Customer Service Financial Analyst

DAVID H. COUSE

La Vernia, TX *****

830-***-**** *****.*.*****@*****.***

PROFESSIONAL SUMMARY

Experienced business professional leveraging 35 years of experience in financial operations, customer service, and healthcare program administration. Demonstrated success in managing budgets, improving operational workflows, and supporting federal and healthcare missions. Adept at translating complex policies into actionable strategies and leading projects while delivering exceptional service in high-volume, regulated environments.

Financial Coordination

Travel Management

Healthcare Support

Client Services

Team Leadership

Cost Saving Strategies

Regulatory Compliance

Program Administration

Strategic Communication

PROFESSIONAL EXPERIENCE

Federal Emergency Management Agency (FEMA) Remote/On Call only 8/2024 – Present

Travel Manager (On-Call, Part-Time)

Coordinated emergency travel arrangements for FEMA personnel deploying to disaster recovery zones.

Ensured timely, compliant travel booking in support of national disaster response efforts.

Supported operational readiness by coordinating logistics under 48-hour deployment requirements; recognized for contributions to recovery efforts, which impacted residents and businesses in South Carolina.

Communicated with affected employees and agencies to troubleshoot and resolve urgent travel needs.

Contributed to mission success by helping teams reach disaster zones efficiently with full logistical support.

United States Air Force Texas 6/2023 – 5/2024

Resource Advisor / Financial Analyst

Managed $2.3M in maintenance and operations funding, ensuring proper allocation and compliance with fiscal regulations; ensured adherence to federal fiscal law and Department of Defense financial policy.

Streamlined the review process for budget submissions and documentation across 3 departments.

Implemented cost-effective resource utilization strategies supporting mission readiness.

Provided leadership with financial insights and guidance to optimize department-level spending.

United States Army Germany 1/2020 – 6/2023

Emergency Relief Officer 6/2022 – 6/2023

Administered emergency financial relief to clients, conducting assessments and managing fund disbursements.

Oversaw program outreach, budget tracking, and compliance reporting ensuring accurate and transparent fiscal management.

Developed and presented impact reports during meetings with leadership, influencing key funding decisions and program priorities.

Improved client intake and interview processes, enhancing service delivery by addressing unique emergency situations; managed confidential cases with discretion and professionalism safeguarding client privacy/trust.

Budget Analyst 1/2020 – 5/2022

Directed financial planning and execution for multiple clinics, including forecasting, performance monitoring, and securing critical funding to ensure operational continuity for patient care programs.

Analyzed spending trends to support data-driven funding decisions, cost reduction strategies, and alignment with Defense Health Agency standards for internal audit readiness.

Collaborated with clinic leaders to enhance financial literacy, improve budget compliance, and deliver impactful reports influencing funding and resource allocation decisions.

DAVID H. COUSE PAGE 2

Centers for Medicare and Medicaid Services Maryland 4/2018 – 1/2020

Health Insurance Specialist / Project Coordinator

Led initiatives to improve communication on legislative changes affecting Medicare policy, enhancing transparency and internal understanding of emerging regulatory frameworks.

Supported project teams with documentation, milestone tracking, and quality control, ensuring strategic alignment and timely project outcomes.

Negotiated aspects of government contracts and provided stakeholder briefings, improving accountability and contributing to successful project implementation.

ADDITIONAL PROFESSIONAL EXPERIENCE

Licensed Insurance & Financial Services Consultant All Star Financial Solutions 2011 – Present

Supervisory Management Support Specialist Department of Veterans Affairs 2016 – 2018

Regional Vice President of Financial Investment Services PNC Bank

Key Account Manager Midwest Micro Computers

Child Protective Services Investigator State of Florida

Military Police Officer United States Air Force Retired/GS Employee

PERSONAL RECOGNITION

Defense Health Agency Outstanding Performance Award (4) Quality Step Increase Award Cal Ripken Award

Sales Champion and President’s Club (Financial Services) Consumer & Investment Banker of the Year (3)

EDUCATION CERTIFICATIONS

Master of Business Administration, Project Management Saint Leo University

Bachelor of Arts, Human Resource Administration Saint Leo University

Contract Officer Representative (COR) Level I DoD Financial Management Certification Level II

CMS – America’s Health Insurance Plans Certification Accident, Health & Life Insurance License

Financial Consultant/Advisor Licensure (Inactive) DoD PNP Certification

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite Excel (Advanced Functions & Analysis) Google Workspace

Operating Systems: Microsoft Windows MacOS

Financial & Budgeting Tools: SAP Oracle QuickBooks MS Excel (Pivot Tables, V-Lookup, Forecasting)

Customer Relationship Management (CRM): Salesforce Zoho CRM

Project Management Tools: Microsoft Project Trello Asana

Communication & Collaboration Tools: Zoom Microsoft Teams Slack Skype

Travel Management: FEMA Travel System Concur (Travel Booking & Expense Reporting)

Healthcare & Insurance Systems: CMS - Medicare Systems Veteran Affairs Health Benefits System

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