Operations Manager Warehouse

Taylor Ward

**** ******** ***, ********, ** ***** 248-***-**** ********@*****.***

Operations-focused warehouse and logistics leader with 10+ years of experience in high-volume distribution environments, cargo operations, and military logistics. Proven track record leading large teams, improving throughput and safety standards, and coordinating multi-modal transportation from ships to warehouse to last-mile delivery. Former U.S. Army Infantry Officer with a mission-first leadership approach and a passion for operational excellence. PERFORMANCE PROFILE

Managed 50+ warehouse personnel during overnight shift operations for Target’s regional fulfillment center.

Led cargo discharge operations for ocean freighters, overseeing heavy equipment usage, timing, and safety coordination.

Directed multi-modal logistics from dock to warehouse to outbound fleet, including staging, loading, and dispatch sequencing.

Achieved consistent on-time departures and minimized spoilage by streamlining cross-dock produce flow.

Developed and enforced safety protocols in both military and commercial warehouse environments.

Coordinated the logistical flow of $21M in military equipment in an overseas combat theater. PROFESSIONAL EXPERIENCE

Warehouse Operations Manager March 2021 – Present

Target, Logan Township, NJ

● Supervise and lead overnight warehouse operations Sunday–Wednesday, ensuring efficient flow of freight from warehouse to retail stores and homes.

● Oversee up to 50 team members; execute shift staffing plans, performance coaching, and safety enforcement.

● Monitor productivity, enforce company standards, and provide support on-site throughout the shift.

● Collaborate with senior leadership on performance metrics and ensure operational goals are achieved daily.

● Ensure compliance with safety guidelines, resolve incidents quickly, and promote a culture of accountability and care.

Southport Terminal Operations Manager February 2017 – March 2021 Holt Logistics, Gloucester City, NJ

● Directed terminal and warehouse operations supporting cargo discharge from ocean vessels, especially perishable commodities.

● Assessed incoming vessel loads and discharge priorities; evaluated timing, required labor, safety risk, and equipment such as cranes and forklifts.

● Ensured coordination with trucking companies so outbound loads could be pre-positioned and dispatched without delay.

● Implemented safety protocols, training dock and yard teams to meet strict FDA, USDA, and OSHA standards.

● Met rapid shipping deadlines and reduced spoilage rates by maintaining fluid movement from dock to warehouse.

Warehouse Shipping Supervisor January 2016 – February 2017 Daimler Trucks of North America, Swedesboro, NJ

● Supervised daily shipping functions, ensuring load integrity and shipment timing were met for a major truck manufacturer.

● Managed scheduling, shift assignments, and performance monitoring for 15–20 warehouse team members.

● Tracked freight KPIs and worked cross-functionally with production, quality assurance, and transportation teams.

● Analyzed supply chain bottlenecks and proposed actionable improvements that supported downstream operations.

Cargo Ship Supervisor / Warehouse Operations Manager January 2015 – January 2016 Holt Logistics, Gloucester City, NJ

● Managed inbound cargo operations, coordinating discharge of containerized and bulk freight from ocean-going vessels.

● Oversaw 40+ warehouse and dock staff, ensuring safe, quick cargo movement from ship to staging area.

● Maintained USDA and FDA compliance for food cargo; ensured cold chain integrity and handling safety.

● Communicated across logistics stakeholders to ensure accurate reporting, clean documentation, and timely dispatch.

● Monitored shift reports, worker compliance, and cargo accountability across multiple bays and staging areas.

MILITARY EXPERIENCE

Operations Supervisor (Infantry Officer) May 2012 – June 2014 U.S. Army, Fort Campbell, KY & Deployed

● Led logistical and operational coordination for a 480-person combat unit, both stateside and in Afghanistan.

● Managed transportation schedules, equipment requests, personnel movements, and operational readiness.

● Maintained accountability of $21M+ in equipment and executed secure transfers between forward operating bases.

● Planned and executed large-scale training missions including weapons, field navigation, and mission simulation.

● Developed high-intensity training to surpass combat conditions and improve soldier survivability and morale.

Personnel Supervisor June 2009 – April 2012

U.S. Army, Fort Benning, GA

● Served as advocate for wounded soldiers; liaised between command staff and medical teams to support reentry.

● Coordinated major events and morale initiatives, including the Warrior Games and 9/11 Memorial Ride.

● Ensured regulatory compliance, guided performance reviews, and handled administrative coordination for special assignments.

EDUCATION & TRAINING

Michigan State University, East Lansing, MI – B.S., Criminal Justice, 2009

Infantry Basic Officer Leadership Course, Fort Benning, GA, 2012

Operations Management Certificate, Fort Campbell, KY, 2013

ROTC Training, MSU, 2009

Leadership Development & Assessment Course, Fort Lewis, WA, 2008

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