Communications Specialist Technical Support

Marilyn Love

Hagerstown, MD 240-***-**** **************@*****.***

linkedin.com/in/marilyn-love

Active Public Trust Clearance

Communications Specialist with expertise in technical writing and editing alongside professional experience in customer support, publishing and printing, data management, and office administration. Strong critical thinking and analysis skills applied to cross-functional team efforts to improve communication and facilitate the exchange of ideas. Organized, conscientious, and driven to provide thorough and accurate results.

Core Competencies

Communication and Composition: Experienced in copy-editing, editing, technical writing and editing, document management, meeting preparation and facilitation, and SME consultation.

Tools and Technologies: Broad platform proficiency and proven application adaptability, with experience utilizing MS Office Suite, Adobe Creative Suite, Pagemaker, VPN clients, and Active Directory.

Research and Application: Committed to developing in-depth, holistic understanding of subject matter to better identify novel approaches and solutions and to implement effective strategies to achieve objectives.

Collaboration and Relationships: Able to work independently to meet external goals and metrics in high-stress, fast-paced environments while remaining flexible and accessible to the team.

Professional Experience

Communications Specialist, Technical Writer/Editor

G&H International Services – Washington D.C.

Sept 2020 – May 2025

- Communications support for the DHS Science & Technology Tech Scouting program.

- Provided technical editing for tech scouting reports, evaluating documents for sentence-level correctness, clarity, technical and scientific correctness, and end-user comprehension.

- Produced the team’s monthly newsletter, providing content selection, writing and editing, formatting, and design.

- Created and maintained internal resources such as Slick Sheets, FAQs, and SOPs to standardize workflows and knowledge sharing.

- Prepared and hosted monthly recurring working group meetings to inform stakeholders of team activities.

- Composed leadership reports summarizing project statuses and engagements.

Data Manager

DALB – West Virginia

Nov 2016 – Nov 2018

- Participated in the company’s Super User initiative to develop and implement a new enterprise-level system.

- Contributed successfully to several improvement projects, including software and hardware development.

- Acted as liaison between off-site software engineers and on-site production, graphics, and sales teams.

- Coordinated stakeholder meetings for new product development and staggered implementation, documenting outcomes and creating visual aids to facilitate deployment.

Customer Support Representative

Exostar LLC – Virginia

Nov 2014 – Nov 2016

- Provided front-line support for customers using secure access credentials and proprietary web applications.

- Authored and updated internal knowledge base documentation, focusing on clarity and usability.

- Collaborated with cross-functional teams to enhance the customer experience via website usability improvements.

- Contributed to the redesign of departmental QA criteria to standardize requirements and minimize subjectivity.

- Wrote and edited for the team’s internal newsletter.

Service Desk Technician

Intratek Computer, Inc – West Virginia

Oct 2012 – Nov 2014

- Supported the Department of Veterans Affairs as a Tier 1 Help Desk technician.

- Provided “white glove” support to high-profile individuals in the Secretary’s office.

- Developed and maintained a training guide documenting processes and SOPs.

- Mentored new hires during their training period.

Education

Bachelor of Arts in English and History, Magna Cum Laude

Shepherd University — Shepherdstown, WV

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