Information Security Technical Operations

J OE S APHILOFF, CISA

KENMORE, WA *****

206-***-**** **********@*******.*** www.linkedin.com/in/jsaphiloff P ROFESSIONAL P ROFILE

Summary

Technical Operations/Infrastructure and Information Security Leader with extensive expertise in the successful execution of strategic business initiatives. Unique combination of both business acumen and solid technical skills, creating sound IS/IT strategy that aligns with business objectives domestically and globally. 15+ years of experience with people and project/program management. Recognized for effectively designing, planning, and managing various operations centers.

• 20% increase in project success by introducing effective and efficient communications with cross-functional teams and executive leadership.

• Extensive experience with SOC2, ISO27001, PCI, and PII.

• 2-fold increase in Information Security posture for user endpoints as well as Server and Network Infrastructure.

• 15% reduction in unnecessary spending, both OpEx and CapEx through planning and execution of zero-based budgeting.

Certifications: CISA (ISACA, Issued Feb 2013) and ITIL V3 Certified W ORK E XPERIENCE

CHEMPOINT, Bellevue, WA 2015 – 2023

Department Head, Technical Operations – Infrastructure Core accountabilities included people (onshore & offshore 20+ team members) and project management, SOX audits, fiduciary responsibility, vendor/contract management, business partner management, End User Services and delivery management.

• $80,000.00 annual savings on Azure estate achieved by introducing capacity planning for Server and Database infrastructure.

• Constant collaboration and team building with business units across the organization.

• SLA’s developed for contract negotiation and vendor management, ensuring adherence to commitments from both parties.

• 2x improvement achieved by implementing 24x7x365 Incident, Problem and Change Management solutions resulting in lower response times and efficiency.

• Developed the 1st operations and infrastructure roadmap and led the design/process for optimizing, implementation, patching and securing infrastructure operations.

• Complete rewrite of IT general controls for SOX audits, ensuring compliance with 0 gaps.

• Migrated 100+ servers from on-prem to Azure-IaaS achieving scalable and reliable infrastructure.

• Developed and tested Disaster Recovery/Business Continuity and Risk Management plans and procedures.

JOE SAPHILOFF, CISA PAGE 2

ZULILY INC., Seattle, WA 2013 – 2015

Leader – Technical Operations

Provided technical leadership for local and remote teams consisting of over 25 engineers, for corporate operations and service operations staff. Built out new construction of 3 distribution centers which were 750K-1M SF from the ground up including server, network, telecom and wireless infrastructure.

• Recruited, trained, and mentored all IT staff members, developing teams and leaders to ensure that business value was maximized, career goals achieved, and IT/operational goals realized.

• Served as member of technology management staff, tracking and communicating all aspects of multiple projects, enabling executive leadership to make informed decisions.

• Created and managed multi-million-dollar operations budget both corporate and in the companies’ distribution centers.

• Led strategic planning, project management, SOX audits, disaster recovery, and business continuity initiatives, achieving a 95% success rate in execution and compliance.

• Implemented company-wide incident and problem management solutions utilizing Jira platform. HIPCRICKET, Kirkland, WA 2008 – 2013

Director / Vice President Operations Infrastructure Drove day-to-day operations. Client and partner-facing Operations Support Center. Collaborated closely with multiple business units throughout the organization.

• Managed local and remote staff, large sets of contractors, partner content providers, and client integration channels.

• Successfully created, implemented, and executed a zero-based $900K budget.

• Successfully recruited, trained, and led a group of 10 top-notch Operations staff responsible for 24x7x365 availability of Hipcricket’s production environment.

• Designed and implemented release and configuration management, complete source control migrations from VSS to SVN, enabling HipCricket to develop and release feature functionality with 25% greater efficiently.

• Redefined process and procedure for all vendor and contract management, resulting in improved efficiency, on-time delivery and escalation process.

• Managed strategic planning, project management, disaster recovery, business continuity, and risk management.

• Mitigated risk and kept company auditable by working with third-party auditors and ensuring the company was safe and compliant with SOX controls.

Department Head – Network Operations

Accountable for overseeing daily operations and ensuring high levels of quality for multiple mobile marketing platforms supporting multi-channel consumer engagement and advertising networks for clients such as Ford, CBS, Chipotle, and Coors. Led a team of 15+ QA Engineers.

• Oversaw daily performance and availability of the organization’s connectivity, platform, and services.

• Led and directed a staff of System Administrators, Operations Engineers, DBA, Configuration Management Engineers, IT personnel, and Provisioning Specialists. M ILITARY

UNITED STATES NAVY

Quality Assurance/Aircrew Survival Equipment/Law Enforcement

Contact this candidate