Customer Service Representative
Resume:
Natalie Bennett
Pingree Grove, IL ***** Email:
************@*****.*** /Phone:
Professional Summary
Dedicated customer service professional with 10 years of experience in the healthcare industry. Skilled in medical
terminology, insurance verification, patient scheduling, and HIPAA compliance. Proficient in Microsoft Office Suite, EPIC, Salesforce, and other CRM platforms. Strong time management skills and a proven ability to exceed performance metrics in high-volume
environments. CPR and First Aid certified.
Patient Service Representative (Long-Term Contract)
Everise - Remote / Nov 2023 - April
2025
Handled high-volume inbound calls in a fast-paced contact center.
Gathered and verified patient information, ensuring accuracy in multiple systems.
Resolved patient inquiries following one-call resolution guidelines.
Verified insurance details and assisted with pre-authorizations.
Provided patients with deductible, coinsurance, and benefits information.
Documented in actions and managed follow-ups as needed.
Central Scheduling CSR
(Contract, Remote)
Advent Health - LaGrange, IL / Apr
2023 - Oct 2023
Scheduled patient appointments and procedures across multiple departments.
Resolved scheduling conflicts while ensuring seamless coordination between providers and patients.
Verified insurance, obtained prior authorizations, and processed referrals.
Updated patient records, collected copays, and ensured compliance with insurance requirements.
Maintained conf: 'actuality and adhered to HIP... regulations
.
Customer Service
Representative
First Transit - Glen Ellyn, IL / Apr
2021 - Feb 2023
Assisted patients with transportation scheduling, verifying insurance, and appointment coordination.
Acted as a patient advocate, ensuring communication between patients and providers.
Managed a high call volume (80+ calls daily) while maintaining excellent customer, + service.
Prior Authorization Specialist
CVS Specialty Pharmacy - Mt.
Prospect, IL / Jan 2020 - Mar 2021
Processed prior authorizations for specialty medications, verifying insurance benefits and coverage.
Managed inbound and outbound calls (100+ daily) related to prescription approvals.
Collaborated with providers to obtain necessary documentation for approvals.
Assisted patients with medication orders and educated them on coverage detail.
Education
GED Illinois Community College
Board - Chicago, IL (2010)
Certifications & Skills
Certified Medical Assistant
(CMA) Lincoln College of Technology
Technical Skills: EPIC,Salesforce, Microsoft Office Suite, Avaya, Cerner, NexGen, Five9
Soft Skills: Patient advocacy, HIPAA compliance, problem-solving, high call volume.
Contact this candidate