proctor computer course. inventory refinery booklets, organize office supplies, answer multiple phones calls, file, organize/office, check safety radios. In addition, give direction to patients with times for the COS, care on site clinic.
Discovery Builders, 4/2017 – 9/2017.
Answer phone lines messages, UPS & FedEx packages, in all packages, process bill statements, schedule conference room, organize front office, organize office supplies, mail out invoices, data entry, outlook, word, excel, copy, scanning, checking voicemail, open front office.
Clark Pest Control, 7/2016 -10/2016
Setup accounts, answer heavy phones, schedule appointments, radio technicians with appointments, mail out invoices for customers, check emails for appointments, update technician's calendars, organize supplies, email managers for new business with customers.
Vitucci Associates, 6/2011-6/2016
Maintain front office, fast paced with phones, copy documents, scan, organize investment booklets,
Outside vendors, clients, mail out invoices, order office supplies, data entry, checking emails, managing financial reps calendar schedule, handling mail, ups & fedex packages, mail out financial documents, order financial kits, word, outlook, emails, lite quickbooks, assist with accounts payable and receive able, binding booklets etc.
EDUCATION
1980/ Graduated Abraham Lincoln High School, San Francisco, Ca education, GPA:3.00
1/1992 undergraduate Los Medanos College Pittsburg, Ca Major Computer Science GPA:3.25
AWARDS AND ACKNOWLEDGEMENTS
Awards to my 5 years exceptional dedication, at OSCA occupational safety council of America.
In addition, provide great customer service always punctual/ ready opening the business.
Helping and going above. & Positive attitude every day.
Listening, empathy, and acknowledging people’s concerns and privacy.
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