Customer Service Representative

Janice Wilson

******.*********@*****.*** 313-***-**** Detroit, MI

Summary

Dynamic Customer Service professional with 12 years of experience enhancing customer experience through exceptional problem solving and communication skills. Proven track record in documentation, collaboration, and delivering solutions across diverse industries. Seeking to leverage expertise in a Customer Service Representative role to drive customer satisfaction and loyalty.

Work Experience

Sedgwick

Customer Service Representative Southfield, MI May 2023 - Feb 2025

• Assist employees with inquiries related to worker’s compensation, FMLA, paid family leave, and disability benefits.

• Provide detailed information regarding case and claim status, payment details, and approval or denial notices.

• Offer eligibility insights by supplying year-to-date hours worked data. Well Care Health

Customer Service Representative Detroit, MI Jul 2022 - May 2023

• Assist members with healthcare inquiries under HIPAA guidelines, including locating and modifying primary care provider selections.

• Escalate calls according to members' needs to ensure prompt and accurate resolution.

• Document and research responses for all member inquiries to maintain comprehensive service records. TruGreen

Customer Service Representative Troy, MI Jan 2020 - Jul 2022

• Handled incoming and outbound calls to deliver professional customer service with empathy and understanding.

• Addressed sales-related inquiries and effectively managed cancellation requests to retain customers.

• Resolved customer issues efficiently to maintain satisfaction and loyalty. Securitas Detroit Public Schools

Security Officer Detroit, MI Sep 2013 - Jun 2016

• Conducted screenings of students and personal belongings using metal detector equipment to ensure a safe and secure environment.

• Monitored surveillance cameras and conducted regular patrols of parking areas to identify and address potential security risks.

• Prepared detailed reports and adhered to legal compliance to uphold organizational standards and maintain a secure setting.

Allure Hair and Nail Salon

Hair Stylist / Manager Detroit, MI Mar 2012 - Mar 2020

• Consult with customers to ensure services meet their specific needs and preferences.

• Maintain detailed records of customer information and services rendered.

• Utilize sales techniques to enhance business revenue and foster client retention.

• Manage appointment scheduling using computer software and communication systems. Education

Ultimate Medical Academy

Diploma, Medical Billing and Coding 2018

Skills

Cosmetology, Accounting (10+ Years), Medical Coding, Medical Billing, CPT Coding, Icd-10, Medical Records, Microsoft Excel, EMR Systems, Insurance Verification, Medical Scheduling, Icd-9, ICD Coding, Administration Services

(2 Years), Data Entry, EDI (1 Year), English, Customer Service, Typing, Housekeeping (2 Years), Medical Office Experience, Healthcare (3 Years), Salesforce, Customer Relationship Management, EHR Systems, Remote Access Software, Customer Support, Lan, Help Desk, System Administration, Supply& Chain Logistics (2 Years), Google Docs

(3 Years), Bookkeeping, Payroll, Accounts Payable, Accounts Receivable, QuickBooks, Customer Service, Leadership, Hipaa

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