Data Entry Front Desk

Salma Sanubar

PH: 630-***-****

**************@*****.***

EDUCATION:

National University of Health Sciences, Lombard, IL August 2013

Bachelors of Science in Biomedical Sciences

PROFESSIONAL EXPERIENCE:

Gallagher Bassett, Rolling Meadows, IL

July 2021 – Present

Technical Coordinator

•Creating SOP

•Served as back up for multiple colleagues in using different client specific software

•Coaching and cross-training colleagues in new tasks

•Assigning new task requests to Tech Assistants

•Providing guidance on various queries from TAs

•Handling various short-term projects within provided deadlines

•Projects include organizing overcrowded client mailboxes, assistance in overseeing tasks to completion, assuring that tasks are completed within designated TAT (turn around time), and QA tasks for team members

•Working in Bottomline for client GFL

•Indexing claims and adding claim numbers

•Additions to Liability TS Log

•UCMC Payment and PreAudit

•Data entry into excel spreadsheets

•Preparing and mailing UPS

•Keeping the office supplied with miscellaneous office supplies

•Working in Outlook managing various mailboxes with incoming emails requests

•Distributed and logged daily mail

•Transferred digital videos on to ShareFile and company designated server

•Updating RisxFacs claim notes as needed after task completion

•Sent adjusters the surveillance videos links after uploading

•Surveillance troubleshooting with different players as needed for adjusters

•Sent UPS packaged boxes to claimant to receive fresh evidence

•Logged and processed received evidence on Risxfacs

•Sent evidence photos and scanned documents to adjuster

•Organized frozen and dry evidence as needed

•Helped organize office move to headquarters

•Logged and sent files to retention to be kept at Iron Mountain

•Scanned large files and documents to be stored digitally

•Set up workstations for new employees

•Sent equipment for new hires working from home

•Assisted and troubleshooted in equipment set up

•Organized branch storage area for office move

•Workers comp time sensitive log entries as needed

•Setting up claims and losses

•Traveling between company branches as needed

•Working as part of a team for centralized support services

•Training colleagues on new tasks as required

•Creating instructional emails for specific task completion

•Filing and logging the video surveillances digital and hard copy that was sent by client

Loyola University Medical Center, Maywood, IL

October 2020 – June 2021

Scheduler

•Making appointments for patients using Epic

•Completing patient appointment reminders

•Calling patients to schedule appointments

•Resolving patient conflict with dissatisfied patients

•Working in a fast-paced environment

•Scheduling for different procedures

Gallagher Bassett, Downers Grove, IL

November 2019 - April 2020

Administration Assistant/Receptionist

•Covered front desk as needed

•Data entry into excel charts

•Preparing and mailing UPS

•Keeping the office supplied with miscellaneous office supplies

•Worked in Outlook managing various inbox with incoming client emails

•Distributed and logged daily mail

•Transferred digital videos to Share Drive and burned DVD or CD hard copies

•Sent adjusters the surveillance videos after logging and copies are made

•Sent UPS packaged boxes to claimant to receive fresh evidence

•Filing and logging the video surveillances digital and hard copy that was sent by client

•Sent USPS Return Receipt mail

•Logged and attached Return Receipt to Factorials

•Helped adjuster as needed with viewing surveillance video

•Verified non-staff individuals before allowing entrance into office

•Followed company protocol in regard to unwanted visitors

•Received and sent out mail requests that I got through Outlook

•Logged in excel, entered Risxfacs, and emailed invoices from lawyers to the individual adjusters

•Sent out Whole Foods E-Gift Cards to customers

•Scanned and printed documents as needed

1st Family Dental, Fox Valley, IL

May 2019 - October 2019

Front Desk Receptionist/ Dental Assistant

•Front desk

•Greeted patients

•Checked in patients for their appointments

•Screened and directed calls, took messages

•Contacted patients

•Answered all patient questions

•Scheduled appointments

•Verified insurance

•Input patient information

•Made copies and scanned documents

•Handled prescription orders

•Worked with Eaglesoft Dental Software

•Assisted as needed for dental procedures, filling, cleaning, and crowns permanent and temporary

Roadone Intermodal Logistics, Joliet, IL

October 2018 - May 2019

Fuel Clerk

•Organizing monthly trip envelopes and receipts

•Filing monthly fuel tax for drivers

•Updating online database with correct travel and fuel data

•Preparing individual driver's monthly travel and fuel reports

•Updating Excel spreadsheet

•Data entry with correct calculations of fuel tax and mileage

•Making tax deduction charts in Excel

•Answering driver's and colleagues’ inquiry on monthly driver miles and fuel tax

•Keeping track of who is up to date on their data

•Running tax reports

•Reporting how much fuel tax the drivers owe or are owed

EZ Dental Care, Oak Brook, IL

February 2018 – September 2018

Dental Assistant/Front Desk

•Attending the phone; confirming appointments

•Scheduling appointments

•Collecting payments from insurance

•Confirming benefits

•Cleaning the dental chair and instruments

•Taking x-rays for dentist

•Assisting dentist in dental procedures

•Putting patients at ease

Bombay Grill Restaurant, Lombard, IL

May 2012 – July 2012 June 2017- January 2018

Assistant Manager

•Attended the phone; answered question regarding restaurant timings and menu inquiries

•Assisted in taking orders from customers

•Handed prepared orders to customers and took payments

•Helped organize storage closet and pantry

•Translated from Urdu to English or vice versa as needed

•Served dining customers and dealt with their concerns

Burns & McDonnell Engineering, Inc., Downers Grove, IL

May 2014 – January 2015

Project Assistant

•Prepare invoices and handle auditing corrections

•Archive old projects

•Handle input and processing trip tickets

•Help prepare submittals

•Update specifications

•Organize receipts and create expense reports

•Helps in preparation for project proposals

•Helps in sending and receiving package mail

•Set up and keep track of licensing information

•Help at reception as needed

National University of Health Sciences, Lombard, IL

September 2012 – August 2013

Office Assistant

•Assisted in attending to the front desk

•Answered incoming calls of students, staff, and faculty

•Took messages for the Vice Dean and Secretary

•Organized, sorted, and filed paperwork

•Helped type commencement speaker’s letter

•Typed and organized report for student volunteer hours

•Assisted with tutoring schedules

•Assisted in setting up graduation ceremony and white coat ceremony

•Managed and posted material on bulletin boards across campus

•Helped put together orientation folders for graduate and undergraduate students

•Entered data and information into Excel

•Worked in Outlook responding to emails and sending notifications

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