Front Desk Call Center

Shardá Walker

Client-Focused Sales & Reception Specialist

Las Vegas, NV **********@*****.*** 702-***-****

Professional Summary

Results-driven professional with a strong background in call center sales, customer service, and medical front desk operations. Recognized for consistently exceeding sales targets, providing empathetic client care, and maintaining organized scheduling in fast-paced environments. Adaptable, confident communicator with proven skills in rapport building, multitasking, and client retention.

Work Experience

Call Center Sales Representative – CZAR Marketing Company

Las Vegas, NV 2023 – 2024

- Conducted 80–100 outbound calls per day to promote and sell services.

- Consistently ranked among the top performers in the sales team.

- Built loyal customer relationships through strong rapport and personalized communication.

- Met and exceeded daily call quotas and weekly sales targets.

Receptionist – Massage Envy

Las Vegas, NV 2022 – 2023

- Greeted and checked in 50+ clients per day while managing appointment schedules for a multi-provider spa.

- Promoted retail products and service upgrades, contributing to monthly revenue increases.

- Maintained front desk flow, handled client inquiries, and supported new membership sign-ups.

- Delivered excellent service in a fast-paced, customer-facing environment.

Medical Receptionist / Scheduler – Mountain View Wound Care & Hyperbaric Center

Las Vegas, NV 2019 – 2022

- Scheduled over 100 appointments weekly with 97% accuracy.

- Verified insurance, processed patient data, and reduced claim rejections by 30%.

- Supported daily front desk operations and communicated effectively with patients and medical staff.

- Managed a busy phone system while maintaining calm, professional service under pressure.

Education & Certifications

Advanced Esthetics License – Magic Body & Sculpt, Las Vegas 2023

Basic Esthetics License – G Skin & Beauty Institute, Las Vegas 2022

200-Hour Yoga Teacher Training – Mimamsa Yogshala, Rishikesh, India 2025

Skills

- Outbound Call Sales & Rapport Building

- Customer Retention & Objection Handling

- Appointment Scheduling & Front Desk Operations

- Microsoft Office EMR Systems EClinicalWorks

- Conflict Resolution & Client Communication

- Time Management & Multi-tasking

- Insurance Verification & Data Accuracy

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