Project Coordinator Sales Manager

Michael McCroan

+1-470-***-**** ****************@*****.*** Maysville, GA, United States linkedin.com/in/michael-mac0701 Professional

Summary

Dedicated sales manager and project coordinator with twenty-two years of experience in community engagement and sales, adept at building rapport with diverse audiences through effective communication and relationship management. I've successfully led initiatives that not only increased production and employee morale but also drove significant growth in client acquisition, ranking among the top agencies and companies for new business sales in my previous role. My passion for service and proven ability to connect with individuals in challenging circumstances have empowered countless people to find hope and support.

Education Liberty University August 2022 - December 2023 Master's, Communications GPA: 3.66

• Liberty University, Lynchburg, Virginia, U.S.A./John D. Rawlings School of Divinity

- Master of Arts (M.A.) in Theological Studies, Apologetics, and Pastoral Counseling

(M.A.T.S./M.A.C.M.). 3.88 GPA (December 2023).

Liberty University, Lynchburg, Virginia, U.S.A.

- Bachelor’s Degree (B.A.) in Theology and Biblical Studies with a Minor Degree in Christian Ministries/Summa Cum Laude Honors, 4.0 GPA

Liberty University, Lynchburg, Virginia, U.S.A.

- Associate’s Degree (A.A.) in Religion/Religious Studies/4.0 GPA Prestigious Honors & consistent Dean’s List Honoree *Fulfilled my Associates-in-Passing. Liberty University January 2018 - August 2022

Bachelor's, Business GPA: 4

• Achieved my Bachelor's degree at John Rawlings School of Divinity at Liberty University, achieving in Theology and Biblical Studies, graduating Summa Cum Laude (4.0 GPA).

• Received a Minor Degree also in Christian Ministries (4.0 GPA).

• Consistent Dean's List Honoree

• Developed invaluable expertise to properly run, organize, and grow the logistical side of businesses, as well as the knowledge to maintain, sustain, and entertain the expansion of organizations and companies such as 501 c3 (non-profits) which mimics corporate businesses/business models.

• Leadership was the major theme I grasped towards, training people through actions, NOT words. Be humble yet diligent to speak to your team daily and encourage them. We are a TEAM and to lead, I have learned, truly begins with serving those you are responsible for. Equip and engage! Liberty University January 2018 - May 2020

Associate's, History GPA: 4

• Developed a thorough understanding of global historical events, cultural shifts, and influential figures.

• Acquired critical thinking and analytical skills by interpreting diverse historical data and narratives.

• Engaged in comprehensive coursework covering ancient to modern history, enhancing understanding of contemporary issues.

• Prepared for a seamless transfer to a four-year degree in Theology and Biblical Studies.by learning historical context, language and linguistic pre-kingdom understanding. Professional

Experience

NewGrace Commerce, GA, USA

Outreach Pastor and "GO" Coordinator July 2017 - Present

• Built rapport with diverse community members by leading outreach programs to unify church members and educate new believers, fostering a welcoming environment.

• Enhanced communication skills and problem-solving abilities by implementing weekly sermons and fellowship meetings for various age groups, encouraging personal growth and understanding.

• Strengthened interpersonal skills and verbal communication by communicating sermons and leading worship while organizing small groups for community engagement.

• Improved community outreach and engagement by coordinating volunteer leadership to exemplify the church's mission outside its walls.

• Developed detail-oriented leadership in community settings by focusing on unifying church body and educating new believers through tailored programs. Goosehead Insurance Georgia, USA

Fully Licensed Insurance Agent (P&C, Life, Health, Commercial)) March 2020 - September 2024

• Led the agency to rank as one of the top in the nation for new business sales and retention by utilizing strong communication and interpersonal skills, along with CRM tools, to contact potential clients and build rapport through networking and referrals.

• Improved producer performance and product knowledge by conducting weekly group and individual meetings with office staff, utilizing effective communication and sales leadership.

• Achieved high levels of client satisfaction and policy retention by employing problem-solving and detail-oriented approaches in sales and client interactions.

• Increased new business acquisition by implementing strategic sales tactics and strong rapport-building techniques, leading the country in production.

• Ensured all team members met or exceeded monthly sales goals in a fast-paced insurance brokerage environment by applying sales leadership and communication skills to monitor progress and provide guidance.

The Atlanta Union Mission Atlanta, GA, USA

Intake Coordinator/Counselor January 2017 - August 2019

• Built rapport with over 180 men daily by utilizing strong interpersonal and communication skills as the initial point of contact for clients at the mission, fostering a supportive and encouraging environment.

• Enhanced client engagement and retention through effective leadership and service coordination, leading chapel services, Bible studies, and various events while collaborating with counselors and advocates.

• Created a structured and supportive environment by overseeing the mission's front office, implementing detail-oriented practices and problem-solving strategies to ensure smooth operations.

• Instilled ethical work skills and values by employing written and verbal communication skills in mentoring men without imposing beliefs, promoting integrity and honorability. Projects &

Outside

Experience

iServe Athens, GA, USA

Preacher, Worship Leader, Servant October 2018 - Present

• Distributed over 90,000 lbs. of fresh produce and food monthly by organizing and leading logistics for food distribution events at a Northeast Georgia ministry, utilizing strong problem-solving and organizational skills.

• Enhanced community engagement and support by developing and delivering impactful verbal communication during worship and outreach initiatives, leveraging strong communication skills and rapport building.

• Strengthened team cohesion and mission alignment by cultivating interpersonal skills to build rapport with team members while volunteering as a preacher and worship leader.

• Maintained detailed records of community service activities by utilizing detail-oriented skills to track and document volunteer efforts, ensuring accountability and transparency.

• Link to project

Good News at Noon City of Gainesville, GA, USA

Volunteer September 2019 - Present

• Built strong relationships with homeless individuals by demonstrating exceptional interpersonal and communication skills to effectively minister and build rapport in a day shelter environment.

• Enhanced service delivery for shelter clients by utilizing detail-oriented problem-solving skills to coordinate warm meals, showers, and medical assistance.

• Improved shelter communication and coordination by applying written and verbal communication skills to facilitate effective information sharing among volunteers and staff.

• Increased volunteer engagement by employing strong verbal communication and rapport-building skills to motivate volunteers and enhance their involvement in shelter activities.

• Link to project

Certifications • Omega Nu Lambda National Honor Society Alumni

• The Society for Collegiate Leadership & Achievement Honored Inductee and Member

• Georgia Licensed Property and Casualty, Accident & Sickness, Life & Health Insurance Agent

• PGA of America Golf Professional and Teacher

Skills Skills: Excel/Numbers/Sheets, Operations Research, Business Analytics, Communications, Financial analysis, Computer Networking, Autodesk CFD, Branding/Brand Strategy, BusinessObjects, Customer Service, Lead Generation, Management, Market Research, Marketing, Public Policy, Public Speaking, Sales, Salesforce, Word/Pages/Docs, Cold Calling, Data Analysis, Google Analytics, Graphic Design, Inventory Management, Interaction Design, Quickbooks, Python, Video Editing, Web Development, Zendesk, WebLogic, Product Management, PowerPoint/Keynote/Slides, Operating Systems, Data Science, CAD, Business Strategy, Blockchain, AutoCAD, Applicant Tracking Software (ATS), Adobe Creative Suite, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Interests My God, family, reading, serving the community, communicating Scripture to both the lost and found, praying for people, playing sports (golf, basketball, football, soccer.) well I play golf, the kids play the others, reading, writing, teaching, traveling.

References Derek Anglin

Senior Pastor/NewGrace 706-***-****

Jonathan Jackson

Home Star Mortgage/Buffalo Steel Company Owner 678-***-**** Shana Daniels

The Atlanta Mission 678-***-****

Greg Brooks

The Love Truck/Community Outreach

Minister 678-***-****

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