Customer Service District Manager

VICKI PALADINO

Pinehurst NC

**************@******.*** / 203-***-****

WWW: Bold Profile

PROFESSIONAL SUMMARY

Proven expertise in diverse retail environments including luxury, wholesale, and outlet sectors. Demonstrated ability to drive sales growth and manage P&L effectively. Strong background in staff supervision, training, and enhancing customer service experiences. Recognized for exceptional interpersonal, analytical, and critical thinking skills. SKILLS

Inventory management

Sales reporting

Team leadership

Customer service

Financial analysis

Employee training

EXPERIENCE

Store Manager / Belk Department Store - Southern Pines, NC 09/2022 - Current Responsible for dual building top 43 store with projected volume of $22 million Provided consistent feedback and training to empower team members in confident and personable service- delivery.

Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.

Managed inventory audits, financial reconciliations and sales reporting. Oversaw employee recruiting, onboarding and training on store procedures. DISTRICT MANAGER / JOANN FABRIC 08/2020 - 09/2022

Company Overview: Ohio Based Fabric & Craft Retailer Directly manages 21 retail stores( $36 Million) within the Northeast with a focus on operational and logistical functions to increase revenue, productivity, customer service and efficiency Evaluated operational reports and financial data to monitor district operations. Core contributor in the development and implementation of sales and business strategies, in addition to teaching Store Managers to analyze sales data, market trends, stock levels and profit Cultivated a positive sales culture, giving comprehensive feedback to Store Managers while training teams on positive customer service methods

Recognized for achieving top sales goals through consistent leadership, and coaching retail competency behaviors.

Ohio Based Fabric & Craft Retailer

MULTI SHOWROOM MANAGER / HASTENS BEDS - New York, NY 06/2017 - 07/2020 Company Overview: Swedish Based Handcrafted Luxury Bed Company Responsibilities included supervising daily sales and operations for five luxury, bed furnishing showrooms in NYC and Connecticut

Responsible for all warehouse inventory, invoicing, purchase orders, supply ordering and P&L control VP

Lead team to exceed sales objectives through extensive product knowledge training, creating a best-in-class customer experience through management of CRM (Sales Force) and long-term customer relationship building skills with trade accounts, architects, and designers. Recognized for implementation of multi-marketing strategies, industry networking, showroom events and market collaborations that drove traffic into the showrooms. Oversaw showroom branding, verifying each area as being up to standards or in need of rework. Swedish Based Handcrafted Luxury Bed Company

DIRECTOR OF HUMAN RESOURCES / UNO DE 50 - New York, NY 06/2014 - 06/2017 Company Overview: Madrid Based Handcrafted Premium Jewelry Company Oversaw HR program planning, directing and administering activities in line with regulatory and internal standards. Managed all areas of Human Resources, including thirty retail locations with 150 associates across North America and Canada. Wholesale and Corporate office.

Developed and facilitated training programs to enhance productivity, leadership, and performance management Achieved profitability and operational targets with well-structured compensation and benefits plans. Strengthened HR strategies for employee relations and management, codifying consistent standards. Madrid Based Handcrafted Premium Jewelry Company

DISTRICT MANAGER / THE CHILDREN'S PLACE - Connecticut 04/2012 - 06/2014 Company Overview: Children's Specialty Apparel

Directly managed fifteen retail stores within Connecticut with a focus on operational and logistical functions to increase revenue, productivity, customer service and efficiency Core contributor in the development and implementation of sales and business strategies, in addition to teaching Store Managers to analyze sales data, market trends, stock levels and profit Cultivated a positive sales culture, giving comprehensive feedback to Store Managers while training teams on positive customer service methods

Recognized for achieving sales goals through consistent leadership and coaching practices which enabled two Store Managers to be promoted to District Managers. Children's Specialty Apparel

MANAGING DIRECTOR / BURBERRY - New York, NY 02/2011 - 02/2012 Company Overview: London Based British Luxury Fashion Retailer Responsible for 57th St,Flagship location, $40 million annual sales volume Managed a staff of 120 associates including ten department managers and off-site Brooklyn warehouse and Tailor shop

Lead a strong selling culture through consistent coaching and utilizing secret shop program, personal shoppers, and clientele with our CRM system

Established clear expectations and objectives for team members and helped each achieve goals. Partnered with group leaders to support business development and monitor compliance. London Based British Luxury Fashion Retailer

DISTRICT MANAGER / POLO RALPH LAUREN 09/2009 - 02/2011 Company Overview: Fashion Retailer

Responsible for $100 million in annual sales volume for the outlet division-six outlet stores Recognized for a 4-year sustainable growth on top line sales while saving costs on bottom line expenses to drive profitability to a 36% EBIT.

Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks.

Checked team performance and KPIs to address deficiencies and manage territory. Recruited, hired and onboarded district staff and implemented initiatives to maintain low turnover rate. Fashion Retailer

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