Los Angeles Guest Service

Profile

Seasoned Hospitality Leader. Eager to bring my expertise in hotel management,

guest service, and team leadership to a ideal role. Experience

Los Angeles Downtown CitizenM Hotel

Assistant Hotel Manager—

-Lead a team of ambassadors, coaching and support.

-Team resource management, scheduling.

-Hotel Opening Support and MOD support

NY Bowery, Washington DC, Los Angeles Downtown, CitzenM Hotels Ambassador- June 2018-

-Being personable, connecting, while providing a desired guest experience Operation Manager, FoodFest Depot, Bronx NY — 2014-2018

-Analyzed financial data to improve productivity and cost efficiency.

-Manage staff schedules and optimized work processes.

-Maximizing operational efficiency.

-Monitor vendors and suppliers for budget adherence. Manager, Fine Fare Market, Brooklyn NY— Jan 2007-2014

-Direct, coordinate, and review activities in sales.

-Service accounting, in receiving and shipping operations.

-Lead and direct staffing, training, and performance.

-Monitor customer preferences to determine focus of sales efforts. Education

-New York Film Academy- Certification Film Study & Acting for Film— 2016 347-***-****

*************@*****.***

Los Angeles, CA

90028

Skills

-Pre-Openings, Immersion trainer

-Hotel Opening Support

-Group Facilitation

-Labor Compliance awareness

Expertise

-Receiving, giving feedback

-Coaching

-Culture Development

-Chrome River

-Microsoft office, HP, Excel

-Proactive, High attention to details

-Google Drive, Workspace, Calendar

JEAN-PIERRE CHERESTAL

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