Customer Service Representative
Resume:
Kimberly Stockdale
************@*****.*** 678-***-**** Atlanta, GA
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE 2024 - Present
APL Logistics Atlanta, GA
•Coordinate warehouse shipments for multiple organizations, ensuring customer requirements meet above expectations
•Ensure accuracy and completeness of warehouse shipment orders
•Utilize strong communication skills to inform customers of shipment updates and coordinate with internal teams to ensure smooth transactions.
FLIGHT ATTENDANT 2022 – 2023
Endeavor Atlanta, GA
•Responsible for educating, directing, and assisting passengers to ensure a safe and comfortable flight
•Display emergency equipment and provide instructions during flights
•Regularly monitor and secure the cabin
•Provide high-quality special assistance to passengers with special needs
FRONT DESK CLERK 2021 - 2022
Maximus Reston, VA
•Responsible for providing customers with detailed information concerning stimulus and child tax credit payments
•Collaborated with Internal Revenue Service (IRS) staff to ensure customers were knowledgeable about how to receive economic impact payments
CUSTOMER SERVICE ASSOCIATE 2020 - 2021
Hilton Garden Inn Trussville, AL
•Served as the initial point of contact for guests upon hotel entry
•Managed guest bookings and reservations and responded to guest requests
•Responsible for counting the till daily and creating daily shift reports
CUSTOMER SERVICE REPRESENTATIVE 2008 - 2012
Vital Solutions Norcross, GA
•Responsible for arranging and collecting electric and gas utility payments with customers
•Provided customers with detailed utility account information
EDUCATION
TALLADEGA COUNTY CENTRAL H.S.
High School Diploma Talladega, AL
1998 - 2002
SKILLS
•Professional Skills: Problem Solving, Decision Making, Team Leadership, Active Listening,
Communication, Customer Service, Time Management, Conflict Management, Project Management
•Technical Skills: Microsoft Word and Outlook, Computer Systems, Data Entry
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