Product Design Senior
Resume:
Jamie Schulberger
designer. creator. leader.
CONTACT
Phone
Website
schulberger.com
PW - 2024ProductDesign!
***********@**.***
EXPERIENCE
PROFILE
Senior Product Design Lead Wayfair Sep. 2021 - Jan. 2024 Design Leadership: Directed the end-to-end redesign of Wayfair’s driver delivery app, streamlining workflows and driving $10M in annual savings. Internal User Empowerment: Spearheaded the development of self-service tools for drivers, achieving a 65% increase in user satisfaction through operational issue resolution.
AI-Driven Solutions: Partnered on the integration of AI-powered route optimization and predictive analytics, enhancing efficiency and usability across delivery operations.
Cross-Functional Partnership: Collaborated with engineering, product management, and operations teams to implement scalable and reusable design patterns across platforms.
Accessibility Advocacy: Championed accessibility compliance, ensuring equitable experiences for diverse users on desktop and mobile interfaces. Team Leadership: Mentored and coached design professionals, fostering a culture of growth, innovation, and high performance.
Innovative Product Design Leader Principal Product Designer Accomplished product design leader specializing in creating user-centered, scalable solutions for enterprise and internal platforms. Proven ability to lead cross-functional collaboration, design intuitive systems, and deliver impactful results. Skilled in balancing user needs, business objectives, and technical constraints to drive operational success. Passionate about advancing service platforms, leveraging AI-powered tools, and championing accessibility and inclusive design. Support Ecosystem Design: Skilled in creating user-centric support tools, including live chat, self-service platforms, and knowledge bases. Enterprise-Scale UX/UI: Expert in designing scalable, cohesive user experiences for complex, multi-sided platforms across web and mobile. End-to-End Design Leadership: Experienced in leading the full design process, from user research and strategy to execution, ensuring WCAG accessibility compliance. Cross-Functional Collaboration: Proven success in aligning design strategies with business goals through collaboration with product managers, engineers, and stakeholders.
AI & Emerging Technologies: Proficient in leveraging AI-driven tools and emerging tech to optimize processes and deliver innovative solutions.
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Director of UX State Street Mar. 2020 - Aug. 2021 Scalable Design Systems: Led the creation of a robust design system, standardizing workflows and reducing time-to-market by 30%.
Multi-Sided Platforms: Designed tools for both internal and external users, optimizing complex workflows to improve operational efficiency. User-Centered Iteration: Orchestrated usability testing and user feedback sessions, driving a 30% increase in satisfaction metrics.
Mentorship & Growth: Built and scaled a high-performing UX team, cultivating a collaborative and innovative environment.
Prod. Design Lead & Creative Director Citibank Aug. 2013 - Dec. 2019 Enterprise Design System: Designed and implemented a scalable design system, integrating 70+ financial products to improve internal team efficiency. Collaborative Innovation: Partnered with product managers and engineering leads to deliver user-centric experiences aligned with business strategies. Research-Driven Design: Conducted in-depth user research, addressing pain points and aligning solutions with organizational goals.
Art Dir. & Sr. Designer Pixelteq & Ocean Thin Films Mar. 2008 - Aug. 2013 Rebranding Leadership: Directed a post-merger rebranding initiative, delivering a cohesive and strategically aligned brand identity. Strategic Partnership: Boosted product sales and market positioning through close collaboration with sales, engineering, and business stakeholders. Experiential Marketing Design: Conceptualized and executed large-scale tradeshow booths, attracting key clients and enhancing brand visibility. Interactive Designer ReacTV Jun. 2006 - Jan. 2008 Video and Motion Design: Drove innovation in dynamic content creation, enhancing brand storytelling and engagement in a fast-paced startup environment. 610-***-**** schulberger.com ***********@**.***
EDUCATION
Ringling College of Art and Design
Bachelors, 2002-2006
Qualitative / Quantitative Research
Information Architecture
Visual Design, Accessibility
Wireframing, Prototyping
Responsive Design
Mobile + Web Design
Design Thinking
Agile Methodologies
Facilitation, Storytelling
Leadership + Mentoring
SKILLS
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