Customer Service Representative
Resume:
To whomever it may concern,
I am writing to apply for the job opening for your company as advertised. I am excited to bring my extensive experience as a customer service representative, along with my strong training and development skills, to contribute to the success of your organization. With over three years of experience as a Trainer at Cookout, I have demonstrated my ability to develop comprehensive training plans and deliver effective training sessions. My background in maximizing team success, ensuring food safety and sanitation, and providing excellent customer service aligns perfectly with the requirements of the [Job Title] role.
Additionally, I have gained valuable experience as a licensed property and casualty insurance agent with Allstate. In this role, I have honed my skills in insurance sales, customer service, and policy management. I am well-versed in assessing clients' needs, offering suitable insurance products, and providing exceptional support throughout the insurance process. Here are some key highlights of my qualifications:
• Exceptional skills in employee training, public speaking, and problem resolution, enabling me to deliver engaging and informative training sessions.
• Proficiency in all restaurant positions, acquired through hands-on experience and extensive knowledge of food safety and cleaning procedures.
• Proven track record in mentoring and developing new hires, resulting in increased staff development and productivity.
• Strong organizational skills, ensuring timely completion of training programs and documentation of progress.
• Proficiency in all Microsoft software.
• Outstanding communication skills, both verbal and written, facilitating effective interaction with team members and customers.
• Demonstrated ability to handle multiple trainees daily, seamlessly switching between stations while maintaining a positive and upbeat attitude.
• I am a quick study with the ability and willingness to learn anything needed of me. I am also pursuing a bachelor’s degree at Strayer University to further enhance my professional growth and stay updated with the latest industry practices. I am confident that my training expertise, strong work ethic, and dedication to providing exceptional service make me a highly valuable asset to your team. I would welcome the opportunity to discuss how I can contribute to the success of your company in more detail during an interview.
Thank you for considering my application. I have attached my resume for your review, and I look forward to the possibility of meeting with you to discuss my qualifications further. Please feel free to contact me at your convenience via phone at 336-***-**** or via email at ***************@*****.***. Thank you for your time and consideration.
Sincerely,
Miasha Harrison
Miasha Harrison
1055 Quinn Street Apt. G
Jackson, MS 39202
***************@*****.***
PROFESSIONAL SUMMARY
I am a highly motivated and results-driven professional with a strong background in training and development. I have been successful in developing training plans and supplementary materials to support the growth and success of new employees. I am also skilled in working under strict deadlines and utilizing remote training methods. I am proficient in various roles within the restaurant industry, with a focus on maximizing team success, ensuring food safety, and delivering exceptional customer service. Exceptionally positive and upbeat in interactions with both customers and team members. I am also proficient in Property and Casualty insurance as an advisor as well. SKILLS
Data organization
Public speaking
Employee training
Problem resolution
First Aid/CPR
Team management
Supervision
Meal Planning and Preparation
Infection Control and Aseptic Procedures
Behavioral Management
Patient care
Verbal and written communication skills
Medication Administration
Medical office administration
Indirect Patient Care
Workshop coordination
Training material development
Customer service
Team building
Process improvement
MS Office
Progress documentation
First Aid and Safety
Care Plan Assessment
Medical Records Management
Lifting 100+ pounds
Patient Management
Direct Patient Care
Patient Assessments
WORK EXPERIENCE
Trainer Cookout - Greensboro, NC 02/2016 to 07/2019 Performed continuous evaluations of content and plans to enhance delivery and effectiveness. Implemented new methods of standardized training to eliminate process gaps. Tracked attendance and monitored progress of trainees against goals. Identified and proactively solved internal problems related to employee turnover. Mentored new hires, resulting in stronger staff development and increased productivity. Gathered and organized supplementary materials to support structured lessons. Created effective training programs based on job analysis and instructional design principles. Ensured the safe use of all equipment for every station. Maintained a positive attitude while handling over 6 trainees daily. Paraprofessional Servants Heart - Greensboro, NC 08/2019 to 12/2019 Provided personal care and support to clients, including medication administration, meal preparation, housework, and companionship.
Assisted with transfers and mobility for wheelchair-bound clients. Maintained personal hygiene of clients, including bathing, grooming, and dressing. Accompanied clients to appointments and served as a companion. Trainer Cookout - Jackson, MS 01/2020 to 08/2020 Developed and delivered comprehensive training programs, focusing on content enhancement and effectiveness improvement.
Implemented new methods of standardized training to eliminate process gaps. Tracked attendance and monitored progress of trainees against goals. Revamped training approaches to address internal problems related to employee turnover. Mentored new hires, resulting in stronger staff development and increased productivity. Gathered and organized supplementary materials to support structured lessons. Ensured the use of all equipment for every station, maintaining worker safety. Handled over 6 trainees daily, seamlessly transitioning between stations. Developed individualized plans to improve teamwork and customer service. Janitorial Technician Rand’s Cleaning Service 08/2020 to 09/2022 Completed contracted jobs efficiently.
Proficiently operated various cleaning equipment.
Maintained a tight work schedule.
LICENSED INSURANCE ADVISOR Concentrix-Allstate WFH - 12/2022 to Present Insurance Knowledge: Possess an understanding of insurance products, policies, and coverage options with Property and Casualty insurance.
Sales and Customer Service: Demonstrate excellent sales and customer service skills to effectively communicate with clients, understand their needs, and provide suitable insurance solutions. Product Expertise: Acquire in-depth knowledge of specific insurance products offered by your company, including their features, benefits, and limitations, to effectively present and recommend appropriate options to clients.
Compliance and Regulations: Stay updated on industry regulations, legal requirements, and compliance standards to ensure that insurance policies and practices adhere to the necessary guidelines. Communication Skills: Possess strong verbal and written communication skills to explain complex insurance concepts in a clear and concise manner, ensuring clients understand their coverage and policy terms.
Problem Solving: Exhibit strong problem-solving abilities to assess clients' insurance needs, analyze risks, and provide customized solutions that align with their specific circumstances. Technical Aptitude: Be proficient in using insurance software, customer relationship management (CRM) systems, and other relevant tools to manage client information, track policies, and streamline administrative tasks.
Time Management: Exhibit strong organizational and time management skills to prioritize tasks, manage multiple client inquiries, and meet deadlines in a fast-paced insurance environment. EDUCATION
High School Diploma Reidsville High School - Reidsville, NC 06/2015 Participated in the band for 6+ years, winning awards and being elected for All-County. Engaged in theater plays and volunteered for the American Red Cross Blood Drive. Completed IB and Honors classes.
Actively participated in extracurricular activities, including the HOSA program and Distinguished Women group.
Bachelor's Degree Strayer University - Jackson, MS 10/2021-Current Thank you again for considering my application. References available upon request. Sincerely,
Miasha Harrison
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