Chick-Fil-A Service Delivery

Breeana Johnson

*******.*.*******@*****.*** 404-***-**** Atlanta, GA

SUMMARY

Seeking a Customer Experience Associate role, offering 2 years of direct customer service management at Chick-fil-A. Excelled in training staff, improving service delivery, and enhancing customer satisfaction. Demonstrated skills in team leadership, communication, and task prioritization to drive sales and operational success. WORK EXPERIENCE

Chick-fil-A Atlanta, GA

Shift Manager Sep 2018 - Apr 2024

• Streamlined service delivery through meticulous order verification and maintaining clear channels of communication with culinary personnel.

• Developed and implemented training modules for staff proficiency in food preparation and inventory control, contributing to efficient catering operations and an uptick in sales revenue.

• Conducted thorough interviews and oversaw the onboarding process, fostering a team of well-trained, customer-focused employees under my supervision.

EDUCATION

Therell High School

High School Diploma

Atlanta, GA

May 2018

Chamberlin College of Nursing

Bachelor of Medicine, Nursing

Sandy Springs, GA

Feb 2027

SKILLS

Leadership • Team Management • Performance Monitoring • Conflict Resolution • Problem-Solving • Communication • Communication Skills • Active Listening • Multitasking

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