Administrative Support Patient Care

DEBBIE HALE-WHITE

Administration Administrative Support Office Management

513-***-**** • **********@*****.*** • Ohio, 45014

DH

UCHealth Jan 2024 - Present

BEST Surgery and Therapies Feb 2023 - Dec 2023

Farmers Insurance Agency Dec 2022 - Feb 2023

Concentra Urgent Care Feb 2022 - Dec 2022

Dynamic Administrative Professional with 5+ years in office management and patient care coordination. Expertise in administrative support, office management, and documentation management. Recognized for strong organizational and multitasking skills, enhancing operational efficiency and customer satisfaction. Analytical and practical thinker, perceptive in identifying process improvements. Inclusive and poised in interactions, fostering authentic relationships. Flexible and resilient, consistently delivering measured results. Appointment Scheduling Office Inventory Management Customer Relationship Management Documentation Management Patient Care Coordination Administrative Support Medical Office Procedures Medical Office Support Certified Administrative Professional Office Management Medical Record Management Office Procedures Medical Records Administrative Functions Health Administration Access Coordinator

UCHealth is a leading healthcare provider where I coordinate patient admissions and manage scheduling to ensure seamless operations.

Coordinate admission and release of patients, ensuring efficient flow and minimal wait times. Maintain accurate patient charts, enhancing data integrity and accessibility. Conduct scanning and documentation of medical records, supporting compliance and record-keeping. Regularly update details of patient's insurance plans, improving billing accuracy. Manage scheduling of appointments, optimizing resource allocation and patient satisfaction. ASC Receptionist Administrative Support

BEST Surgery and Therapies is a healthcare facility where I supported administrative functions to enhance patient care and operational efficiency.

Collaborated with medical staff to optimize patient satisfaction and safety outcomes. Ensured quality assurance measures were met through regular audits of patient care documentation. Maintained accurate records of patient data using Electronic Health Records systems. Oversaw daily operations of the facility, ensuring activities aligned with established standards. Advised senior management on strategic initiatives related to the operation of the ASC. Proactively identified opportunities for process improvements, leading to +10% productivity increase. Insurance Agent Customer Relationship Management Farmers Insurance Agency is a leading provider of insurance services where I managed client relationships and customized insurance solutions.

Performed administrative tasks, such as maintaining records and handling policy renewals. Set appointments with prospective clients to present suitable insurance packages. Followed up with clients to determine satisfaction with received services. Customized insurance programs to suit individual customer needs, enhancing client retention. Patient Service Specialist Medical Office Support Concentra Urgent Care is a healthcare provider where I facilitated patient interactions and managed administrative tasks to support care delivery.

SUMMARY

SKILLS

EXPERIENCE

Tata Consultancy Jul 2019 - Jan 2022

SP Nov 2018 - Jul 2019

Lighthouse Agency Aug 2017 - Apr 2018

Novitex Jun 2015 - Aug 2017

Scientifically validated by Trudy

Answered patient questions and fielded complaints to resolve issues efficiently. Accessed patient information through software applications, maintaining HIPAA compliance. Scheduled and confirmed patient appointments, optimizing clinic workflow. Scanned completed forms, identification, and insurance cards, maintaining patient documents. Workflow Specialist Process Improvement

Tata Consultancy is a global IT services company where I enhanced workflow processes and supported business targets through strategic initiatives.

Reviewed activities regularly to identify opportunities for improvement, achieving +15% efficiency. Managed daily tasks consistently, supporting business targets with minimal oversight. Volunteered for new assignments to ease staff burden and enhance team productivity. Facilitated communication between patients, medical staff, and regulatory agencies. Customer Service Representative Client Relations SP is a customer service provider where I delivered high-quality support and resolved client inquiries to enhance customer satisfaction.

Provided solutions, recommendations, and replacements with empathy and positive feedback. Acted as company ambassador, delivering high level of service to every customer. Promoted opportunities for process improvements, supporting key initiatives. Office Manager Office Management

Lighthouse Agency is an insurance provider where I managed office operations and supported administrative functions to ensure smooth daily activities.

Oversaw receiving and organizing correspondence, answering and forwarding calls. Managed office inventory and placed new supply orders, ensuring resource availability. Implemented and maintained company protocols to facilitate smooth daily activities. Technical Support Specialist Problem Solving

Novitex is a document outsourcing provider where I resolved technical issues and collaborated on system improvements to enhance service delivery.

Inspected technical support performance records for areas of improvement. Collaborated with staff, users, and management to establish requirements for new systems. Troubleshot problems and corrected quickly, maintaining service continuity. Open-minded

Open to new ideas, yet values tradition

Opportunistic

Comfortable with ambiguity and

dynamic environments

Engaged

Excels in teams and one-on-one

interactions

Considerate

Balances personal needs with empathy

for others

Composed

Remains calm under pressure

PERSONALITY STRENGTHS

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