Customer Service Senior Consultant

LAURA LEVIN

480-***-**** · ***********@*****.*** · Downingtown, PA · https://www.linkedin.com/in/reallauralevin

SKILLS

Relationship Management: Cultivates and maintains strong relationships with clients and candidates, ensuring a best-in-class recruitment experience.

Full Life Cycle Recruitment: Expert in sourcing, screening, and managing the hiring process from start to finish.

Customer Service: Delivers exceptional service to clients and candidates consistently exceeding their expectations.

Advanced Search Techniques: Proficient in using Boolean search and other advanced techniques to identify high-quality talent.

Process Improvement: Continuously seeks to enhance recruitment processes to deliver better outcomes.

Communication: Articulate and persuasive in all stakeholder interactions.

EXPERIENCE

Beacon Hill Financial, Exton, PA March 2025 - Present

Senior Consultant

Source and identify top talent through proactive cold calling, LinkedIn searches, job boards, and networking, contributing to a strong pipeline of qualified candidates.

Conduct candidate interviews and provide comprehensive interview preparation, including resume reviews.

Manage the full recruitment lifecycle: posted job openings, facilitate interviews, extended offers, and maintained post-placement relationships to drive referrals and repeat business.

Demonstrate strong communication and judgment skills by advising candidates, negotiating offers, and ensuring successful placements in a fast-paced, metric-driven environment.

Randstad Enterprise Professionals Group, Remote September 2019 – December 2024

Executive Recruiter June 2022 – December 2024

Led comprehensive recruitment efforts for direct hire positions across diverse industries, including finance, accounting, HR, legal, sales, and marketing. Utilize strategic sourcing methods, including advanced search techniques, and market research to identify high-quality candidates, filling critical roles for clients.

Developed a high-touch candidate engagement process, nurturing relationships over time and ensuring a seamless candidate experience from initial contact through to placement.

Managed a portfolio of key client accounts by developing deep, consultative relationships with hiring managers and senior leadership. Collaborate closely to understand client business objectives, workforce planning needs, and specific role requirements to align recruitment efforts with long-term organizational strategies.

Built and maintain a robust pipeline of top-tier talent across multiple disciplines by engaging passive candidates and cultivating long-term relationships with high-potential individuals.

Focused on proactively sourcing diverse talent pools to meet client demands for diversity, equity, and inclusion (DEI) initiatives.

Achieved status as the top biller for the direct hire recruiting team by consistently meeting and exceeding both individual and team KPIs. These KPIs included weekly metrics for candidate sourcing, interviews, client submittals, and successful placements.

Leveraged recruitment analytics and performance metrics to continuously refine sourcing methods and candidate evaluation techniques. Track progress through weekly, monthly, and quarterly reports to ensure that recruitment objectives align with overall business targets.

Randstad Life Sciences, Remote

Executive Recruiter September 2019 - June 2022

Led end-to-end recruitment efforts for permanent placement in the highly specialized life sciences sector, including pharmaceuticals, biotechnology, and medical devices. Partnered with clients to strategically identify critical skill needs and source candidates with highly specialized expertise in scientific, clinical, and technical roles.

oEngaged in comprehensive recruitment strategies to target hard-to-fill positions, including R&D, regulatory affairs, quality control, clinical operations, and senior management roles, ensuring alignment with clients' unique business needs and long-term objectives.

Leveraged advanced search techniques, including Boolean searches, to uncover high-quality, passive candidates. Focused on building a pipeline of niche talent to meet the growing demand for specialized skills in the life sciences industry.

oCreated a strong talent pipeline by consistently engaging with potential candidates, ensuring a proactive approach to recruitment in a competitive market.

oWorked with clients to establish diversity recruiting strategies, ensuring a commitment to building inclusive teams and improving talent diversity in specialized fields such as biotechnology and clinical research.

Managed the offer process for candidates, ensuring competitive and equitable offers that aligned with market benchmarks and client compensation strategies. Collaborated with clients on salary negotiations, incentive plans, and equity offerings to secure top-tier talent in high-demand roles.

oRegularly engaged in strategic discussions with clients to understand their long-term goals and provide tailored talent acquisition solutions that address workforce challenges in the rapidly evolving life sciences space.

oProvided talent market intelligence, including salary trends, and talent availability, empowering clients to make informed decisions about their hiring strategies and talent retention efforts.

Focused on creating a seamless and positive candidate experience throughout the recruitment process, from initial contact to post-placement follow-up. Fostered long-term relationships with placed candidates to ensure successful integration and satisfaction in their new roles.

oProactively managed candidate expectations, ensuring clear communication regarding timelines, role responsibilities, and company culture, resulting in higher candidate satisfaction and retention.

oProvided post-placement support to both clients and candidates, facilitating a smooth onboarding process and gathering feedback to improve future recruitment efforts.

Consistently met or exceeded recruitment performance targets by optimizing recruitment processes, reducing time-to-fill, and increasing candidate quality.

PeopleShare, West Chester, PA January 2019 - June 2019

Talent Acquisition Coordinator (QVC) - Contract

Provided critical support to recruiters by coordinating the scheduling of on-site interviews, managing candidate travel logistics, and ensuring smooth communication between candidates and hiring teams.

Effectively managed multiple candidate schedules, prioritizing availability and ensuring timely communication between recruiters and candidates to avoid delays in the hiring process.

Spearheaded pre-employment tasks, including initiating and managing drug screenings and background checks, ensuring full compliance with company policies and legal requirements. Worked diligently to facilitate a smooth onboarding process for new hires.

Acted as the liaison between candidates, third-party screening vendors, and internal teams to streamline background check and drug screen processes, minimizing delays in onboarding and improving time-to-hire metrics.

DoubleStar, Inc., West Chester, PA February 2018 - October 2018

Global Recruiting Coordinator (TEVA Pharmaceutical Industries) - Contract

Led a team of four recruitment coordinators, supporting 14 recruiters in a global pharmaceutical setting, ensuring efficient candidate identification and onboarding.

Managed end-to-end recruitment logistics, including offer letter creation, background checks, and medical evaluations.

Trained new coordinators and played a key role in implementing the new global ATS (SuccessFactors), enhancing overall recruitment efficiency.

EDUCATION

Arizona State University Bachelor of Arts – Broadcast Journalism

PROFESSIONAL SKILLS

Talent Acquisition Strategy Full-Cycle Recruitment Executive Search Expertise Advanced Talent Sourcing Techniques Client Relationship Management Account Management Compliance and Onboarding Expertise Boolean Search Methods Senior-Level Recruitment Offer Negotiations Strategic Hiring Solutions Consultative Client Partnerships Candidate Experience Enhancement Recruitment Process Efficiency Candidate Pipeline Development Global ATS Implementation Background Checks and Drug Screening Metrics-Driven Performance Recruitment Workflow Improvement Performance Metrics Analysis Candidate Engagement Strategies Revenue Growth Through Talent Acquisition Senior Leadership Placements Diversity and Inclusion Recruitment KPI Tracking and Achievement Operational Efficiency Strategic Account Management

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