Executive Assistant Support

Charity A. Lackey

404-***-**** • 770-***-**** **********@***.***

EXECUTIVE SUPPORT/ ADMINISTRATIVE LEADERSHIP PROFESSIONAL

Over 25 Years of Experience in Self-Directed Positions Requiring Efficient Executive Support

Accomplished Executive Assistant with 25+ years of experience providing high-level administrative support to senior leadership. Adept at streamlining operations, managing complex schedules, and coordinating cross-functional teams. Looking to contribute a strong work ethic, impeccable attention to detail, and strategic thinking to support a forward-thinking executive team.

CORE COMPETENCIES

Executive Schedule and Task Management

Travel Arrangements and Events Coordination

C-Suite & Executive Support

Process Development & Budgeting

Document and Records Management

Program and Project Management

TECHNICAL SKILLS

Data Analysis, Windows 365, Microsoft Teams Champion, Editing, Content Management

MS Office Suite: Access, Excel, Publisher, Outlook, Word and PowerPoint, Photoshop

Adobe Acrobat, Adobe PDF, Internet/Intranet, and Elite, Apex (Client information Database)

Webview, Rumba, Coupa, CIS, ORACLE, Ariba System, OMS ( Office supplies)

COMET, Dynamics 365, Innovator

PROFESSIONAL EXPERIENCE

WTW Atlanta, GA July 2019 to August 2024

Business Support Administrative Senior

Supported a large team of consultants in delivering high-quality proposals and client-facing documents, ensuring compliance with brands and policy standards.

Maintained accurate CRM data across client interactions, contracts, and proposals in CIS, improving reporting accuracy and client retention visibility.

Provided assistance with making travel arrangements, maintaining calendars, scheduling meetings and/or conference calls, arranging catering and submitting timesheets and expense reimbursement requests. Ensured alignment with company expense policy and supported the 4% T&E reduction challenge.

Processed billing packets and distributed to project managers/bill preparers; provided guidance to project managers to identify projects where the bill preparer role can be assumed.

Worked with colleagues around client correspondence, invoice delivery and follow-up on overdue invoices.

Provided Oracle interface in performing WIP and iReceivable inquiries and processed invoice actions to include invoice preparation/releases, write-offs, write ups, transfers, etc; while staying abreast of changes and/or improvements in Oracle processes and functions.

Humana Inc, Roswell, GA May 2012 to June 2018

Executive Support/Administrative Services Coordinator

Maintained administrative workflow by studying method; implementing cost reductions; developing procedures

Resolved administrative problems by analyzing information; identifying and communication solutions.

Maintained rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.

Completed administrative projects by identifying and implementing new technology and resources.

Accomplished department and organization mission by completing related results as needed.

Made travel plans, coordinated trade shows, scheduled department meetings

Ordered all office equipment and stock orders including but not limited to business cards, fax machines, copiers and office furniture.

Created PowerPoint presentations for office meetings and company distribution.

Maintained several office calendars for Managers including meeting invites, scheduled training and video conferencing.

Updated SharePOINT website frequently

GRADY MEMORIAL HOSPITAL, Atlanta, GA January 2010 to May 2012

Quality Management Coordinator

Coordinated all office activities for the Department, Led meetings in place of Quality Director

Provided clerical support to the department Director, Liaison for Quality Management Department

Recorded and typed meeting minutes for the Quality Committees, schedule meeting rooms, send out notices and support other committees.

Assisted QM Director with processing of correspondence, reports, and other documentation

Charity A. Lackey, page 2

770-***-**** **********@***.***

Retrieved punch reports for Director

Coordinated all events (Quality Management Week, Celebrations, Contests, etc)

Made travel plans, special events project management, scheduled department meetings

Maintained rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.

Guided employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.

COHN/REZNICK Accounting Atlanta, GA July 2004 to September 2008

Accounting Executive Assistant

Coordinated executive management schedules, managed diary engagements, set meetings, arranged conferences calls and responded to e-mails.

Arranged domestic and international travel arrangements and itineraries, hotel flights, visa and other necessary requirements. Apply for new and maintain all existing state and national professional licenses

Facilitated conferences, large-group meetings and company parties, including the organization of the venues, food services and coordinating with the attendees.

Screened and facilitated the flow of e-mail, fax and telephone inquiries, researched on issues and managed a timely response.

Maintained the Principals contacts and mailing lists, and updated client information in the database.

AETNA, INC., King of Prussia, PA July 2001 to July 2003

Administrative Unit Head Manager

Led and directed a staff of 13 Administrative Assistants tasked to provide word processing, data entry and other clerical support services for the sales force.

Performed human resources duties that included recruiting, staffing, orientating and handling the retention of employees.

Trained new hires on internal systems and created personnel policies and procedures.

Conducted performance reviews, and made key personnel decisions for promotions, disciplinary actions and termination of staff.

AETNA, INC., King of Prussia, PA

Marketing Administrative Assistant August 1998 to July 2001

Supported a team of eight Renewal Specialists and followed-up Brokers when Renewal Specialists were unavailable.

Leveraged a broad working background in QFE system to produce Medical, Dental and Life proposals for prospective clients.

Promoted to the Administrative Unit Head Manager position within the first 2 years of employment for demonstrating effectiveness in managing complex and sensitive administrative details.

EDUCATION AND PROFESSIONAL DEVELOPMENT

TEMPLE UNIVERSITY, Philadelphia, PA

Bachelor of Arts in Broadcasting Telecommunications and Mass Media, 1993 to 1998

Formal Training

Business Writing for Results

Reaching for Stellar Service

Management Skills for Secretaries, Administrative Assistants and Support Staff

Accounting and Auditing for the Non-CPA

Word Processing and Proposal Development

Certified Mental Health First Aid

References furnished upon Request

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