Program Manager Software Engineer
Resume:
ADAM W. KING
Centerton, Arkansas *****
**********@*****.***
www.linkedin.com/in/adamwadeking
SUMMARY
A knowledgeable and highly experienced technical program manager and software engineer specializing in retail, with a strong background in operational support, design and implementation, associate experience, program and project management, and technology implementation. Excels at addressing obstacles and adversity while developing and implementing plans, practices, and processes to achieve key organizational goals. Acts as an essential liaison with security partners, completing audit tasks and SSP completions with new additions within Workday. Demonstrates creativity and strength to promote peak technical functionality and output in the face of change.
Security Protocols Testing Services Moves / Migrations
Process Improvement Risk Mitigation Best Practices Vendor Relations
Data Analysis Staff Coaching Systems Engineering
EXPERIENCE
WALMART STORES, INC., Bentonville, Arkansas
Staff Technical Program Manager / Staff Technology Operations, 2019-2024
Served as key member of enabling technology team within the Workday program.
Led and facilitated Workday rollout for Canada and Puerto Rico and fostered supply chain hourly and IDC for tech enablement team, bringing 150,000 associates into Workday.
Focused on Workday rollouts for fully enabling career site platform switch from Kenexa over to Workday while also collaborating with integrations team on all job req fields on career site for each market.
Enabled Workday tiles on ME@ pages on the OneWalmart platform.
Guided SSP creation (security process for bringing in new apps or integrations into Walmart) for a variety of products used as part of the Workday program (i.e., Workday, Workday Recruiting, and ATPS).
Named liaison between Workday program and tech (ISD) regarding issues / escalations (i.e., networking, AD, and SSO).
Oversaw and managed testing environments around system-integrated testing, created lab IDs and passwords and led mockup ME@ page for testing using Adobe Experience Manager.
Provided data for program on top worklets used in Workday, which also represented data for mobile platforms.
Created and stood up biweekly and later daily occurrences for change controls for Workday program.
Led calls and created documentation on creating change control and everything needed for approvals.
Worked on change audit with the security team to ensure all approvals and implementations were proven within the dates listed on change controls quarterly.
Acted as team lead for Workday governance area.
Served as main liaison between Workday and security partners by providing security protocols for each integration and new applications integrating within Workday.
Budgeted for new software and worked and partnered with the company’s sourcing team on contracts. Saved $20k with annual maintenance fees.
WALMART STORES, INC., Bentonville, Arkansas
Systems Administrator-Senior Systems Engineer, 2010-2019
Facilitated fourth-level global support for Outlook / Exchange, O365, SharePoint, Slack, Box, Workplace, and OneDrive.
Assumed lead responsibilities on O365 mailbox migrations (200,000-plus) and training others.
Helped set up new exchange servers in the alerting system within SCOM.
Patched on-prem Exchange servers (242 servers at a specific time).
Migrated 100,000-plus mailboxes from on-prem exchange to Exchange Online (O365 cloud) for international.
Led projects to include Office 2016, Workplace (Facebook for Walmart), O365, Box integration, and public folder remediation.
Worked almost daily with Microsoft and Proofpoint with issues and open cases.
Saved the company $300k by disposing of 13.7 TB of email within the Proofpoint system.
Supported workstations, VDI, store / DC handhelds, printers, Jabber, BYOD, and DaaS while on service operations in the L3-client area.
Provided vendor management on key issues and aged incidents and reviewed contracts and negotiations.
Collaborated with engineering teams for best practice assessments and knowledge sharing regarding client implementations.
Acted as team lead on several projects, including:
oManaged GLS conversions in DCs.
oOversaw DC relocations, helping with system setups for printers and mobile devices.
oRemediated Windows XP machines from the environment to reduce the cost of the Microsoft support contract.
oAssisted with the rollout of DaaS, providing iPad Minis to store associates, driving HP on weekly calls to get kitting and logistics of devices to associates promptly.
oHelped streamline rollout for MC40s to stores and DCs while updating several OS packages to devices.
oLed disaster recovery efforts from client area.
Analyzed data from Zebra and CompuCom, managed and maintained IBM on aged incidents, and oversaw problem incidents and trending root cause analysis.
Create steps for implementing complicated processes while mitigating risks.
Mentored and trained several associates.
ADDITIONAL EXPERIENCE
WALMART STORES, INC., Bentonville, Arkansas, Help Desk Technician II-Technician IV, 2007-2010. Provided all levels of IT support to associates, including hardware and software. Delivered exceptional customer service to home office / DC associates. Went above and beyond for customers and gave permanent solutions for their issues while driving issues to root cause and engaging appropriate teams. Developed positive relationships with team members and enabled training for new associates and cooperation among peers.
Construction, General Laborer, 2002-2003 and 2005-2007. Assisted in framing homes, metal fabrication from drilling holes into metal beams, painting and sandblasting, and traveling to sites to install or demo various conveyor systems. Installed fireplaces for new construction and was a horticulture specialist trimming shrubs, planting, and providing mulch.
GROVE-WINNELSON COMPANY, Grove, Oklahoma, Sales, 2003-2005. Wholesaled plumbing and electrical supplies, provided bids for contractors for their next projects, and oversaw shipping, receiving, and delivery of the products to the job sites.
Firefighter Volunteer, Southwest City, Missouri, 2002-2005
DAVE’S SUPERMARKET, Southwest City, Missouri, Grocery Clerk, 1997-2001. Assisted with bagging groceries and carrying them out for the customers, stocking shelves, unloading trucks, ran the cash register. Assistant in the meat dept., providing fresh quality meat, packaging, and cleanup.
TECHNICAL SKILLS
MS Office, Workday, Program Management, Customer Service, Technical Support, System Administration
EDUCATION
MISSOURI STATE UNIVERSITY, Springfield, Missouri, Coursework, 2000-2001
MCDONALD COUNTY HIGH SCHOOL, Anderson, Missouri, Diploma, 2000
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