Resource Manager Project Management
Resume:
Audrey GARCIA
******.******@*****-***.***
French and Canadian Citizenships
USA Work autorisation (L2 Visa)
PCO & Resource Manager
Dynamic and results-driven Resource Manager with over 10 years of experience optimizing resource allocation, managing cross-functional teams, and ensuring project deliverables are met on time and within budget. Adept at balancing client expectations with resource constraints, fostering collaboration, and utilizing data-driven decision-making. Proven ability to streamline operations and improve overall resource efficiency in a fast-paced environment.
15+ years’ experience in technology and/or professional services
8 years in IT service management/project management, providing project and delivery project coordination and daily operational oversight within a professional services delivery and Resource Management (Staff Augmentation)
Customer-First Mindset: Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.
Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations.
Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals. STUDIES AND CERTIFICATES
2018: CAPM from International PMI
2006: Bachelor’s degree in marketing and business administration - IDRAC Lyon (France) 2004: Certificate in Business Administration (Finance) - Team PME Villeurbanne (France) 2002: High School Diploma in Communication - Lycée ICOF Lyon 5ème (France) TRAINING
2019: SAP S/4HANA Cloud
2018: Project Manager Training -ETS Montréal
2006: IBM FileNet Sales Certification
LANGUAGES
French - Maternal Language
English - Fluent
Spanish - Basic conversation
MANAGER / SMART PCO LLC / Boca-Raton (Florida, USA) Since 2025
Established my own business in 2025, overseeing day-to-day operations, including resource allocation, project coordination, and client management.
Lead the resource management strategy, ensuring optimal utilization of both human and material resources for multiple concurrent projects.
Develop and maintain comprehensive project schedules, allocating tasks and resources based on project requirements and timelines, ensuring efficient execution and on-time delivery.
Coordinate with clients, stakeholders, and vendors to define project objectives, establish clear communication channels, and manage expectations throughout project lifecycles.
Implement budgeting and cost control strategies to maximize profitability while meeting project deliverables.
Track project progress and resource utilization through project management software or XLS. files depending on the customer, adjusting strategies to mitigate any potential risks or delays.
Oversee project documentation, ensuring accurate record-keeping, contract management and compliance with industry standards.
Build and maintain long-term relationships with clients, ensuring consistent satisfaction and repeat business. 2
RESOURCE MANAGER & PCO / TALAN (Ex-Createch) / Montreal (Canada) April 2017 / December 2024
Resource Manager – March 2024-December 2024
Oversee resource allocation for SAP projects, ensuring that human, financial, and material resources are appropriately assigned to meet business objectives.
Develop and maintain resource schedules, ensuring that all timelines are met while managing potential conflicts and constraints.
Follow-up of hours and assignments of SAP external consultants, manage customer billing (+20millions CAD per year)
Coordinate with project managers, department heads, and stakeholders to identify resource requirements and potential bottlenecks.
Monitor resource utilization through project tracking systems and generate regular reports for senior leadership.
Facilitate the development and retention of team members by identifying skill gaps and plan future opportunities. Project Coordinator Officer – August 2020-March 2024
Coordinated project timelines, resources, and tasks to ensure on-time delivery and efficient use of resources.
Worked with cross-functional teams to manage day-to-day project needs and resource requirements.
Assisted in preparing project budgets and resource forecasts, contributing to cost-effective project delivery.
Works on SAP implementation, conversion, or support projects.
Works with 5 Project Directors and a technical team (80 SAP employees in Montreal, 75% of Talan (Ex-Createch) revenue Main projects as PCO: S4/HANA Cloud implementation at Createch and SOUCY, S4/HANA conversion at Mondou, ECC implementation at Première Moisson, Uniboard and Agri-Marché, Financial follow-up of Support projects: Montreal Airport and L'Oreal. Management of subcontractors: Cascades, STM and L'Oreal Other customers: ALDO, Rayonier, Maibec and Eacom
Assignments: Follow-up of hours and assignments of SAP consultants, Follow-up (hours and invoicing) of external consultants, Assist the project Managers in administrative tasks, Maintain the team's calendar on client projects, participate in coordination meetings and contribute to the improvement of processes.
Setting up SharePoint for project documentation, working collaboratively on Teams and Financial Follow-ups of SAP projects. Track projects by reporting any discrepancies directly to project managers and ensure data integrity in SAP. Support the team's stakeholders in the use of SAP S/4HANA Cloud. Weekly reporting to customers of hours and billing. Onboarding of new SAP consultants, integration within the business unit and planning of social committee-type events SAP Sales Support – April 2017-July 2020
Provide administrative and technical support to the sales team.
Maintain accurate customer data in SAP, ensuring seamless communication across departments and timely order fulfillment.
Coordinate with internal departments (e.g., logistics, finance, and procurement) to ensure accurate order processing and on-time delivery.
Create and maintain reports in SAP and Excel, offering insights on sales trends, inventory levels, and customer activity.
Act as a liaison between sales teams and clients, addressing any inquiries or concerns in a timely and professional manner.
Support the sales team in the preparation of proposals, quotations, and product information, ensuring consistency and accuracy. OFFICE MANAGER / DOCSCAPTURE / Palm Beach Gardens (Florida, USA) October 2015 / January 2017
Industry: OCR software and document management.
Administrative management, supplier invoices, worked with the accountant for taxes and tax returns, creation of a website on Squarespace. Networking at the West Palm Beach Chamber of Commerce. FINANCE COORDINATOR/ STANISLAS COLLEGE / Montreal (Canada) November 2014 / May 2015
Central point of contact for teachers and parents for payments for childcare, food services and school fees. Monitoring of school trips and the annual budget for school supplies. Participation in the project to reorganize the department and set up an ERP (COBA). Receipt and validation of documents for registration files.
3
TALENT ACQUISITION SPECIALIST / MANPOWER / Montreal (Canada) January 2014 / October 2014
Recruitment of candidates for warehouse and administrative positions. Follow-up with candidates: absences, tardiness and leaves. Search for new sales opportunities in the manufacturing sector in Greater Montreal, drafting contracts, project and sales follow-up. ACCOUNT MANAGER / IRIS France / Orly (France)
October 2009 / October 2011
Industry: Software in GED and invoice dematerialization Sales Engineer: Detection/Qualification of needs, customer meetings for demonstrations of the different solutions proposed in line with customer needs, financial proposals, negotiation, contract conclusion, implementation of projects, respect of deadlines and schedules, ensuring customer satisfaction.
INSIDE SALES REPRESENTATIVE / ESKER France / Lyon (France) November 2007 / June 2009
Industry: Software in document dematerialization (On Premise and Cloud) Project Detection Officer: Management of prospect / customer requests. Qualification of needs, customer meetings with technical sales representatives, implementation of financial proposals. Presence at regional and national trade fairs. DEBT COLLECTION OFFICER / INTRUM JUSTITIA / Lyon (France) November 2006/ July 2007
Industry: Debt Collection
Debt collection officer on behalf of professional clients (SFR, Orange, AXA Assurances, etc.)
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