Customer Service Care
Resume:
Antoinette Freeman
WARRANTY/PARTS CUSTOMER CARE REP - CITY FURNITURE
Sunrise, FL 33313
**********@*****.***
Professional Summary
TO OBTAIN NEW INTEREST AND GOALS
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warranty specialist
Deerfield Beach, FL
February 2019 to Present
Create work orders for technicians to service warranty issues for consumers pay technician invoices order parts for dealers manufactures upload all technicians reports and phones for scheduled services send emails to dealers regarding all parts pricing
WARRANTY/PARTS CUSTOMER CARE REP
CITY FURNITURE-Tamarac, FL
September 2013 to Present
• Responding to internal and external customer requests - including salespersons, repair technicians, vendors, sales, warehouse - to provide ultimate customer satisfaction
• Assisting delivery technicians with directions and other needs Rescheduling customer product deliveries
Researching and ordering parts with vendors
Selling/offering warranty and service programs whenever appropriate to meet customer needs Providing every customer with a logical, successful problem resolution Conducting customer satisfaction calls after product deliveries ensuring ultimate fulfillment
• Working closely with fellow Customer Service Representatives in our call center, offering insight and support as needed
Warren specialist
ProtectAll by GBS Enterprises-Sunrise, FL
February 2019 to May 2025
Send out technicians to consumers home for any warranty issues paid technician invoice take incoming and out coming calls supervise tech ques
Licensed Life Insurance Agent
PHP Agency-Fort Lauderdale, FL
January 2024 to March 2024
Sale life insurance products IUL Term whole life final expense kids policies and annuities contracted with multiple carriers and licensed In 2 states
Home base travel agent
Surge 365-Fort Lauderdale, FL
March 2018 to July 2018
Book clients reservations for vacation trips and cruises DISPATCHER/CUSTOMER SERVICE REP
MOBILEX USA-Clearwater, FL
October 2007 to June 2013
* ASSIGNING WORK TO TECHNOLOGIST
* UTILIZE GPS TRACKING SYSTEM FOR EFFICIENT DISPATCHING PROCESS
* TRIAGES ASSIGNMENTS ACCORDING TO TYPE OF ORDER AND PRIORITY
* TRACKS LOCATION OF TECHNOLOGIST AT ALL TIMES
* TRANSITIONS WITH NEXT DISPATCHER AND NOTIFIES HIM/HER OF ANY SHIFT ISSUES
* DISPATCHES ALL STAT WORK TO ENSURE TURNAROUND TIME IS WITHIN GUIDELINES
* CONTACT FACILITIES WITH ANY DELAYS AS NECESSARY. CUSTOMER SERVICE REP
NCO FINACIAL SYSTEMS-Horsham, PA
February 2005 to October 2006
* PROCESS OF ALL STUDENT LOANS THAT WERE DELINQUENT
* PROCESS PAYMENTS AND MADE PAYMENT ARRANGEMENTS
* RECEIVED ALL CALLS FROM DELINQUENT CLIENTS
* POISED AND COMPETENT WITH DEMONSTRATED ABILITY TO EASILY TRANSCEND CULTURAL DIFFERENCE
* THRIVE IN DEADLINE DRIVEN ENVIRONMENTS
* EXCELLENT TEAM BUILDING SKILLS
CUSTOMER SERVICE REP
GMAC MORTAGE COMPANY-Horsham, PA
November 2004 to May 2005
* DATA ENTRY OF ALL HOME EQUITY LOAN APPLICATION
* ANSWERING INCOMING AND OUTGOING CALLS
* OVERSEE FRONT OFFICE OPERATIONS AND PROVIDE IMPECCABLE CUSTOMER SERVICE CUSTOMER SERVICE REP
LABORERS DISTRICT COUNCIL-Philadelphia, PA
1991 to 2002
* ANSWERING INCOMING AND OUTGOING CALLS FOR MEMBERS
* ACTIVELY CANVASSED PROSPECTIVE AND CURRENT MEMBERS
* EDUCATED NEW MEMBERS ABOUT PAYMENT PLAN OPTIONS
* PROCESSED MEMBERSHIP REGISTRATION FOR PROSPECTIVE MEMBERS
* MAINTAINED MEETINGS AND SCHEDULED APPOINTMENTS FOR MEMBERS
* COORDINATED CLIENTS AND INTEROFFICE FILES AND PAPERWORK Education
DIPLOMA in BUSINESS ADMINISTRAION
EDWARD BOC VOC TECH HIGH SCHOOL-Philadelphia, PA
1989 to 1993
High school
Skills
• Customer Service
• Office Administration
• Medical records
• Call Center
• Warehouse management
• Microsoft excel (10+ years)
• Bookkeeping
• Office management
• Microsoft Office
• CSR
• Administrative Experience
• Typing
• Communication Microsoft office Microsoft word
• Microsoft Excel
• Windows
• Pricing
• Customer Support
• Cash register
• Clerical experience
• Research
• Data Entry
• Live chat
• Customer service
• Microsoft Outlook
• Bilingual
• Customer Care
• Quality control
Certifications and Licenses
Communication skills
Driver's License
May 2020 to May 2030
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