Customer Service Data Entry
Resume:
LINDA L. CUSANO
*********@*****.***
CAREER SUMMARY
Administrative support professional offering versatile office administrative, office management skills, customer service, and experience in Microsoft programs. Strong in planning and problem-solving, eager to learn and accept new challenges, able to work independently, including remotely, and exceed expectations. An effective organizer, managing multiple priorities and meeting deadlines without compromising quality. Researched and implemented new credentialing software for new contracts.
Strong background in credentialing, customer service, and data entry. Credentialing verifies the qualifications and backgrounds of professionals to meet Department of Defense standards. I focused strongly on client application entries, customer service, resolving inquiries, and providing positive experiences.
EXPERIENCE
DOLLAR TREE, INC.
Assistant Manager 04/2025 – 05/2025
•Monitor nightly store operations, ensure sales targets are achieved, and maintain store appearance standards.
•Supervise store employees, providing feedback and performance evaluations to promote productivity and team cohesion.
•Enforce company policies and procedures to ensure compliance with safety, security, and loss prevention standards.
•Manage customer inquiries and complaints, providing exceptional service to enhance customer satisfaction and loyalty.
•Coordinate with the Store Manager to help develop and execute the duties of employees.
•Cash Handling: Processing transactions efficiently and ensuring the cash drawer’s accuracy with meticulous diligence. Quick resolution of discrepancies is necessary to maintain store operations and customer satisfaction. Complete deposits and closing of the store nightly.
ORANGEBOX ENTERPRISES, INC.
Architectural Committee Coordinator (ACC) 08/2020 – 02/2024
•Reviewed home improvement requests for exterior and landscaping projects for over fifty associations, averaging 150 homes each.
•Forwarded complete requests to the ACC Committees for their evaluation of the project. Tracked due dates for applications sent to committees. Maintained contact with the Committee, Board Members, Community Managers, and Site Managers.
•Forwarded letters of approval or disapproval to the homeowners.
PURE AIR FILTER INC.
Sales Associate and Administrative 02/2020 – 08/2020
•Administrative support for various office projects.
•Processed quotes/sales from customers.
•Contact various educational facilities and city utility companies for quotes.
CHOCTAW GLOBAL STAFFING
Credentials Coordinator 02/2012 – 10/2019
•Managed and processed credentialing for Choctaw and other sub-contract government contractors.
•Verified credentials for various medical professionals, maintaining databases, and ensuring compliance with field requirements.
•Perform background checks for potential hires.
•Submit credentials to the various military installations for review. Managed and updated all provider credential files.
•Contact with various military facilities in the U.S. and overseas.
L.K. JORDON & ASSOCIATES
Application Support Specialist (Maximus Contractor for the State of Texas) 07/2011 – 12/2011
•Review, validate and process SNAP, TANF, CHIP client applications for the Department of Health and Human Services.
•Updated client information, as necessary, entered data in multiple eligibility and tracking systems.
•Schedule and assign eligibility appointments to appropriate state offices.
DOCUMATION, INC.
Personal Assistant and Branch Coordinator 03/2010 – 05/2010
•Assisted president, administrators, management, and clients on a regular basis.
•Worked collaboratively with twenty sales personnel and prepared documents for the order processing department.
•Processed sales packets for end-of-month deadlines for the sales department, sales managers, and assisted customers with their service needs.
•Facilitate spreadsheets for equipment for in-house re-sale.
MED NATIONAL, INC.
Credentials Coordinator (Government Contractor) 1995 – 2009
Verified and maintained credentials and malpractice expiration date and for contract providers for the Army, Air Force, Navy, and civilians. Managed and validated the credentials of all contract employees, which encompassed licenses, internships, residency details, employment history, sanctions, NPDB queries, criminal background checks, prior privileges, malpractice insurance, and renewals for various licenses and credentials. Worked with diverse types of DoD personnel and providers to obtain qualifications for employment. Sent reminders for expiring credentials, updated files and forwarded renewals to the required facilities.
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