Customer Service Operations Manager
Resume:
Nicholas Nguyen
Grand Prairie TX 75054
****************@*******.***
Summary of Qualifications
● Customer Service
● Microsoft Office Applications
● Time Management
● Works Independently with Minimal
Supervision
● MacOS
● Apple’s Global Exchange Service (GSX)
● Esper (MDM)
● SwipeSimple (POS Management)
Education
University of Texas at Arlington
BBA in Information Systems, May 2025. GPA 3.0
Scholarships: Awards cover 100% of tuition. Recipient of a Maverick Presidential Scholarship, Father Bernard C. Goertz Scholarship, and Bastrop County Character Scholarship Award. Relevant Coursework: Programming (Python + Java), Computer Networks and Distributed Computing, Database Management Systems
Experience
Follett, Arlington, TX
Apple Technician, October 2024 to Present
● Delivered first-level support to customers through chat, phone, and in-person interactions, ensuring timely and effective issue resolution
● Assisted with daily troubleshooting of diagnostic systems, including Apple’s Global Exchange Service (GSX), to support customer needs
● Maintained regular communication with the Operations Manager to align on goals, clarify responsibilities, and offer constructive feedback
● Contributed to individual and team initiatives aimed at enhancing support services and expanding technical capabilities
● Collaborated with cross-functional teams to resolve customer issues and share insights on best practices for continuous improvement
● Referred to Apple Services to perform repairs on Apple devices, addressing hardware, software, and networking problems
BigTex Fireworks, Bastrop, TX
IT Administrative Assistant, May 2023 to July 2024
● Responded to customer issues via phone, email, and computer chat
● Provided first-tier support and troubleshooting for technology products and applications
● Served on team for installing hardware and software, including ESPER (MDM) and SwipeSimple
(POS Management)
● Coordinated with operators on operations and fire marshal officials for inspections
● Leveraged Excel with automated formulas to enhance data accuracy and identify signs of potential fraud
● Managed invoicing, state permits, scheduling, cash handling, and documentation for over 75 locations
TJ MAXX, Bastrop, TX
Merchandise Coordinator, July 2020 to August 2022
● Provided friendly customer service at checkout, helped with bagging, and answered phones to assist shoppers
● Helped remodel the store and complete yearly inventories to improve layout and keep track of stock
● Led a team of 5+ employees, making sure products moved efficiently from delivery to shelves
Contact this candidate