Rosario Vecin
OBJECTIVE
To acquire a position where I can utilize my knowledge and experience to further the goals of the organization.
SKILLS
Fluent bilingual in English and Spanish Ability to work independently and make decisions based on general guidelines. Multi-tasked and very independent. Extremely organized and comfortable working in a multitasking project-oriented environment.
WORK EXPERIENCE
1/2023 – 04/2025
ShipLilly & Reilly
Accounts Receivable, Collections and Audits
*Work with Magaya and Cargowise
*Enter all customer incoming payments for Shiplilly and Reilly
*Release shipments in customs once payments have been received
*Call customers when duty payments are due
*Make sure that all freight line payments have been processed on time to release shipment
*Call customers when they are past due on payments
*Run companies bank statements
*Check all our Export ad Air files for audits. To make sure the agents processed the shipment correctly.
*Run weekly reports on customers that have opened balances and that are past due
*Contact Shiplilly other offices to identify funds that have been received without any customer information
*Process payments to our China office
*Process credit card payments
*Provide information requested by the bank when funds are being held ( Offac )
*Reconcile checks
11/2020 – 12/2022
A & B Tropical Produce
Accounts Payable & Accounts Receivable
*Answer multiple lines
*Input invoices from vendors QuickBooks
*Collections – call customer when there are past due invoices that have not been paid. *Review statements sent from customers. Make sure all of their invoices are input in our database QuickBooks.
*Provide payment information to our vendors.
*Scan and enter BOL'S into each invoice in QuickBooks once load has been picked up.
*File away all paid invoices
*Order supplies for the office and warehouse.
*Enter all container information once it has arrived to our warehouse.
*Enter freight, airfreight, broker and drayage bills once we have received the container at our warehouse.
*Create purchase order for product that is programmed to arrive to our warehouse.
*Send invoices to customers once they have picked up their product.
*Process and rejections or return that our customer or vendors may have. Also provide a revised invoice with the credit of product that was returned.
*Mail out our checks to all vendors.
10/2020- 11/2020
OEC Miami
Import Coordinator
*ISF filling
*Scheduling pickups and deliveries
*Track and tracing containers
*Customer service to the client
*Answer multiple lines
6/2019 - 10/2020
Asia Shipping
Air Export
*Air pricing
*Custom Ace filling
*Operator *Export cargo from Miami to Brazil via Air
*Created HBL, Loading guides and invoices
*Permanent communication with the agents, final customer, steam shipping lines, airlines, trucking companies, broker.
*Tracking and tracing
3/2018 – 6/2019
A.L.C. Home Health
Billing,
*Customer service, answer several lines with patient questions.
*Process finals for billing company
*Follow up with nurses for missing visits that need to be completed to bill the raps and scrub for any errors that a nurse may have done.
*Follow with PCP’S for plan of cares and physician orders that need to be singed by the doctor.
*I work with the system kinser and excel.
10/2007-5/2017
Deluxe Freight
Ocean Export
*Magaya and EZ Freight
*Handle 90+ calls daily, with duties of signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
*Train new employees in how to use Magaya, entering customer data and organizing customer interaction logs.
*Research complicated cases without prompting to provide more comprehensive service to the customer.
*Created HBL and Loading guides
*Custom Ace filling
*Export to Cayman Islands
*Schedule FCL pick ups
*Tracking and tracing
4/2005 - 9/2007
Ocasa
Cargo Agent
*Customer service, answer multiple lines, resolve customer complaints and among many other tasks.
*Handle 50+ customer interaction per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.
*Process customer returns and answer questions about merchandise
6/2003 - 2/2005
E-Z Tan
Sales Representative
*Assist customers with product selection; maintain the organization of the store and among other tasks.
*Responded to telephone and in-person requests for information.
*Communicate directly with clients and advice regarding investments and long-term relationships with customers
EDUCATION
Fortis College, 7758 W. Flagler Street, 2009 - 2010
AA Degree, Medical and Billing Coding