Team Member Customer Service

V Destiny Murillo

Phoenix, AZ *****

623-***-**** ********.***@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with a passion for delivering exceptional cleanliness, organization, and customer satisfaction. Experienced in team member roles within hotel/house cleaning, warehouse, and customer service environments. Eager to contribute skills and expertise to your team. SKILLS

• Customer service-focused • Safety Awareness

• Shipping and Receiving Procedures • Multitasking and organization

• Warehouse safety • Positive attitude

• Attention to detail • Teamwork and collaboration WORK HISTORY

TEAM MEMBER 01/2025 to 04/2025

McDonald's - Pinetop-Lakeside, AZ

• Greeted guests pleasantly and answered menu questions.

• Operated register to process payments and collect cash payment for order totals. Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

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HOUSEKEEPING ROOM ATTENDANT 08/2024 to 01/2025

Holiday Inn Express Hotel Suites - Tempe, AZ

• Changed bed linens and collected soiled linens for cleaning.

• Restocked towels and amenities in bathrooms, bedrooms spaces.

• Organized and restocked housekeeping carts at end of each shift to prepare for next shift. RESIDENTIAL HOUSE CLEANER 12/2023 to 08/2024

Maria's Cleaning Services - Maricopa, Arizona

• Cleaned homes following specific and detailed protocols and requests

• Sanitized apartments after move-out, or prior to move-in Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.

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WAREHOUSE ASSOCIATE 02/2019 to 09/2023

AZ Cubicle Liquidators - Phoenix, Arizona

• Performed inventory control, such as counting, and stocking merchandise.

• Packed, secured, labeled and applied postage to materials to prepare items for shipment.

• Performed general housekeeping and cleaning tasks. HOUSEKEEPER/FRONT DESK RECEPTIONIST 01/2017 to 09/2018 Phoenix Marriott Resort Tempe at The Buttes - Phoenix, Arizona

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

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• Collected room deposits, fees, and payments.

RETAIL SALES ASSOCIATE CASHIER 05/2015 to 01/2017 JCPenney - Mesa, AZ

• Helped customers complete purchases, locate items, and join reward programs.

• Performed cash, card, and check transactions to complete customer purchases.

• Stocked, tagged and displayed merchandise as required.

• Assisted customers with returns, refunds and resolving transaction issues. EDUCATION

Maricopa Community Colleges, Rio Salado Community - Tempe, Arizona GED 01/2010

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