Customer Service Office Assistant
Resume:
Paula Russell
Cell: (***) -***-**** I Email: ******.***@*****.***
PROFESSIONAL SUMMARY:
Highly organized, detail-oriented clerical professional with 28 years of experience in all aspects of office assistant duties. Recognized for excellent customer service and communication skills.
SKILLS
Business communications
Office processes
Reporting
Records management
Scanning documents
Reception
Customer Service
PROFESSIONAL EXPERIENCE
Home Health Aides I Family Resource Homecare I North Seattle 2024 - 2024
Ensure in providing the best class service to clients and their families.
Work 1-on-1 with clients in their home to ensure that they can remain safe, comfortable and independent.
Care includes everything from companionship, light hands-on assistance.
Responsible for assisting clients with errands, shopping and taking to doctors appointment.
Housekeeping, medication reminders
Meal planning/cooking
Personal care and providing companionship.
Home Health Aides I Visting Angels I Tukwila WA 2021 -2023
Ensure in providing the best class service to clients and their families.
Work 1-on-1 with clients in their home to ensure that they can remain safe, comfortable and independent.
Care includes everything from companionship, light hands-on assistance.
Responsible for assisting clients with errands, shopping and taking to doctors appointment.
Housekeeping, medication reminders
Meal planning/cooking
Personal care and providing companionship.
File Clerk/Receptionist, Alaskan Copper & Brass, Kent, WA 2008 – 2020
Verify customer orders and backorders by ensuring correct items are shipped and received.
Verify that documentation is accurate and correct if necessary.
Communicate with sales, shipping, and satellite offices regarding corrections as needed.
Run weekly reports on orders to ensure backorders have shipped. Communicate issues with shipping.
Answer phones (three lines) and transfer calls to various branches and departments in a friendly and timely manner.
File sales documents
Clerical Temp Jobs I Seattle, WA 1997 – 2008
Adecco
Manpower, Remedy
Molly Brown
Kelly Assisted Living
Duties included faxing, filing, sorting and distributing mail, reception, records management, quality assurance. Running errands and light housekeeping duties for the elderly.
Customer Service I Pet Pros I Seattle, WA 1999 – 2000
Cashiering, customer service, opening and closing, balance till, responsible for nightly deposits, getting change at bank, receiving.
Records Specialist I City University I Bellevue, WA 1996 – 1997
Program coordinator for DANTE, a military financial assistance program.
Designed and implemented new filing system for DANTE.
Processed deferments for student loans.
Maintained record systems of student academic files.
Receptionist for Registrar’s Office.
Heavy multi-line phone management and faxing.
Office Assistant I University of Washington I Seattle, WA 1981 – 1992
Processed financial aid applications from inception to completion.
Processed and awarded all Pell Grants to eligible undergraduate students.
Receptionist to all Financial Aid offices.
Trained new employees and work study students in office procedures, computer, and data input.
Secretary I University Hospital, Ophthalmology I Seattle, WA 1981- 1981
Typed letters and coursework for doctors, using a Dictaphone.
Receptionist for the department.
Sorted and distributed mail.
Office Assistant I University of Washington, Urban Planning I Seattle, WA 1979 – 1981
Typed letters and coursework and maintained schedules for three professors.
Created and maintained address lists for students to facilitate study groups and created information packets for prospective students.
Self-trained using Dictaphone.
Ordered supplies, sorted and distributed mail.
Receptionist for the department.
EDUCATION
High School Diploma I Ingraham High School, North Seattle, WA
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