Experienced Administrative Assistant/Customer Service Professional

Krista Brown

**** ********* **., ***** *******, MO 63303 314-***-**** *************@*****.***

Objective

I would like to obtain a position as a Virtual or Hybrid Administrative Assistant. I believe my experience with customer service, phone and computer skills, time management and organization, and my ability to learn new skills align with the requirements for this position. I would be honored to share my attention to detail, excellent communication skills, efficient organization and planning skills, marketing experience, and high work ethic with your team.

Education

BACHELOR’S DEGREE 2003 CARROLL UNIVERSITY (WAUKESHA, WI)

·Major in Communication - Emphasis in Graphic Design & Management / Minor in Business Administration

Skills & Abilities

TIME-MANAGEMENT & ORGANIZATION

·Through working at various positions which required constant multi-tasking and multiple ongoing project deadlines, I have developed excellent time management and organizational skills. Organization, multi-tasking, and detailed planning are essential in a fast-paced, customer-oriented environment.

SOCIAL COMMUNICATION & TEAMWORK

·The ability to present and share information effectively is a skill I have honed over the past 20+ years. I believe that having a positive attitude while communicating and coordinating effectively with customers, team members and vendors is essential for day-to-day operations, hosting successful events, and helping to build positive relationships in and around the workplace.

DRIVE & DEPENDABILITY

·I believe timeliness, loyalty, honesty, dependability, high work ethic, and integrity are highly valuable character traits that are few and far between these days – ideals I am proud to possess, and put to work for you.

Experience

NATIONAL VETERINARY ASSOCIATES / MCCAULEY ANIMAL CLINIC 10/2024 - PRESENT

·Provided top-notch customer service for new and existing clients and their pets, with a positive attitude

·Became proficient in Cornerstone client management and scheduling software, including integrating CareCredit, text messaging and email attachments

·Greeted clients, took phone calls, managed appointments, and coordinated customer needs with staff members

·Ran end of day/month reports, participated in quarterly inventory, and assisted in closing office at end of day

SOCIAL MEDIA COORDINATOR SELF-EMPLOYED 12/2022 - PRESENT

·Created social media content and plans for several clients on various social media platforms

·Created graphics for social media posts, including minor video editing, text overlay and layout design using Canva and GIMP (Photoshop alternative)

·Set up social media accounts for clients

·Posted and scheduled social media and maintained several different accounts simultaneously

MARKETING, SALES & PR COORDINATOR NEURODIVERSITY ALLIANCE 4/2022 - 9/2024

·Planned and executed all social media and advertising for Neurodiversity Podcast and Neurodiversity University

·Created social media posts and email campaigns, and managed timelines and automations on Constant Contact

·Tracked and reported growth of email lists and social media platforms (spreadsheets & reporting)

·Created weekly meeting agendas, including action items for the team, and led meetings

·Researched, tracked, and contacted various institutions for sales of professional development courses

·Found, contacted, and vetted organizations for podcast sponsorships

·Collected sponsorship paperwork and payment from new and recurring sponsors, and keep sponsorship spreadsheets up-to-date

·Managed and tracked all PD course sales for school districts, educators and private institutions

·Contacted and scheduled new podcast guests, and ensured technology was functional for interviews

MARKETING COORDINATOR/SOCIAL MEDIA CONTRACTOR COUTURE DESIGNS BY LADY DI 1/2022 – 7/2022

·Created company logo and website (Squarespace) according to owner’s specs

·Compiled email list and created email campaign for the business

·Created a social media plan to provide consistent, informative, and relevant posts including eye-catching photos

·Assisted owner in created a marketing business plan to get the business off the ground

EXEC. DIRECTOR/PROGRAM COORDINATOR GIFTED SUPPORT NETWORK (NONPROFIT) 8/2017 - 1/2021

·Monitored and promptly responded to all phone, email and social media communications

·Planned, coordinated, and executed all fundraising activities and events

·Managed all classes, including creating and distributing advertising materials, managing enrollment, finding and communicating with staff instructors, coordinating and creating class schedules, and managing regular communication with class participants and their families

·Developed new and refined existing programming options (speaker events, classes, parent support groups, educator grants, fundraising, multi-level membership program, business growth plan)

·Sought out funding from various sources (corporate sponsorships, grants, individual donors)

·Attended community and chamber networking events, and developed contacts and donors

·Promoted organizational awareness by developing and effectively executing presentations at community events

·Compiled and presented annual financial and statistical information to Board of Directors and Treasurer

·Developed, scheduled, distributed, and refined marketing materials, (business logo, social media, website, E-newsletters, brochures, business cards and paper flyers for events)

·Prepared agendas and minutes for, attended, and led, all board and subcommittee meetings

DOMESTIC ENGINEER/CHILD DEVELOPMENT SELF-EMPLOYED 7/2009 - 8/2017

·Developed and maintained a schedule for two twice-exceptional (special needs) children

·Worked closely with both children and provided regular enrichment activities, homemade meals, and care

·Coordinated with teachers, counselors, doctors and school admin to effectively advocate for special needs

·Volunteered regularly at the children's school as an aid, and assisted in running the school store

·Served a 3-year term on the neighborhood HOA board as Secretary; involved communication, problem solving, financial management skills, website development/maintenance, and preparing/presenting an annual report to residents

DISTRICT MANAGER ASSISTANT AMERICAN FAMILY INSURANCE 3/2006 - 10/2009

·Responded to all incoming communication for the District Manager's office

·Listened to and resolved customer concerns, and communicated with insurance agents to develop solutions

·Created weekly and monthly production reports, which were sent to District and State Sales Managers

·Led/presented all quarterly insurance agent trainings, attended all monthly meetings, and took minutes

·Built positive relationships with district agents and staff, assisted in resolving any staffing or retention issues

·Created marketing plan for metro St. Louis insurance agents, submitted to corporate office

·Planned and managed all district corporate events, while maintaining expenses within a set budget

·Maintained and ordered supplies for district office, while within a budget

·Obtained and maintained Property/Casualty and Life/Health insurance licenses

ACCOUNT EXECUTIVE/MEDIA BUYER TAYLOR MEDIA 2003 - 2005

·Managed 6 client accounts (medical professionals located across the country)

·Developed trusting relationships with all clients, and ensured advertising was effective and profitable for clients

·Negotiated media prices, purchased media, and developed customized media schedules for each client’s market

·Acted as liaison between the firm’s clients and the firm’s production team to ensure quality advertising products

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