Customer Service Social Worker

Location:

Des Plaines, IL

Posted:

May 20, 2025

Contact this candidate

Resume:

Austin Kelso

Des Plaines, Illinois ***** • 847-***-**** • *************@*****.***

Professional Summary

Dedicated Social Worker & Senior Employment Specialist who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Many years of customer service experience. Skills

• Communication • Problem Resolution

• Attention to Detail • IMCANs Software Proficiency

• Social Perceptiveness • Customer Service

Work History

Senior Employment Specialist, 06/2023 to 11/2024

Josselyn

• -Managed a caseload of 35 disabled clients of all ages seeking assistance with joining the workforce.

-Collaborated with the Division of Rehabilitative Services to ensure clients were receiving the highest level of support.

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• -Successfully followed the blueprint to success provided by the IPS model.

-Assisted clients with job leads, mock interviews, career profiles, and developing overall skills to successfully find employment and retain it.

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-Supported the Employment Specialists in the department by instructing them on completing IMCANs and vocational assessments.

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• -Drove children attending our child programs to and from their homes in a Sprinter van. Director of General Assistance, 11/2019 to 06/2023 Maine Township

-Managed the General Assistance Department of 5 full-time staff, administering financial aid to 335 residents, monthly.

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-Presented the annual General Assistance budget of $700,000 for approval by the Township Supervisor, Board of Trustees, and Township constituents.

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-Compiled monthly statistics of residents serviced and the assistance provided in order to forecast future financial expenditures.

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-Administered the Township General Assistance (welfare) program following laws, rules and regulations of the State of Illinois Public Aid Code and adopted TOI (Township Officials of Illinois) General Assistance Handbook.

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-Stayed up to date on new laws and practices introduced to the General Assistance program and interpreted the General Assistance program as it related to the individual needs of the township's residents.

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-Successfully revamped the MaineLines transportation program resulting in more residents qualifying for this reduced fare service.

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Maine Stay Youth & Family Services Office Manager, 08/2016 to 11/2019 Maine Township

-Customer service representative to the therapist's and psychiatrist's clients, managing the different personalities of all clients.

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• -Introduced new payment software to better balance all incoming payments from all clients.

• -Processed the clients insurance ensuring a portion of their charge is covered.

• -Clerical and administrative work.

-Processed sensitive paperwork and developed a filing system for the department ensuring confidentiality of the client's files.

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Seasonal Deputy Assessor, 05/2016 to 08/2016

Maine Township

-Assist residents appeal their property taxes in the hope of getting the amount lowered by researching similar property's tax levels.

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-Helped residents apply for property tax exemptions to lower their property tax amount (Home Owners Exemption, Senior Exemption, Disabled Veterans Exemption, and the Senior Freeze).

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• -Handled and packaged necessary documentation to be sent to the Cook County Assessor. Education

Bachelor of Arts: English, 2014

Roosevelt University - Chicago, IL

Associate of Arts: Liberal Arts, 2012

Oakton Community College - Des Plaines, IL

References

Ravi Kalani

Josselyn Center

Manager of IPS/Employment Services

630-***-****

Laura J. Morask