Quality Control Customer Service
Resume:
Heather DeFreitas
Lancaster, PA *****
******************@*****.***
Accomplished and dedicated leader with 29 years of experience in various roles, including leadership at Rostolsky Recycling and caregiving at Home. Proven track record of driving sales growth, improving customer satisfaction, and implementing cost-saving measures. Skilled in managing daily operations, employee performance, and customer loyalty programs. Possesses strong leadership skills and has experience in training and mentoring others. Proficient in warehouse operations, including order picking, packaging, and shipping & receiving. Demonstrates a commitment to quality control, safety, and customer service.
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Rostolsky Recycling-Mount Joy, PA
March 1994 to January 2024
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Assembled product components using hand tools or machinery as required by job instructions
• Maintained a clean and organized work area to promote safety and productivity
• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Operated pallet jacks and hand trucks to move materials within the warehouse Leadership
Rostolsky Recycling-Mount Joy, PA
March 1994 to January 2024
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
Caregiver
Home-Lancaster, PA
March 1994 to September 1999
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Implemented fall prevention strategies by removing hazards from the environment
• Documented daily observations including changes in behavior or health conditions
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
• Assisted with end-of-life care, offering emotional support to both clients and their families
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Provided assistance with toileting needs while respecting the dignity and privacy of clients
• Informed family members about any significant changes in the client's condition or behavior
• Ensured medication adherence by organizing pill boxes according to prescribed schedules
• Coordinated transportation services for medical appointments or social outings
• Implemented safety measures within the home environment, including installing grab bars or non-slip mats
• Engaged in active listening during conversations with clients, showing empathy and understanding Education
High school diploma
Mccaskey Campus - Lancaster, PA
September 1987 to June 1991
Skills
• Packaging
• Warehouse Experience
• Food Service
• Pallet Jack
• Load & Unload
• Shipping & Receiving
• Order Picking
• RF Scanner
• Materials Handling
• Working with people with autism (10+ years)
• Patience (10+ years)
• Home care (5 years)
• Order Picker
• Persistence (10+ years)
• Attention to detail (10+ years)
• Caregiving (10+ years)
• Adolescents (10+ years)
• Direct support (10+ years)
• Senior Care
• Assembly
• Cleaning Experience
• Inventory Control
• Medication Administration
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