It Support United States
Resume:
Justin Carey
IT Support
Salt Lake City, Utah, United States
*****.******@*****.***
WORK EXPERIENCE
IT Support
WWTS
United States
*On-call when the company needs assistance or backfill.
*Provided enterprise level support for all users both onsite and remote
*Supported Windows 10/Windows 11 - hardware/software troubleshooting
*Utilized ServiceNow ticketing system to track and resolve technical issues
*Supported Active Directory - add/delete users, reset passwords, etc.
*Break/fix - Installed and perform the repair to hardware software and peripheral equipment from the installation specification
*Image, configure, and install software on various devices including PCs, Laptops, Phones, etc.
*Perform installs, moves, adds and changes
*Provided support to users to diagnose, troubleshoot and resolve related problems.
*Setup, configure, install and support all PC equipment and peripherals
*Provide basic support and troubleshooting for software and hardware issues 2022-2023
DT IT Admin Tech Support
ACS Group/DXC
United States
*Provided Tier 1 & Tier 2 technical support for users across multiple locations.
*Installed and maintained servers, workstations, and peripheral devices.
*Configured VPN tunnels and remote access for secure communication.
*Developed file-sharing protocols (SFTP, FTP) to enhance data security. 2021-2022
technical support for RouteSmart software
Experis FedEx
United States
Logged and escalated ticket issues as needed.
2019-2020
Computer Tech DoD
ABBTECH Professional Resources
United States
*Provided technical support of hardware, systems, and applications.
*Assisted customers via telephone, email, and live chat.
*Troubleshot network connectivity for remote employees. EDUCATION
-Current
G.E.D.
Dell Certifications
CompTIA A+
HDI
Weber Basin Job Corps, Ogden, UT G.E.D. in Painter program
• Painter program
1992-1993
GED
Weber Basin Job Corps
Ogden, Utah, United States
Sargent of Arms / bay leader
General education
1992-1993
GED
Weber Basin Job Corps
Ogden, Utah, United States
Sargent of Arms/ bay leader General education
SKILLS
Microsoft Active Directory Technical Support Laptop PC ServiceNow Software Administration Identify Issues Microsoft Windows Operating System Information/Data Security (InfoSec) FTP (File Transfer Protocol) Remote Access Secure/SSH File Transfer Protocol (SFTP) VPN (Virtual Private Network) Computer Workstations Online Chat Network Connectivity Adobe Captivate Asset Management CompTIA A+ Customer Support/Service HIPAA (Health Insurance Portability and Accountability Act) Microsoft Office Mobile Devices Network Security Red Hat Linux Operating System VMWare On Call Peripheral Hardware Software Installation Problem Solving Skills Software Configuration Management Hardware Installation Hardware Repair Information Systems/Technology IS/IT Administration Systems Administration/Management United States Department of Defense (DoD) Hardware Administration Network Administration/Management Dell Computers Inventory Management
CERTIFICATIONS
Dell Certifications
HIPAA
LANGUAGES
English - Intermediate
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